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Average of 460 Customer Reviews
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Review fromRona P
Date: 02/22/2025
1 starRona P
Date: 02/22/2025
Company has false advertisement. They advertise FREE search but you can only get the info if you pay for it.
Truthfinder
Date: 02/24/2025
Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports. Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.) Sincerely, TruthFinder SupportReview fromLiz R
Date: 02/20/2025
1 starLiz R
Date: 02/20/2025
Its a scam. They circle around with verifying your account over and over without ever coughing the info you pay a small fee for. Its a scam if I ever saw one.Truthfinder
Date: 02/24/2025
Dear ***, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports. Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.) Sincerely, TruthFinder SupportReview fromRee B
Date: 02/18/2025
1 starRee B
Date: 02/18/2025
While doing a search on myself, as a test it ran through all the programs and while "writing" up the report at the financial phase it stated that I had an embarrassing credit history. This site or any other has no business giving its opinion. They know nothing of my circumstances to make a statement.Truthfinder
Date: 02/19/2025
Dear Ree,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMo G
Date: 02/15/2025
1 starMo G
Date: 02/15/2025
Do NOT give this company your credit card! They will never STOP charging you. Faulty information and useless data on their site.I signed up for and paid for a 1 month membership, as advertised. I did not approve of or select automatic renewal. I made multiple searches on the site and found the data missing or useless. So was not going to continnue past the month I paid for. Saw a charge come through on my debit card on 2-10-25 (4 days early). Called them immediately and told them I was not renewing and to cancel the charge. They claimed they would reverrse the charge, but 4 days later on 2-14-25 they forced the charge through (according to my bank.) I had to file a dispute with them. NOT Trustworthy!Truthfinder
Date: 02/17/2025
Dear *******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the ******* disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We've confirmed that your payment was incorrectly processed and not reversed as it should have been. Thank you for notifying us. We've now canceled all memberships, issued a refund to your original payment method, and ensured that you won't be charged again.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromHope R
Date: 02/12/2025
1 starHope R
Date: 02/12/2025
My mother was scammed by this business. Wondered why her account was zero for the debit card I have provided for her to use on expenses for our kids. Looked at her transaction history and the is 5 months of $30 fees to Truthfinder. She couldnt believe it. I have frozen her card. Theres no money on it anyway. Why isnt this company shut down?!?Truthfinder
Date: 02/13/2025
Dear Hope, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have confirmed cancellation of the membership and refunded the current month's charges back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAnthony R
Date: 02/11/2025
1 starAnthony R
Date: 02/11/2025
Terrible. They didn't even report publicly available info shown by a ****** search. Then they don't allow you to post a negative comment -- it violates their terms of use!Truthfinder
Date: 02/17/2025
Dear *******, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.. We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDARLENE E
Date: 02/11/2025
1 starDARLENE E
Date: 02/11/2025
My son is deceased. I've waited 4 years to finally move forward but wanted to know what his hidden life was like. After paying for info like his emails and social media, that's extra. Everything is extra. So 30 bucks for what I already know and I want a refund!! This is a criminally misleading site.Truthfinder
Date: 02/12/2025
Dear *******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the ******* disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded Darlenes account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDeannette H
Date: 02/10/2025
1 starDeannette H
Date: 02/10/2025
I think truth finder is not as good as some think. I have been trying for MANY months now to get it canceled. I keep being charged 7.99 a month and the only reason I clicked on agree is because I was alerted by my bank that my personal information was leaked. So, I wanted to keep tabs on things. The information that I found on truth finder was incorrect clear down to they have me living in 2 different states at the same time because they still have me linked in with my ex-husband whom I have been divorced from for around 40yrs now. they still show my grandparents as his info and OH so much more. Yet they don't have my current husband of 25yrs on there. Do Not sign up with this company it will only lead to more hassles, and you cannot count on the information that they are giving you.Truthfinder
Date: 02/12/2025
Dear Deannette, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the ******* disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. After a thorough investigation, we have determined that there were multiple accounts under different emails which is why you still had an active subscription. We have cancelled all memberships and issued a reversal to Deannettes account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDana M
Date: 02/08/2025
1 starDana M
Date: 02/08/2025
This is a joke and a scam. Searched for records on someone with a substantial criminal history for court and they came up with no records at all. Their contact information was also incorrect. They make you sign up for a subscription and then pretend like you will actually learn something but you dont. Its all information that is already available for free online.Truthfinder
Date: 02/10/2025
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromWill W
Date: 02/08/2025
1 starWill W
Date: 02/08/2025
Scam. Fake waiting pages for a report that offers nothing.Truthfinder
Date: 02/12/2025
Dear Will, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.
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