Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Road Runner Sports Inc has 52 locations, listed below.

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  Road Runner Sports Inc

  5549 Copley Dr San Diego, CA 92111-7904

• 

  Road Runner Sports

  6630 Marie Curie Dr Ste C Elkridge, MD 21075-6402

• 

  Road Runner Sports

  29 NW 23rd Pl Portland, OR 97210-3534

• 

  Road Runner Sports

  7073 SW Nyberg St Tualatin, OR 97062-6240

• 

  Road Runner Sports Inc

  43 S McClintock Dr Tempe, AZ 85288-2223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Road Runner Sports has been charging me every year for a VIP membership that I have not authorized. I have called and canceled numerous times. I have to do it every year! They refund the money and claim auto-renewal has been canceled, but every year, like clockwork, there is another charge. They simply keep your information on file, reset you to auto-renewal, and hope you don't recognize the charge on your bank statements the following year. This amounts to theft and really should be investigated by the authorities, but at the bare minimum, they should have the worst possible rating from the BBB. The sums of money they have stolen from consumers who don't check their statements must be massive. There is significant evidence of this dishonest business practice from legions of others as well. My only hope is they go out of business so I can stop finding fraudulent charges and canceling on a yearly basis.

  Business Response

  Date: 01/18/2023

  Thank you for forwarding an inquiry filed by *********************.  I have reviewed the details of Mr ********** dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports. 
  
  We apologize Mr ********** membership renewed in December of 2022 after cancelling.  Records indicate ********************* was able to contact us via our ************ on 1.12.23 to have the ***** membership cancelled and refunded.  ********************* can rest assured he will not be billed moving forward as we have removed the credit card information associated with the renewal.
  We apologize for any inconvenience this has caused ********************* and we are also confident the steps Road Runner Sports has taken will resolve the issue to Mr ********** satisfaction.
  
  Kind Regards,
  
  Road Runner Sports

• Initial Complaint

  Date:01/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Compliant Responding to a promotional offer from Road Runner Sports Inc to enjoy VIP Family Rewards Member benefits for 6 months for only $ **** cancellable at any time without any charge for 6 months I Joined: Jul 28, 2021 Member Number: ********* In August I was given the option to upgrade to my trail account to a VIP PLUS membership to expire onthe same date cancellable at any time without any charge for 6 months but would now renew at ***** IF I DID NOT cancel within 6 months of July 28, 2021 I cancelled on November 11 2021 (well within the 6 months of joining) I have made no purchases since cancelling. and was told that my membership was cancelled and that they would not be charging my card Membership dues in the future nor keeping my credit card info but On January 1st 2022 my card was charged ***** WITHOUT WARNING before hand NOR an emailed receipt afterwards,( *Road Runner *** said that even if I did not cancel my membership I would receive and email before my card was charged but I got no email )On 1/7/23 I called and told the Rep that I had cancelled my VIP membership on Nov 11th 2021 but that on 1/14/22 I had been charged ***** The rep said he had just now cancelled my membership and also refunded the ***** that I was charged on January 14th *********************************************************** January 2023. Id get an confirmation emails of the cancellation and refund but I got no such emails. I looked at many previous BBB complaints about Road Runner *** similar to mine which mentioned that the complainants had called in to cancel REPEATEDLY TO NO AVAIL. Since the next charge date is around 1/14/23 I decided to go ahead file a complaint .Desired resolution : 1) refund fees charged after I cancelled 2) cancel VIP account to avoid future charges 3) delete my credit card info after the refund 4) send me emails confirming #1 and #2 have been done

  Business Response

  Date: 01/12/2023

  Thank you for forwarding an inquiry filed by ****************  I have reviewed the details of ***************** dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports. 
  
  Records show that *************** did cancel his membership in Nov 21 and at that time, the agent did not correctly cancel the membership,therefore the membership did renew in Jan 22 at *****.   It is not the intent for Road Runner to charge you for a membership you are not able to take advantage of.  We apologize for that human error.  ***************** contacted us on 1.7.23 and our agent should have looked closer at the account, however, with the renewal date being in this month Jan 23, there may have been some confusion.  We will follow up with the agent *************** spoke to on 1.7.23.  We apologize for any confusion surrounding the renewal.  *************** can feel confident we have cancelled the renewal from Jan 22.  He will see two refunds. One for $5 and the other for $54.99, totally *****, the charge of the renewal fee at that time.  Road Runner Sports does reserve the right to update our Club policys at any time per our website/club benefit details.  At the time of ***************** renewal from last year, there had not been any updates.  Again, we feel this is a date/year confusion on our agents part.  *************** can rest assure he will not be billed moving forward for the membership unless he chooses to opt back in.
  We apologize for any inconvenience this has caused *************** and we are also confident the action that Road Runner Sports has taken will resolve this dispute to ***************** satisfaction.
  
  Thank You,
  Road Runner Sports

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years, I have been charged an annual subscription of $49.99, which I have never agreed to. When attempting to cancel, I get the runaround and was cut off by the agent after I expressed my frustration with them. They basically don't want to hear about their unethical and practices. Attempts to cancel have been unsuccessful and the charges appear annually.

  Business Response

  Date: 01/02/2023

  Thank you for forwarding an inquiry filed by ************  I have reviewed the details of ************* dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports. 
  
  Records show that *********** was able to successfully cancel and get a $49.99 refund for the 2022 renewal on 12.28.22.  Our records also indicate *********** grew frustrated with our agent and our agent had to disconnect the call per our agents notes on the account.  This is the first year we have charged $49.99 for the *** membership level *********** was at.  We do see *********** was renewed in 19, 20 and 21 at our ***** renewal rate.  As *********** did not take advantage of any membership benefits during this time, we will also be refunding those years.  Road Runner sports does reserve the right to update our membership policies at any time.
  We apologize for any inconvenience this has caused *********** and we are also confident the action that Road Runner Sports has taken will resolve this dispute to ************* satisfaction.
  
  Thank You,
  Road Runner Sports

  Customer Answer

  Date: 01/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  To be clear, I didn't become frustrated with the agent; he didn't like my report of the duplicitous nature of their charges. He was very aggressive about wanting to end the call and refused to listen to my complaints about earlier charges, which I am told are being removed. If so, this will be satisfactory. I was highlighting the repetitive nature of these charges when he decided to cut me off.

  An even better resolution would be if Road Runner (where I used to buy a lot of product) would make it clearer to customers and get a true opt-in to their subscription. The deception in signing me (and many others) up for subscriptions is what had turned me from being a somewhat regular customer (both in-store and online) to a non-customer. Frankly, I am afraid I will buy something and get opted into a subscription, making it difficult to cancel. I was expressing this sentiment to the agent when he cut me off, in a peremptory fashion, which I didn't find satisfactory at all. They need to train their agents to listen to and heed this feedback. He didn't understand nor want to hear the depth and duration of the problem that I have experienced with Road Runner. Without that kind of listening, Road Runner will lose customers.

  
  Regards,
  
  *****************
  
   

  
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member in 2012. I ordered a few things several years ago. I then ceased my membership. Last year in December 2021 I was charged a membership fee I did not request nor did I approve of. I disputes with the company and my credit card company.December 2022 I received the same charge. I called the number but no one answered. I have disputed again with my CC company. I have cancelled this multiple times yet every year you charge me. Is fraud.

  Business Response

  Date: 12/30/2022

  Thank you for forwarding an inquiry filed by **************  I have reviewed the details of Ms ****** dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  
  Records show that ************* current membership has been cancelled and refunded as of 12.28.22.  Per our email team.  We apologize if ************************************ renewal was not cancelled and refunded correctly for 21.  ************* should see these refunds *****, 21 and *****, 22 and she will not be billed moving forward.
  We apologize for any inconvenience this has caused ************* and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Ms ****** satisfaction.
  
  Thank You,
  Road Runner Sports

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21st- I visited the store to shop for my husband and kids. Were all runners and have frequented the store over the years. I was asked by the young woman who said she was covering the clothing area whether I needed help- she asked twice in the span of 3 minutes. I thanked her both times and informed her that if I did, I would reach out to her. Every step or turn I made, she was there. In essence, I was being followed around the store. I happen to be a 58y.o. Black woman who is also a physician and a **** at a medical school in Los ngeles. In addition to seeing patients, I am a medical educator who teaches students about racism and implicit and explicit bias. When I shared with the young woman that it was clear to me that she was following me, she responded by saying ** doing my job. I find this puzzling, but upon further reflection, it is clear to me that she was likely trained to do this. I would implore you to train your employees in anti- racist and anti-bias behaviors. I look forward to hearing back from you.

  Business Response

  Date: 12/24/2022

  Thank you for forwarding an inquiry filed by ****************  I have reviewed the details of ***************** concern,as well as her account information and purchase history with Road Runner Sports. 
  We very much apologize *************** felt discriminated against and that should not have been the intent.  Upon reviewing ***************** account, she does frequent our store often and knows we can do better.  We do have agents stationed in each of our departments to help and be proactive in asking our customers if they need help.  Sounds like we over helped and we apologize.  We should have done a better job in listening to *************** when she let us know she would reach out when she was ready.  *************** should not have felt followed and again, we apologize that was the case.  *************** can count on us to follow up with our stationed agents along with our ENTIRE team surrounding this experience so we can continue to improve across the board.  *************** has also sent us a video about her experience and we will also use the message as a training opportunity for the team.
  *************** can count on a follow up call from our Manager concerning her experience.
  We apologize for any inconvenience this has caused *************** and we appreciate the opportunity to continue to learn and grow.
  
  Kind Regards,
  Road Runner Sports

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roadrunner Sports is likely not following appropriate credit card financial practices and offering poor customer service.1. Credit card policies that likely do not comply with financial regulations. - Store credit card numbers without consent.- Do not make the customer aware which credit card numbers ********************** is storing.- Using the stored credit card numbers to renew membership fees without consent of using the credit card for the transaction.2. Auto renews membership without customer consent.3. Cancelling ********************** is extremely difficult.RoadRunner Sports kept record of my credit card without my knowledge or approval. Used that credit card number to auto-renew for their annual membership. The representative stated that if I use a credit card online or at retail location the number is added to my membership and can be used charge for renewal. Mislead the customer as to which credit card numbers ********************** is storing. The website shows incorrect or misleading credit card information. One of my credit cards, which is not listed on the RoadRunner Wallet section of their website was used to renew the annual membership without my consent. Roadrunner confirmed that the credit card number they used to auto-renew my membership did not match the credit card numbers that I have physically in hand today. They credit card numbers have not changed in the last 3 weeks since RoadRunner made the transaction. Representative stated that the annual membership consent would have been verbal at a retail store. She could not show any type of written approval by me. No advance notice or warning email stating that they would be charging my account for renewal was sent. Road Runner wanted a copy (screenshot) of my bank statement to process my refund.Would not process refund to card that they used to charge my bank account 3 weeks ago because I did not give them the full credit card number.Customers have to make a phone call to cancel membership.

  Business Response

  Date: 12/21/2022

  Thank you for forwarding an inquiry filed by ******************  I have reviewed the details of ******************* dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports. 
  Records show that ***************** actively shops with Road Runner Sports.  We apologize if the membership renewal caught him off guard.  As ***************** signed up in our retail location, the credit card information for the renewal is encrypted for ******************* security.  ***************** should know at the bottom of our Retail receipts when signing up, the membership renewal information is there.  Any credit cards ***************** may have put in his online account would have had to be manually added.  We do not have access to ******************* online account for his security.   ***************** is able to cancel his membership at any time via online email, over the phone or at any time he stops by our retail location to shop.   We apologize if this was not explained better.  We understand ***************** will be reaching back out to us at his convenience, to provide the credit card number so we can ensure the refund goes thru.  Should ***************** decide to rejoin at a later date, or during his next visit to our retail location, the Membership would start over with the credit card ***************** would provide us.
  We apologize for any inconvenience this has caused ***************** and we are also confident the action that Road Runner Sports has taken will resolve this dispute to ******************* satisfaction.
  
  Kind regards,
  Road Runner Sports
  

  Customer Answer

  Date: 12/21/2022

  During the phone conversation with the RoadRunner Sports I gave the representative the number for the credit cards that I have.  The representative said that the numbers I gave her did not match their records and therefore could not process my refund. My credit card numbers have not changed since RoarRunner Sports made the December 13, 2022 transaction. The representative then said that I needed to send her a copy (screenshot) of my bank statement showing the $69.99 transaction so that they could process my return.  I do not understand why RodRunner Sports needs a copy of my bank statement to process the refund.  I have already given my credit card numbers to the RoadRunner Representative.  Also, as an update, today Wednesday, December 21, at 12:09pm Pacific, I have a second transaction from RoadRunner Sports in the amount of $69.99.  So I have one transaction for $69.99 from December 13, 2022 and a second transaction for $69.99 from December 21, 2022.  I need both transactions refunded.

   

  Business Response

  Date: 12/27/2022

  Thank you for forwading the response submitted by ******************

  We apologize our agent was unable to successfully capture and refund the credit card information associated with the renewal.  Our records indicate ***************** has only been charged once for the $69.99 renewal, which we are trying to refund.  We have reached out to ***************** via phone 12/23/22 to try and capture the information to process the refund accordingly.  We will try again today 12/27/22 to reach ***************** for a resolution.

   

  Kind regards,

   

  Road Runner Sports

   

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be a member in 2015. The store was new and I was invited to a treadmill evaluation. My Father was in town and I thought thought this will be fun. The first year I used the membership. After then, maybe a year or two later, I terminated my membership only to have it reinstated by Road Runner each year since then. Ive cancelled in person at the store, on the phone, filed previously online with BBB, and each year Im told my membership wont renew, and then it happens, again. Ive never seen anything like this before. Its really not right, and makes me feel bad this business model exists. At this point, its gross, but I believe this is the business model. Managing the account online is impossible, because you cant cancel online. You must call a specific phone number to cancel. I called twice today and waited until a support person answered. This experience further supports the idea of maybe the consumer will give up. Then, when I spoke to the support person I was told my membership will expire next year, and I cant have a refund for the renewal I didnt sign up for. I am not kidding. This is not right. So, after a gentle but intentional brush back from me the helpful woman spoke to her supervisor to make an exception, and turned off auto-renew , credited my **** for 2022, but well see what happens next year. The larger mystery is how does Road Runner keep updated on my credit card information. Since 2015, Ive likely had 4-5 credit card number changes from my bank for security reasons, and Road Runner billed my most recent credit card number for an auto-renew which has been turned off since 2016? How can this be? Very disturbing, as well as disheartening. Thank you.

  Business Response

  Date: 12/21/2022

  Thank you for forwarding an inquiry filed by **************************  We apologize for the delay in responding to this concern.  I have reviewed the details of Mr ************ dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports. 
  
  Records show that ************************* voluntarily enrolled in the *** Rewards Membership as he states.  We apologize if Mr ************ request to have his membership stop renewing from a few years ago seems to not stick per his comments.  Were glad ************************* was able to speak with an agent to have the membership cancelled and ***** refunded back for his 22 renewal.  ************************* will not be billed moving forward.  ************************* should know that per our policy, a membership will remain on an active credit card.  ****************** card remained active thru the same bank, with updated numbers, it is still an active status thru the same bank.  After reviewing your account,Im sorry we fell short initially in cancelling the membership per your request.  The intent is not to charge you for a membership you are not able to take advantage of.  Please know we will be refunding the following years ************************* did not actively shop with us.  15 21, as 22 has already been refunded.  ************************* can count on a email reflecting the refunds as the prices of the membership have varied over that time period. 
  We apologize for any inconvenience this has caused ************************* and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Mr ************ satisfaction.
  
  Kind Regards,

   

  Road Runner Sports

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received only the second email from Roadrunner Sports in almost 3 years, yesterday. The first email in Jan 2020, welcoming me to the *** family, then yesterday to inform me I had $63 in earned credit to spend before my membership auto-renews (!?) for $49.99.We just want to thank you. You know, for being part of the most rewarding running family in America.We also want to let you know youve got plenty of time to spend your *** Rewards Cash and enjoy continuous *** benefits because your membership is set to automatically renew at $49.99 as promised.I am shocked to see any reference of auto renewing! We purchased one pair of shoes and a massager the only time we visited the store and have since relocated out of CA. Ive attempted to call and email without getting anywhere. I find this to be very underhanded and scammy. I want all my so-called membership fees back that were charged without my knowledge.

  Business Response

  Date: 12/03/2022

  Thank you for forwarding an inquiry filed by ********************  I have reviewed the details of Ms ********* dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  We apologize if ******************* has been renewed for previous years without her knowledge.  That should not be the case as she should have received an email as well as postcard like flyer reminding the household of the renewal dates.  Were glad ******************* received her renewal notice for this years upcoming renewal.  We have cancelled the membership to ensure it will not renew moving forward and issued a prorated refund of $10 for 2021 as Ms ******** has not been charged in 2022 for the membership.  We are happy to issue refunds for the 2 years ******************* has not been able to take advantage of the membership.  If ******************* could give us a call at ************ and provide the credit card number the charges had gone to, we will be happy to make any manual refunds owed.  ******************* was charged ***** 12/30/29 and ***** 12/29/21.  We have refunded 10 of the ***** from 2021 and can refund the remaining ***** once we have the information.  ******************* customer number she would reference when calling is *********.
  We apologize for any inconvenience this has caused ******************* and we are also confident the action that Road Runner Sports can will resolve this dispute to Ms ********* satisfaction.
  
  Kind regards,
  Road Runner Sports

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $39.99 for a membership renewal which I did not approve.I have attempted to contact the customer service number ************.I wait on the line for 30 minutes to be disconnected. I tried this several times. I sent an email to inquire about my account and get no response. This phone number appears to be out of working order.

  Business Response

  Date: 11/30/2022

  Thank you for forwarding an inquiry filed by ********************  I have reviewed the details of Ms ********* dispute and desired settlement.  We apologize our phones have been extremely busy over the past few weeks.  ******************* does have the right number and we appreciate her reaching out thru here for some help.  Records indicate ******************* may have contacted our *********** location today 11/30/22 for a resolution.  ******************* can feel confident we have cancelled and refunded the $39.99 renewal and she will not be billed moving forward.
  
  We apologize for any inconvenience this has caused ******************* and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Ms ********* satisfaction.
  
  Kind Regards,
  
  Road Runner Sports

  Customer Answer

  Date: 11/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:11/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged yearly membership that I never signed up for.

  Business Response

  Date: 11/30/2022

  Thank you for forwarding an inquiry filed by ******************  I have reviewed the details of Ms ******** dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  
  Records show that ***************** voluntarily enrolled in the *** Rewards Membership program when placing an online order with us in December of 2017.  This was a 1.99  trial membership and renewed in Nov 18 at *****.  We apologize if ***************** has been unable to access her online account and trust we are always here to help.  ***************** should have received an email each year surrounding the renewal.   We apologize if this was somehow missed.  After reviewing the account, we will be able to refund the years ***************** was unable take advantage of the benefits.  ***************** will see the following refunds in 3-5 business days as the membership pricing: 2018 *****, 2019, 20 & 21 ***** and 2022 49.99.  Ms ******* should also know she will not be billed for the membership moving forward.
  
  We apologize for any inconvenience this has caused ***************** and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Ms ******** satisfaction.
  
  We hope this helps.
  
  Road Runner Sports