We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 248 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment with a stylist and paid the fee. I received a text from the pro saying there would be a $45 deposit via PayPal or Cashapp and to ask what color hair I would like. I completed the transaction. I showed up at the appointment on time at the address listed. Someone else lived there so I reached out. They did not respond via text. I call only to,find out that the phone was out of service. I requested my money back via cashapp and they did not give it back. I filed a complaint with StyleSeat and they said nothing. I posted a review for others to beware. Then the pro added 50 positive reviews from absolutely no one to counter my one star review I left. Now you can no longer even see the one I posted. How does a business allow this type of practice on their app with no repercussions to the pros? I disputed the booking fee and obviously dont have the deposit back from cashapp. They need to remove that pro. They did not dispute my claim. They just blocked others from seeing what I posted as a truthful review.

    Business Response

    Date: 10/13/2023

    Hi ****!

    We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in contact with our Compliance team about this concern. As they mentioned in their correspondence, you have been fully refunded for the booking fee for this appointment. Since the deposit you paid was not processed through StyleSeat we are unfortunately unable to initiate a refund. We apologize for any inconvenience this may have caused. Please be assured that we have conducted an investigation of this Professional's account to help ensure the safety and security of our community.

    If you need more help with this, please reach back out to us. Thank you!

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/29/2023 I scheduled a appointment with **********************. She failed to provide a business address. I asked her more than once for the address for the service. She did not provide a address. I cancelled the appointment and she charged me for cancelling the appointment I could not show up to with NO address. I communicated with her asking for a refund, I asked STYLESEAT for a refund and today via email I was told that I was not getting a refund. ********************** is a scammer and STYLESEAT is the platform she is using to STEAL my money.

    Business Response

    Date: 10/04/2023

    Hi ********!

    We're so sorry to hear you had this experience on StyleSeat. We've taken a look and see that you were able to get in contact with our Support team. They were able to issue you a full refund of both your late cancellation fee and your booking fee for this appointment. We've attached screenshots for your reference. Please note it can take **** days for these funds to become available, depending on your financial institution. If you need more help with this, please reach back out to us. Thanks for being part of our community!

    Customer Answer

    Date: 10/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment using the app. The stylist is using a fake address for customers to arrive, see the abandoned building at the address and cancel so she can collect the cancellation money. A very simple scam. I was able to use alternative methods to contact this stylist and can confirm this is a scam. This company solicits scammers and fraudulent activity. I've uploaded a image of the stylists page that's on the company's app.

    Business Response

    Date: 10/02/2023

    Hi ****!

    We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you have reached out to our Support team regarding this concern. We have escalated this issue to our Compliance team for further review of this Professional as well. We can also confirm that you were refunded for your booking fee of $1.92 and have attached a screenshot for your reference. If you need more help with this, please reach back out to us. Thanks!

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment through Style seats on 8/31 and was charged a booking fee of $5.44 for an appointment on 9/29. Yesterday I changed the appointment from 9/29 to 10/5 and was charged two additional booking fees, both in the amount of $6.18 totally $12.36. I have reached out to the company and they refuse to issue a refund to me. This is a poor way of doing business. I want my money back. The only thing I did was changed the date on my appointment.I have attached the note that they are denying refunding the fee that I was over charged

    Business Response

    Date: 09/28/2023

    Hi *******! We're so sorry to hear you had this experience on StyleSeat and for any confusion related to our booking fee.

    StyleSeat charges a booking fee to cover the operational costs of providing a smooth booking experience. This fee is refundable when a Professional cancels an appointment and is not charged when an appointment is rescheduled. When an appointment is canceled and a new appointment is booked in its place, the system will charge a booking fee. For more information on our booking fee, please check out this article; ***********************************************************************************************

    We've taken a look and see that you were able to get in contact with our Support team regarding this concern and a refund of $6.18 was issued on September 27th. As a one-time courtesy, I have also issued you a refund of the remaining $6.18 charge. You should see these funds within **** business days, depending on your financial institution.

    If you need more help with this, please reach back out. Thanks for being part of our community!

    Customer Answer

    Date: 09/28/2023

     
    Complaint: 20657940

    I am rejecting this response because:   I have not received the refund yet.  Once I receive the entire $12.36 back I will accept the response.  I spoke with my stylist and was informed that i should have never been charge for changing an appointment date.  ************ really needs to fix their website so that we appointment changes happen that a person is not billed fees for changing appointment.  I also want my credit card removed from their website.  I tried to delete my information but it will not allow me.  This is not a good way to conduct business.

    Sincerely,

    ***************************

    Business Response

    Date: 10/11/2023

    Hi *******! We apologize again for the confusion you experienced with re-booking this appointment. Please note, when an appointment is rescheduled an additional booking fee is not charged. A second booking fee was charged in this instance because the original appointment was canceled and a new appointment was booked in its place. We can confirm that you were issued two separate refunds for your booking fees of $6.18 each as a one-time courtesy. These fees were refunded on 9/27 and 9/28, respectively. It can take **** business days for these funds to be available in your account. We appreciate your patience in resolving this matter and your feedback. If there's anything else we can help with regarding this, please submit a ticket here; **************************************************************** and our Support team will be happy to help. Thanks for being part of our community!

    Customer Answer

    Date: 10/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21/23 I started receiving emails and texts regarding an appointment that I never made in an account that I did not create. I have had this same company contact me in the summer of 2022. I informed them that the account was not made by me and I asked for all appointments to be cancelled and the account permenately closed. They have allowed a scam artist, by the name of ********************* to remake the account (with stolen credit card info) and book me for appointments that I did not make and do not want. The phone number listed for Styleseat is disconnected and I only receive an automated message via email. They refuse to respond, close the account and stop harrassing me for a fake account.

    Business Response

    Date: 09/25/2023

    Hi *********! We're so sorry to hear you had this experience. We've taken a look and see that you were able to get in contact with our Support team about this issue. As they mentioned in their correspondence, they were able to cancel all future appointments and can confirm you were not charged for these appointments. Additionally, this Professional is no longer on our platform.

    If you need more help with this, please reach back out! Thanks!

    Customer Answer

    Date: 09/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My appointment was scheduled for 10 AM Tuesday, Sep 19th. The stylist changed my appointment last minute to 10:30 AM without my permission or knowledge. Her tardiness caused me to have to miss appointments I had scheduled on the same day. Also, when I reached out, she blocked me. I have tried to communicate but her unprofessionalism is preventing this. I want a full refund of $120. I booked a sew in with her and the tracks were showing and she caked my hair up with some much product. I couldnt stand the heavy, greasy products and tension on my scalp. She was very unapologetic and blamed me for her unprofessionalism and poor work.

    Business Response

    Date: 09/22/2023

    Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in contact with our Support team about this issue. As they mentioned in their correspondence, StyleSeat is just the software that Professionals use to manage their businesses. Since the service was completed, we are unable to provide a refund on behalf of your Professional. We have shared this information with our Compliance team so they can investigate this further. 

    In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    If you need more help with this, please reach back out to us. Thanks for being part of our community!

    Customer Answer

    Date: 09/23/2023

     
    Complaint: 20632652

    I am rejecting this response because: I dont care about that cut and pasted message! Get a supervisor to contact me now! I have been threatened and harassed by that girl and I wont stand for it! I will GET MY REFUND! 

    Sincerely,

    ***********************

    Business Response

    Date: 09/29/2023

    Hi ******! 

    We sincerely apologize for the experience you had with this Professional. We assure you that their information was passed on to our Compliance team for investigation. We see that you have disputed this charge with your bank and unfortunately once a dispute is filed we are unable to do anything with these funds on our end. If you need more assistance with this, please reach back out to us. Thanks!

  • Initial Complaint

    Date:09/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed up for style seat as a stylist it stated I would pay the me feel monthly for scheduling and I could take payments however I would like. Unfortunately since being on the app I have been charged thousands of dollars for referring my clients to use the app. Due to style seat classifying them as new client's even when I have emailed them about specific client's. This company not only charges me but also my clients. This app is nothing but a rip claiming they are helping!

    Business Response

    Date: 09/19/2023

    Hi *******! We're so sorry to hear you had this experience with StyleSeat. We're happy to provide some clarification around the concerns you mentioned. 

    We can confirm you are on our $35 monthly plan, which does come with the flexibility of taking payments from clients via your preferred payment method. However, when a client is brought to you through our New Client Connection Program (or if the appointment is booked using our Smart Pricing feature), the appointments have to be checked out through StyleSeat. Since you're on our Premium Plan, you have the option to opt out of this feature if you'd like. Please keep in mind that by opting out of this feature we would no longer be able to promote your profile or send new clients your way. We've taken a look and see that you are currently in contact with our Support team about these concerns as well. They will be able to provide you with direct assistance for these issues.

    Please reach back out if there's anything else we can help with. Thanks for being part of our community!

     

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    How can I reach customer service. Somehow my account is set up for Recurring appointments that I didnt set up. I want all to be deleted and do not charge my credit card. I have not used services or stylist in months. I will be contacting BBB and report any charges as fraudulent. *********************** ************ ******************

    Business Response

    Date: 08/31/2023

    *****************! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you reached out to us on Instagram about this issue. As our social team advised you, we recommend reaching out to our Support team by submitting a ticket here; **************************************************************** and they'll be happy to assist you with this further. We've attached a screenshot of this correspondence for your reference. Thanks for being part of our community! 

    Customer Answer

    Date: 09/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    StyleSeat has horrible customer service and when I disputed a 100% no show fee with my bank (more on that later), StyleSeat lied and told my bank that they had outreached to me regarding the issue but that was a lie. In the documentation that they provided to my bank, they never showed proof of them reaching out and contacting me. I also sent StyleSeat an email on July 8 at their email address because there is no working phone number for customer service. And of course wouldnt you know no one ever responded to my email. StyleSeat, you need to do a better job of educating your stylists on no-show fees. Not enough consumers know this and I am here to spread the word. It is illegal for a business to charge you full price for a service that is not rendered. They can charge a no-show fee, of course, and a cancellation fee, but it cannot be equal to the amount of the full service charge. When StyleSeat charges this fee or the provider does in this case, they forge your signature, as if you are authorizing the charge. They will say that its a part of their policy but just because its policy it does not make it legal. Educate yourselves on the Electronic Funds Transfer act section 20 K. Thank me later. Also, in case youre wondering yes I win my dispute and now that stylist is on the hook for owing StyleSeat the amount that she charged me for the no-show fee. I canceled the appointment because the stylist did not respond to my text messages and left me on read. StyleSeat did not protect me as a customer using their platform.

    Business Response

    Date: 08/28/2023

    Hi Darriah! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and do not see that you've reached out to us about this situation. Due to the number of inquiries we receive in a day and their complexity, we are able to best help our community through email which is why we do not offer phone support at this time. However, you can always submit a ticket here; **************************************************************** and our Support team will be happy to help resolve any concerns you may have! 

    We can confirm that your Professional has a no-show policy displayed on their profile that was agreed to at the time of booking. We've attached a screenshot of this policy for your reference. We do see that you have disputed this charge with your bank and unfortunately once a dispute is filed we are unable to do anything with these funds on our end. 

    Please note that StyleSeat is just the software that Professionals use to manage their businesses and they are not employed by StyleSeat. 

    In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here is the link to our Terms of Service if you'd like to review them more; ******************************************

    Additionally, here is more information on how No-Show/Late Cancellation policies work on StyleSeat; *********************************************************************************************************************************************

    If you need more help with this, please reach out to us. Thank you for being part of our community!

     

    Customer Answer

    Date: 08/29/2023

      I did email you all and you lied and told my bank that you all contacted me and did not. Anyways, I got my money back so it is what it is. 

    Business Response

    Date: 09/01/2023

    Hi Darriah! We've taken another look and are still not seeing any communication from the email address you provided. We apologize for any difficulties you experienced while trying to receive support and are happy to hear you were able to get your money back through your bank. As we've previously mentioned, StyleSeat is just the software that Professionals use to manage their business. Professionals list their services, accept online bookings, and decide how they want to charge or not charge for a service. All charges are collected directly by your professional and StyleSeat has no authority to issue any refunds on behalf of these professionals. If you need more help with this, please reach out to us by submitting a ticket here; **************************************************************** and mentioning "BBB review". Thanks!

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a ****** on StyleSeat on May 4 and he suggested for the first time he had a membership program for customers where if they pay for 5 haircuts up front for a discount.On Tuesday May 9th, the ****** texted me reminding me of the membership and what the cost was. I paid him using ApplePay for 5 haircuts to be able to enter into his paid membership plan. I went through 4 haircuts with him and on the last haircut I overslept and last minute and agreed to paying the full service which the difference should have been a couple of dollars. He changed my haircut to another haircut from the paid membership service that I already had so that he could double charge me which totaled up to $133.75. I would like to be refunded the amount of 65$ since I was double charged. I contacted StyleSeat already and they said they couldnt do anything even though I had proof of everything that happened.

    Business Response

    Date: 08/23/2023

    Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in contact with our Support team regarding this issue. Our Support team was able to loop your Pro into this conversation and they declined your request for a refund stating that this charge is valid based on their no-show policy. As they mentioned in their correspondence with you, StyleSeat is just the software that Professionals use to manage their business, including charging clients. We are unable to provide refunds or stop payments on their behalf. 

    In our Terms of Service - 

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here is the link to our Terms of Service if you'd like to review them more - ******************************************

    Again, we apologize for any inconvenience this may have caused. If you need more help with this, please reach back out to us! Thanks!

StyleSeat is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.