We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6,515 total complaints in the last 3 years.
    • 2,214 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to transfer funds from my account to a non-bank account I use just for bills and they had implimented a new "Security Code" feature which is new to me for security to my phone on file. They were suppose to send a code to my phone and they say it usually takes up to 5 minutes. After a while, I had requested another and it wasn't received. I then called them and they said there was a "maintenance" issue which was supposed to have been cleared by 5pm Eastern time. I didn't get ANY codes especially when the agent tried to send one also and I wasn't sure if the amount to be transfered ($58.00) was secure against unauthorized transfer. There was also (According to the agent) a 5 day or so wait for a report to be made. My concern is that the funds will cause a LATE payment for my bills.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** C *********** **

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a truck from budget truck rental to move my belongings from ************* down to ******************* and the budget truck rental company was horrible. which was a very bad experience and the endwhen they charged my debit card that I have with Wells, Wells fargo Wells fargo should have declined the charge because there was no funds in my account. That's what they do with all my other charges that when there's no funds. However, with this charge they for some strange reason did not decline the large charge and instead paid it and put my checking account in the negative for some ridiculous reason and it was not what I expected and they should not have done that because I didn't want to deal with bank. I just wanted to deal with a budget truck rental. today, June 6 at 3 PM I called Wells fargo and I spoke to a disgusting man who told me that if I don't pay the full amount onmy account by next Friday, they're gonna charge off my account. I called today to speak to them because I wanted to do what their emails and they sent me said which was a payment plan however that was all lies because he was not willing to offer a payment plan for me. All he wantedto do is tell me to pay it by next week or i'm screwed over. I found this to be a very disgusting response since I just told the man that I finally was able to get job and and have a job offer letter to prove it and he still did not care about that he didn't even congratulate me on getting the newjob. He just said that I have to pay it by next week and that's it even though I just told him that I am now have a job and make payments. He still was not going to do with those emails and letters of ******** that they sent me said which was a payment plan so I find Wells fargo to be incredibly line unprofessional, shady, and downright ruthlessly disgustingly awful people. This man at Wells fargo does not know how to do his job and does not understand what matters in life and is quite frankly one of the worst ever

      Business Response

      Date: 06/11/2025

      Please see attached bank response.

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, Wells Fargo Bank contacted me that they froze my accounts due to fraud that was detected. Someone had taken ***** from my accounts and send it thru ****** to a lady in *****. Now they have denied that there was fraud and said the indicators did not show fraud. They would not tell me what those indicators were. I have spent over 5 hours on several different occasions on the phone with them. One of their representatives told me that he clearly saw fraud and doesn't understand why they denied it in the first place. He said he would personally see it through and call me. That never happened. I sent it through for the third time and it was denied again. I can't get ahold of anyone higher up in the company to give me answers. I have been with the bank for 20 years. There is nothing suspicious ever in the way I spend my money if they had bothered to look. Why would I send all my money to someone thru ****** in *****? I am a teacher so the ***** was all my son and I had. I feel as if they are committing the fraud now. They are federally insured for things like this. This is taking a physical and mental toll on me. I need Wells Fargo to step up and do the right thing. Look at the customer, not just numbers.

      Business Response

      Date: 06/11/2025

      Please see the attached bank response.

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Wells Fargo to settle an old debt, I then asked if they would remove the account from my ********************** ***ort if I agreed to pay in full. I explained how I had just turned 18 at the time I had made some bad decisions and now just wanted to make it right and move on with my life. The *** I had spoken to declined to remove bad account but said if I paid a settlement they would update the account to show paid ect. Not the resolution I was hoping for but I agreed. They asked me to pay ****** and they would get rid of the balance and mark the account paid. So I paid it as shown in my bank statement to them. Fast forward, my credit ***ort updates and the only change is the balance in the account. it now shows the original amount minus what I had paid them. It does not show paid, 0 balance or anything of the sort and is most definitely still on my ***ort and as unpaid. I then submitted a dispute which they denied. I then attempted to Wells Fargo again multiple times to figure out what was going on but every time I connected with someone I was transferred and the call was never picked up any of the times I've called. I cannot get ahold of anyone and this account is severely affecting my life and ability to find housing.

      Business Response

      Date: 06/13/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/23/2025 I entered the wells fargo branch located in *******, wi. I received a cashiers check in the mail from them the day before, and due to having surgery that day and my only ride was medical transport and they dont make stops at banks, so I attempted to mobile deposit it on my way to surgery. Due to them issuing the check in my maiden name, none of my online banking places would let me deposit it. On Friday the 23rd I got a ride to wells fargo to attempt to cash it. I told them I tried mobile depositing it, they said that's fine, all I had to do was sign my deceased grandmother's name (as it was on the check also), and they would write deceased and cash it for me. Due to having surgery the day before I had to have the teller hold the check still so I could sign it, she then took it to the back and came out with the bank manager telling me because it was signed for mobile deposit only, they couldn't cash it, and suggested I take it to my bank. I did, and my bank refused to cash it because I signed my grandmother's name, so I went back to wells fargo and asked them since they directed me to sign my grandmother's name, what could be done so I could cash the check today. The teller very rudely said we already told you we won't cash it and asked for the next person in line, so I piped up that you need to treat me like a human being, next thing I know the bank manager is coming out yelling at me that I was being out of line and she was calling the police, I attempted to call corporate and the bank manager is screaming at me that I'm telling lies, the police show up, she continues screaming at me and the police ended up arresting me. That is behavior unbecoming of not only a professional, but of a human being in general

      Business Response

      Date: 06/16/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never use mobile deposit with Wells Fargo. I wrote a check of $3200 to my wife from my Truist account and mobile deposited it to our joint account with **********************. Naturally I did this because I needed the money in the account. ********************** put a 7 day hold on the deposit. The check cleared Truist and went to Wells but they are holding money hostage that is not theirs. I went to local branch with the check and all my identifcation and was told they cannot do anything about it. They said I should have deposited the check inside instead. Why do you have mobile deposit then? I called the customer service # and was told the same thing. Even though the bank puts the hold on, they cannot alter it or cancel it. So I have to wait 5 more days on money that I needed that is being held hostage by Wells. Corporate dishonesty of some sort.

      Business Response

      Date: 06/17/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:06/04/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello ~ Please take me off your mailing list. Thank You

      Business Response

      Date: 06/18/2025

      See attachment for reference 

      Customer Answer

      Date: 06/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Many Thanks,

      *** ********

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need help with possible fraud mis charge complaint for claim on checking account. ******* is company issue over charging my accounts. Double charged month of April with supporting documents emailed to fraud claims ****.

      Business Response

      Date: 06/10/2025

      Please see attached bank response.

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:
      Company Name: WFBNA CARD
      Account #: ****************
      Balance: $5,250.00

      Under the Fair Credit Reporting Act (15 U.S.C. § 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.

      I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.

      Including unverified or inaccurate information on my credit report—and continuing to share it with third parties—unfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo debited my checking account for double the amount of money a check was written for. The Wells Fargo *** confirmed the check was clearly written for $100 and that the bank deducted $200 but it would not be corrected. I was told I had to file a claim to dispute the incorrect debit and wait for ***** business days for Wells Fargo to investigate. I want my money put back in my account.

      Business Response

      Date: 06/12/2025

      Please see attached bank response.

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    Wells Fargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.