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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,520 total complaints in the last 3 years.
    • 2,214 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of shoes off dicks sporting goods (through ********.) It was fraud. I called Dicks Sporting goods and they verified they didn't receive my payment for $49.98 and told me it was fraud. I immediately called wellsfargo and reported fraud and I closed my card and got a new replacement card. Wells Fargo moved the fraud charge $49.98 to my new account (instead of protecting my credit). I never received my 2 pairs of shoes that Wells Fargo is charging me $49.98 for (because like I told them--this is fraud). They won't fix this charge and remove it. The people doing this fraud listed my charge as ****** but i didn't use ******.

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: May 19, 2025 Amount Disputed: $1,487.25 Nature of Complaint: Service Not Received Temporary Credit Denied During Active Dispute Complaint Summary:On May 19, 2025, I paid $1,487.25 using my Wells Fargo account to a business offering a service to remove a traffic ticket from my record. That service was never provided. I attempted to contact the merchant multiple times and received no response or resolution.I promptly filed a formal dispute with Wells Fargo for services not received. While the dispute is still under review, Wells Fargo has refused to issue a temporary creditdespite standard banking practices and consumer protection guidelines that typically allow a provisional credit while a claim is being investigated.This puts an unnecessary financial burden on me and contradicts what most customers reasonably expect from a fair dispute process. Ive provided all necessary information, including dates, transaction records, and communication attempts, and yet have received minimal communication or support from Wells Fargo.Desired Outcome:Im requesting Wells Fargo issue a temporary credit of $1,487.25 while they continue to investigate my claim. I would also like a full refund if the dispute resolves in my favor. Additionally, I request that Wells Fargo improve its transparency and customer support for disputes involving non-delivered services.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case #***************** - Card Ending in: 4921 The account was closed on June 4, 2025. I was informed that it was closed due to the following: "We recently found your credit card account no longer meets our lending requirements based on a suspicious payment or account activity, or money that we could not collect." They could not explain to me what that meant or provide me with an example. The account was originally opened in 2019 but I recently received an offer in March 2025 to "upgrade" the account so that I can earn "Wells Fargo Rewards." I was never late nor have I ever missed a payment.I would like to ask Wells Fargo, the exact reason of the closure as well as if the closure is due to activity prior to my "upgraded" account or recent?

      Business Response

      Date: 06/27/2025

      Please
      see the attached Bank response. 

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: WFBNA CARD Account #: **********Balance: $4,481.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/24/2025

       Please
      see the attached Bank response. 

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. WellsFargo closed my account, and sent me a cashier's check, and said it was not cashable.I went to several check cashing places, but they are saying that it is not in their system. I wanted to know how I could go about handling this cashier's check?

      Business Response

      Date: 06/23/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased plane tickets in the end of March for me and my two kids to go visit a friend in *****. I purchased the through a third-party website called trip and travel USA for *****************. Purchase the tickets with no issues got my confirmation and that was it. about the middle of May I started seeing emails that my credit card is being overdrawn. I only have a $5900 limit and keep the limitunder $3000 so I thought it was very odd. Logged onto Wells Fargo seeing multiple charges for ***************** that I did not authorize. I filed fraud with Wells Fargo immediately they refunded me all my money and then about a week and a half later all the money isput back on and they say it wasnt fraud. I re-file a case again then they tell me its not fraud. Its a dispute. But a week later all the charges were put back on my card. Then I went to the bank filed a police report because Wells Fargo keeps sending me fromdepartment to department not dealing with me and Im getting no resolution. I have a case number and everything from the detective he said clearly thisis fraud wrote it in his report. Wells Fargo was absolutely no help. I have done everything. I need to to prove that I did not do these charges. I told him to look up the ** address. I work in healthcare. Theres no way Im flying from ********* to ******** with two little kids in a two week span, going on all these vacations. First of all, I cant afford it. I would never pay for these tickets or allow a company to charge my card for all of them.

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about inconsistent policies within the Wells Fargo banking company. Today, 6.13.25, I reached out to the Wells Fargo customer service as I have done in previous times to inquire about overdraft fee(s) being removed. Per the ** **** their policy alleges that they allow 1-2 courtesy removals within a 12-month period. I asked to speak to a supervisor and was told there are NONE and that the matter would be escalated as a complaint that would receive further attention within 2 business days. I was transferred to the complaint department and had someone review my account where they found 1 removal within the last 12 months, but could not provide a detailed description about why I was not eligible for a 2nd - BUT as previously stated, the company does allow more than 1 removal. I was also given inconsistent reference numbers regarding my complaint (3 different case numbers) and ill-timed follow up periods. One rep said I could expect to hear back within 2 business days - the email I received directly after our call stated 10 business days for a follow up. I am not a fan of inconsistent business from such a large company especially as a loyal customer that has options. I was simply asking for $35-70 to be removed but was disregarded and treated in a snooty manner by the 1st 2 reps - if a supervisor was not available, the 1st rep should have informed me of that instead of having me speak to another equal constituent. "Janaysha", 3rd rep I spoke to, was a bit more pleasant - the first 2 were condescending and refused to put me in touch with upper management to get a better understanding of their policies and what seems to result in decline of quality banking compared to previous instances. Because of the inconsistency with case numbers, policy details provided, and follow up timelines, I am reporting this matter for a Overdraft Removal and so that consumers are not mislead and ** can educate their staff on how to provide clear and precise policy details.

      Business Response

      Date: 06/20/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: WFBNA CARD Account #: ************Balance: $9,478.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oki have an virus on my phone I keep getting charged at Apple bill that I didnt authorize so the bank simply just besides out of no where to close my account and they are connected to planet fitness though stocks and I keep getting charged by planet fitness I had them stop payments so they both didnt like that so now Im being attacked and my name is being throw in the mud such a terrible business plus ****** closed my account for no real reason and I never was able to get my money back I made disputes and Wells Fargo not giving back my money they said to much fraud so were closing your account and not giving your money back

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Wells Fargo checking account and ********************** card were fraudulently accessed and more than $20,000 was taken out of our account. ********************** has repeatedly closed our claims despite significant evidence that we did not authorize these transactions. We have been told by Wells Fargo employees that there are clear patterns with these transactions i.e. all come from the same mobile number, all were made from out of state or country on the same dates that we were using our cards in our home city (***********, **), and none of them fit our typical purchasing pattern. We have been working with ******* mobile to get documentation showing that the phone number that was used to access our account and make these transactions was also fraudulently opened in my name. We asked Wells Fargo to keep the claim open while we work with Xfinity, but they closed the claim again stating that we authorized these transactions. We still do not know how our account was accessed without out authorization. I am concerned that there was a security breech with Wells Fargo, but they are not making any attempt to investigate it. I do not feel like my money is safe with them or that they are doing their due diligence to identify possible security issues. Because of the cash advances made to my credit card, my and my wife's credit have been affected, we are being charged increased interest, and our monthly minimum payment have significantly increased. We have asked them to freeze the interest on the cash advances as the claims are being investigated as this has created a financial hardship on us, but they refuse to do so. I have been a customer with ********************** for over 20 years and have rarely, if ever, gotten a cash advance or even been overdrawn on any of my accounts.

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