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Business Profile

Bike Rentals

Lyft Bikes & Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bike Rentals.

Important information

  • Customer Complaint:
    BBB’s business profile for Lyft Bikes & Scooters was created in August 2020. The BBB recommends users to review the terms of service for Lyft and Citi Bike Bicycle, respectively.

Complaints

This profile includes complaints for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lyft Bikes & Scooters has 5 locations, listed below.

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    Customer Complaints Summary

    • 289 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took two trips on 03/26/25 and three trips on 03/27/25. The total for the 26th was $26 which is what is showing on my ****** statement on the 27th the total is $27. I have attached screenshots of the completed payments from my ****** that shows all rides have been paid for on both days, and I have attached money that you all are still trying to take from my account which is $55.33 for not other rides. I have also attached the screenshots from the trips taken. You all have no customer service number and I believe that is to not have to speak with customers who are trying to get their money back. On Monday 03/31/25 to file a civil suit against Lyft. I am filing for the money owed to me. $200 for mental anguish, and pain and suffering, $100 for time spent trying to correct the situation (reaching out to the bbb, trying to find a phone or email for Lyft, making calls to different business entities trying to find out this business information as far as a registered agents information. That money you all took from me was to feed my family. Lyft has never done anything like this before, so I dont know what is going on

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take second look at my account.

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft has held my money for more than 60 days in unauthorized temporary holds that have not been refunded to me. The partial refunds have been issued but the temporary holds have not been released and refunded back into my account.

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft, citibike, removed access from my account that i pay a membership for. I went to go unlock a bike and it directed me to customer support when i contacted them they were not helpful and said my account was locked and failed to give me a reason why. They continued to charge me for my membership. The customer support has ghosted me. I want my account back more than the money. Im not able to use lyft or citibike because my number is associated with it

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/4/2025, I renewed my Lyft Pink subscription. I have been a Lyft user for 7.5 years and have a 5 star rider rating. I’ve been using ******** since 2020 and have never had any problems: I have always used the bikes in accordance with the rules and have not violated any of the terms. On the afternoon of 3/13/2025, I was suddenly unable to unlock a ********. My app interface looked as though my account were operational and it said my Lyft Pink membership, which includes ******** access, was active. However, when I attempted to unlock a bike, I received a message saying “You cannot take rides at this time.” I opened a chat with customer service and eventually called them as well. Over the phone, they told me that my account had no issues so they would escalate the problem. I rely on ******** for my commute and promptly responded to the email I received the morning of 3/14 but did not receive a reply. Upon contacting customer service again over chat, yet another agent confirmed that my account had no issues. But I then received an email from the same agent saying that my account had been flagged for suspicious activity and that it had been suspended! I followed up and included a screenshot of the chat where I was told my account had no issues. They responded by telling me that the decision to disable my account was final. I firmly believe that this must be a glitch on Lyft/********’s side and my account should be reactivated as I’ve been using this service without any issues for years and they have provided no reasonable explanation for this sudden suspension of service. My account still says it’s active when I use the app. Furthermore, Lyft has somehow been contacting me at an old email address that is no longer connected to my Lyft or ******** account.

      Business Response

      Date: 03/17/2025

      We are in receipt of BBB complaint case #********. Angela L**** complaint concerns the status of Angela's account.
       
      Our agents were in correspondence with Angela on March 15th to inform Angela that we had found Angela to be in violation of our Terms of Service and had deactivated Angela's account while we investigated the matter in compliance with our Terms of Service, which state "Lyft may terminate this Agreement or deactivate your User account immediately in the event . . . Lyft has the good faith belief that such action is necessary to protect the safety of the Lyft community or third parties."
       
      Our agents have since been in correspondence with Angela to inform Angela that we were able to reactivate Angela's account.
       
      As we have clarified our Terms of Service and reactivated Angela's account, we consider this matter resolved.



      Customer Answer

      Date: 03/17/2025



      Complaint: ********



      I am rejecting this response because:


      I appreciate them for attempting to reactivate my account but it did not work because I still cannot unlock bikes. Please see the attached screenshot for the message I received when attempting to take a bike. This is extremely inconvenient because I rely on ******** for much of my commuting needs. 


      Sincerely,



      Angela L**

      Business Response

      Date: 03/18/2025

      We are in receipt of BBB complaint case ********. Angela L**** complaint concerns Angela L**** rider account status.

      Angela L** wrote in to Support on 03/15/2025. We were in correspondence with Angela L** on 03/17/2025 to inform Angela L** that Angela L** account had been reactivated.

      As Angela L**** rider account has been reactivated, we consider this matter resolved.

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      Angela L**

    • Initial Complaint

      Date:03/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandma gave me a Citi Bike membership for Christmas. I didnt even get to use it and Citi Bike said that my membership has been canceled and they dont even give me a reason why and they say I dont even get my money back. Thats not fair. My grandma bought that membership for me and I didnt even get to use it.Citibike refuses to give me back my money and they refuse to tell me why my membership was canceled. I used to use my Citi Bike to get to and from school every single day and now I have to catch the train to school and I am constantly getting to school late.Citibike canceled my membership for no reason at all. I ride my Citi Bike to and from high school and I get to school faster than catching the train so Ive been depending on Citi Bike to get to school and now I dont have a Citi Bike so Im always late to school and Citi Bike wont even tell me why they canceled my membership and then they dont even wanna give me back the money that my grandma spent on my membership. Its not right. I really want my CitiBike membership back because I love having Citi Bike and it helps me get around but if I cant have CitiBike, then I want a refund back of my Citibike gift membership that my grandma gave me for Christmas

      Business Response

      Date: 03/10/2025

      We are in receipt of BBB complaint case ********. ********* ******** complaint concerns the status of Christian's account.

      ********* wrote in to Support on February 10th, 2025. Our agents were in correspondence with ********* the same day and informed ********* that we had found Christian to be in violation of our Terms of Service and had deactivated Christian's account.

      As Christian has been informed that we are unable to reactivate Christian account, we consider this matter resolved.

      Customer Answer

      Date: 03/10/2025

       
      Complaint: 23038492

      I am rejecting this response because: I dont know why Citibike deactivated my account but that was their decision not mine so rhet owe me a refund of the cost of the annual membership plus tax, if applicable. They didnt even address my refund in their response. How do businesses think they can just get away with taking peoples money for alleged violations that they dont even explain. I want my refund.

      Sincerely,

      ********* ******

      Business Response

      Date: 03/11/2025

      We are in receipt of the consumer rebuttal in BBB complaint case ********. ********* ******** complaint concerns the status of ********* ******** rider account.

      Our agents have been in correspondence with ********* ****** to inform ********* ****** that we have found ********* ****** to be in violation of our Terms of Service and that we have permanently deactivated ********* ******** account.

      As ********* ****** has been informed that we are unable to reactivate ********* ******** account, we consider this matter resolved. 

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23038492

      I am rejecting this response because: this is a duplicate of the response that I received over the weekend. I would like Lyft to refund my the cost of my gift membership that my grandma gave me for Christmas.

       

      I received the attached message from **** over the weekend. Now I understand why my Citibike membership was revoked and it is a big misunderstanding because I did not dispute any charges.

      Sincerely,

      ********* ******

    Lyft Bikes & Scooters is NOT a BBB Accredited Business.

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