Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received my paycheck through direct deposit. When i looked at my account the balance was $0. My direct deposit was $1,578.90. I checked into my history and noticed that someone has made transactions without my knowledge for $19.99 and $1.99 (3x)= $5.96 with this merchant: JOYME PTE. ***. *******. They have made $19.99 (77x) = ********. When i found out this happened. I immediatley contacted customer service. It was only providing me through chat and no phone number. I have been trying to get a hold of them for 2 days now going to 3 days. I have also requested to be called. No one has called me or try contacti g me in regards to this matter. So today i reached outyet again and paidfor the premium so that i would be priority. I only have until march 29 for this to end. Yet they are so slow in the process and i just recently received a form to fill outforthe fraudulent activity and the dispute. I am very frustrated that this has happened to my account. Theytook all my money. Customerservice is takingthislightlyand is not making this any easieror better. I need to be reimbursrd immedatley and this matter needs to be taken cared of and not taken lightly. This is my whole paycheck downthe drain. This is uncalled for. I need customer service to take this matter a priority. Its unfair all my hard earned money taken away from me.

  Business Response

  Date: 03/17/2025

  We have reviewed the customer's complaint and confirm that the issue is being addressed. Dispute resolutions may take up to 45 days, and we will contact the client directly once we have an update.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company called B9 and I have $500 from my check deposited into the account biweekly. Ive since not been able to transfer the money out the account when needed. **************** has been no help. I cant cancel the service either.

  Business Response

  Date: 03/07/2025

  We have reviewed this customer's complaint and can confirm that the underlying issue has been resolved. This customer is encouraged to contact us directly if they require further assistance.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open an account with ********************** and $100 was taken out of my paycheck to put into this account. I did change my phone number during thistime so I was unable to log into my account after my money was deposited and so I contacted B9 to update my phone number and they asked me a series of questions which I complied. They also asked me to send over documentation toverify my identity. I complied with that as well. I sent them everything that was needed not once but twice and then I heard nothing back. I have no contact phone number for this company. I have money is in that account. I have no access to it and I have no access tolog into the account as well. I am all Im asking is that I am able to log into my account so I can have access my money. Its a simple phone number change. I even communicated to b9 through my email which I signed up With. Once I have submitted all the information that they needed they started to ask me for the same documentation over and over again, like as ifit was not a real person maybe a bot or something. As of right now, they are 100% ignoring every message I sent them and not responding with anything and Im still unable to log into my account so they have my money and I believe theyre keeping it.

  Business Response

  Date: 03/07/2025

  We have reviewed this customer's complaint and can confirm that the underlying issue has been resolved. This customer is encouraged to contact us directly if they require further assistance.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 21, 2025 my entire check of the amount of ****** was direct deposited into a b9 account that I was not aware of. I have been told that I would be receiving my money Back into my account between 7-14 business days but I need my money now I have bills to pay and mouths to feed. I've done some research on here and the reviews are not good I barely got any help with costumers service on the phone. I don't understand why do I need an Id to get full access when my money has been taken and payroll has already been switched I feel like I'm getting scammed and just want my money back and b9account closed.

  Business Response

  Date: 01/31/2025

  We have reviewed this customer's complaint and can confirm that the underlying issue has been resolved. This customer is encouraged to contact us directly if they require further assistance.

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22862435
  
  I am rejecting this response because: I figured how to get my money back with no help from b9. They tell you that they will send your money back through a ach transfer and that it would take 7-14 business days which was a lie it only takes 1-3 business days it says so right on their website I assume they tell you 7-14 business days because that's how long it takes for you to be blocked out of your account if you haven't completed the verification ID. I've read reviews about how ppl money just want missing out of their accounts well go figure they have your pic id and account information it's fraud. When you call for help they don't explain to you that you can do an ACH transfer using a third party account such as chime like I did instead they'll put costumers through pain and suffering I have a family to feed and I almost lost my car insurance dealing with b9. No help at all with costumer service because they want to keep your money and block you out of your account if they can make it seem like your the one doing fraud when it's them. B9 needs to be stopped 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/10/2025

  We've reviewed this customer's complaint. The claims in this complaint are not consistent with the facts as indicated by our records. We unfortunately cannot provide greater detail due to privacy regulations protecting this customer.

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paycheck was direct deposited into the Bnine account. It wouldn't let me verify my identity so I was unable to access any of my money! I attempted to email and no one got back to me. After a day and a half, I found a telephone number and contacted them. The lady on the phone could not help me, could not transfer me to another department whom she claimed were the only ones who could help me, she refused several times to transfer me to her supervisor after I kept repeatedly asking her to do so. I finally was transfered over to her supervisor who told me I had another account with a different phone number and email, so she closed that account after I gave my written consent, she then stated that I would have to wait for the IT department to completely delete my other account in order for me to verify on the one my Paycheck is in! She had no idea the time limit, there was no way for me to speak with them, and nothing I could do, but wait for them to do whatever so I could get my money!

  Business Response

  Date: 01/28/2025

  We apologize to this customer for the difficulty she encountered. The scenario she described is accurate. We unfortunately cannot allow our customers to have more then a single active account. Our system is designed to prevent such events; however, there is the rare exception that manages to get through. We can verify that the underlying issue has since been resolved. We encourage this customer to contact us if she needs assistance with any other matters.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a B9 account without knowing how deceptive B9 is with their everyday practices. B9 automatically makes customers to be on a monthly "Basic Plan" fee with the first 30 days "free" (as if that matters), and this practice is NOT transparent and explained when signing up. B9 repeatedly responds to complaints that we are lying when we say they are deceptive about that {{and they are deceptive about it.}}There isn't ANY clear explanation that we HAVE to have a "Basic Plan" monthly fee, when signing up.Please, B9, do NOT respond back with a lie that you clearly stare this, cause I would NOT have signed up if that was transparent from B9 upon signing up.Bottom LINE

  Business Response

  Date: 01/28/2025

  We have reviewed this customer's complaint and are unable to validate the customer's complaint and believe the statements to be a misstatement of the facts. Our advertising, website, the description of the app within the app store and disclosures within the app clearly state the pricing structure for our membership options. We make every effort to be fully transparent with our pricing. We do not offer a free membership option nor do we advertise a free option. We will waive the monthly membership fee so long as the customer's account received over $5,000 in direct deposits in a month. The requirements for a fee waiver are fully disclosed in our terms and website. We are continually striving to improve our services and communication so we will take this complaint as motivation to further improve our transparency.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B9 is a total scam relative to what's advertised. I linked accounts and gave them the required information. Upon realizing they force you to conmect their app to your paycheck platform, I tried to close the account. This prompted a message stating, "New accounts take a few days to set up. Once that process is complete, you'll be able to close it." It's been 5 days and their support team is non-existent. They refuse to allow any new users to close their B9 account upon realizing the scam until they've taken money from your checking account. This is why a vague timeline is given.

  Business Response

  Date: 01/10/2025

  We have reviewed this customer's complaint and have resolved matter. We disagree with this customer's claims. We value and make every effort to be transparent. It should be noted that B9 does not require customer's to link their direct deposit to open an account with us. We require payroll deposits only in order to enable a customer to be eligible for payroll advances. Once a customer's account has received a payroll deposit, we are able to begin offering the customer a payroll advance.

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Downloaded this app thinking I would get cash advance no where when signing up does it mention you owe a fee for *****/month once you create free account it automatically enroll you in ***** a month plan. Tried to delete account immediately they say still setti g up won't let me delete. ************ bad business practice to not say anything of fee and auto enroll once you create free login. Shame on you.

  Business Response

  Date: 01/09/2025

  We have reviewed this customer's complaint and have reached out to the customer privately in order to resolve the matter. We value and make every effort to be transparent. We disagree with this customer's claims; however, we do see this as an opportunity to improve.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently receive social security benefits. They never posted my deposit and lied over and over about when they will have my money available. They are illegally holding my money. I live off a fixed income. I can't eat or pay my bills now

  Business Response

  Date: 01/09/2025

  We would like to apologize for this customer's experience. One of service providers was experiencing technical issues that slowed ACH deposits. Unfortunately, some of our customers were impacted by the technical issue. We can confidently state that the issue has since been resolved. We unfortunately cannot discuss this account further due to privacy concerns.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to bank with them for the cash advance feature. Well I had my check set to deposit and then get told I'd verification failed. When contacting them I was told there was nothing they could do. Now they have all my money and I have no access to it. My money deposited on 12/20/24.

  Business Response

  Date: 12/23/2024

  We have reviewed this customer's complaint and have reached out to them privately. We are in the process of resolving this matter. We unfortunately cannot discuss this account in greater detail due to privacy regulations.