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Business Profile

Check Cashing Services

B9

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues trying to get the remaining funds out of my account. The account is under investigation due to fraudulent activities. I have been placed in a hardship, due to not having access to funds in the account, not being able to pay bills or purchase the necessities that are needed. This has been going on since October 14, 2024 to present. I have communicated with B9 and they have stopped responding to me. Also, there has been information added to the account and they are not giving an explanation for this information that is not mine and why I cannot get access to the remaining funds in my account.

    Customer Answer

    Date: 12/12/2024

    Good evening,

    The account holder for this account is ******* **** Wheels. I have power attorney. Myself and ******* have been trying to talk with B9 to release his funds. 

    Thank you
    ********* Colley 

    Business Response

    Date: 12/16/2024

    We apologize for the hardship that this customer and their representative have been experiencing. The underlying issue in this complaint has been resolved.

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was mislead and given false information to get me to upgrade to premium and im very ****** off, i was told id automatically have access to a higher advance, not only did that not happen, they wont even give me an advance after the original was paid off, this is complete BS and its crazy how they conduct business and mislead people, they basically rob people of their money, directly caused me to spend money by how their customer support told me things would happen

    Business Response

    Date: 12/16/2024

    We have reached out to this customer privately and are attempting to resolve the matter. We unfortunately cannot discuss the matter in greater detail due to privacy regulations.

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $1500 allotment was set up from my payroll to go into B9 to be able to utilize the cash advance feature. I figured it would be a nice thing to have to fall back on and the money that was in there could start towards a savings/emergency fund. The allotment was set to start November 15 2024. My funds never posted to the account and were missing from my main account and even reflected as an allotment to the B9 account on my summary. I contacted b9 they said they had no records. I waited until my next summary for my paycheck on December 1, 2024. It still shows an allotment set up, even though I cancelled it through my employer. The funds are shown to be pulled to go to B9, and I still have not received my first deposit to the account. Once this check post it will put me a total of $1500 missing. Putting me in a worse position than when I started and the exact opposite of my intentions using this app. My employer says I need to contact b9, but its been less than helpful. Now I have $1500 floating around and no one can help point me in the right direction or give me answers on how to receive my money.

    Business Response

    Date: 11/27/2024

    We have reviewed this complaint and have determined that the underlying issue has been resolved. We encourage this customer to contact us directly if they still require assistance.

  • Initial Complaint

    Date:11/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These 3rd party crooks whoever they are or whatever kind of business this may be randomly took $313.00 from my wife's bank account out of her personal paycheck AS WE NEVER HEARD OF B9 OR HAD ANY TRANSACTION'S WITH THESE PEOPLE which put her into the negatives with her bank not to mention she has monthly payments to other bills that's set on auto pay so payments can be made and this B9 3rd party has horribly screwed up my entire wife's paycheck for the entire month of November 2024, WE HAVE NOW SWITCHED EVERYTHING over to a safe direct deposit spot fully to where this crummy so called business can no longer steal money from my wife's hard earned paycheck.....HOPE ALL KEEPS REPORTING THESE FOLKS AND PEOPLE WHO THINKS ITS MATURE TO STEAL OTHERS HARD EARNED MONEY.....

    Business Response

    Date: 11/25/2024

    We have attempted to research this complaint but have limited information. We have reached out to this individual and requested that they have their wife and our customer reach out to us so that we can properly investigate the matter and resolve any outstanding issues.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with 1-800-Contacts on or roughly 10/31 for the amount of $97.99. Not only was I charged the one initial amount for the order but I was charged 3 additional times for the same amount between 10/31 and 11/2 and nearly $300 of my money is inaccessible. Upon calling the merchant (800-contacts), everything is finalized on their end. The merchant has offered to fax over paperwork and verification of this and B9 refuses to release the money or remove the pending charges. B9 insists that the funds will not clear until 12/2, which is 30 days after the initial pending charges popped up. Today is 11/18 and I have been going back and fourth with them over a week. B9 refuses to work with the merchant and the *************************** has stated that B9 authorized multiple pre-authorized charges for this transaction that the merchant has no record of. The merchant has sent me verification that they only charged me once. My demand is the B9 immediately release my money back to me as it has been 12 business days and I have waited patiently. Their refusal to remedy this situation in a timely manner and hold onto my money is my biggest frustration.

    Business Response

    Date: 11/25/2024

    We have reviewed this customer's complaint and have investigated the matter. We unfortunately are limited in what we can do at this time. We empathize with this customer and wish we could do more, We will be able to take action on December 2 if the merchant holds are still present on the customer's account and have not dropped or posted.

    Customer Answer

    Date: 11/25/2024

     
    Complaint: 22574819

    I am rejecting this response because:

    B9 has put in little effort to fix this situation and investigate the matter further. As I write this, it is now 11/25/24 and I am still without my money. Since the original complaint I have talked with both the merchant and B9 again and B9 fails to accept documentation from the merchant to drop these pre-authorized charges off of my account. I authorized this transaction happening one time, not 4 times. I want the money back in my account. 30 days for a debit/credit transaction to settle is unjust, untimely, and unheard of and B9 should seriously be investigated for poor business practices in relation to this policy. This error is solely on B9 as the credit department of 800-Contacts has thoroughly investigated this issue and offered to send them all supporting documentation.

    Sincerely,

    **** *******

    Business Response

    Date: 11/27/2024

    We are continuing to monitor these transactions but as we previously stated, we are unfortunately unable to take any action while disputed transactions remain in a pending status. These rules are not unique to B9 but are imposed on all card issuers by ****. We understand this customer's frustration; however, blaming ********************** is misguided. The customer claims that we charged their account four times for a single transaction, but an error like that is impossible for B9 to perform. For an error to occur as this customer has described, the merchant would need to input the transaction themselves four separate times.

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yes hello i had opened a account with them about 3-4 months ago never used it one time. tell today i went ahead an transfer $***** from my other account to **********************. to go back an check the *** on the b9 acct it say 0.00. im like were did my money go. so i contacted them via chat. asking them were did my money go. they came back an said it went to the monthly fee. ***** dollars is the fee i was told. i asked why did i not see a fee any other time i have had the account a few months now. no reason for that. so i said well lets just close this account an refund my money back to my acct that it came from. told me no that was there policy i said i never used ur acct an now i dont wont to use ur acct. i would like to close it. an get my money back. an did not say anything back at all. an i refuse to just give them my money for nothing. its not fair. because if it was a monthly fee i should have had a few by now.

    Business Response

    Date: 11/12/2024

    We have investigated this complaint and determined that the underlying issue has been resolved. We encourage this customer to contact us directly if they still have any matters that they need our assistance with.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised a promotion of receiving an instant $50 bonus if I deposited more than $1833 in the month of October. I deposited over $1900 from payroll deposits in the month of October and they didnt give me my bonus. Support has been no help at all and I would like to get an answer as to why they are not honoring their own promotion as well as report it so that the BBB can warn others in the future to bank elsewhere.

    Business Response

    Date: 11/06/2024

    We have investigated this complaint and have contacted customer. We have determined that the underlying issue has been resolved. We encourage this customer to contact us directly if they still have any matters that they need our assistance with.

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not close my account per my repeated request and continues to take monthly subscription fees from my bank account

    Business Response

    Date: 11/01/2024

    We have investigated this complaint and determined that the underlying issue has been resolved. We encourage this customer to contact us directly if they still have any matters that they need our assistance with.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a new direct deposit with the B9 bank via Evolve. I did not receive my direct deposit, nor has my employer received a return.

    Business Response

    Date: 11/06/2024

    We have reviewed this complaint and have investigated the matter. We have subsequently reached out to this individual in order to resolve the matter. We unfortunately cannot discuss this matter in more detail due to privacy concerns.

  • Initial Complaint

    Date:10/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B9 application refuses to give me my money. They asked for an ID which I lost so I went and got a new one and they refuse to accept it because it's a temporary paper copy. This is my paycheck and the only source of income. I explained that and told them my water is to be shut off tomorrow and I need this money and they said they did a transfer of ****** but it will taken7-14 business days. Mind you my check was almost ******

    Business Response

    Date: 10/21/2024

    We have investigated this complaint and determined that the underlying issue has been resolved. We encourage this customer to contact us directly if they still have any matters that they need our assistance with.

B9 is NOT a BBB Accredited Business.

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