Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  Consumer Affair PO Box 7215 San Francisco, CA 94120-7215

  
• 

  Levi Strauss & Co.

  501 Executive Airport Dr Henderson, NV 89052-4201

• 

  Levi Strauss & Co.

  3750 N Bend Rd Hebron, KY 41048-8465

• 

  Levi Strauss & Co.

  7600 Eastgate Rd Henderson, NV 89011-4088

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad quality product. Purchased a pair of Levis jeans online. Product fabric and denim was poor quality. Pant legs ripped upon the first week of use. Poor quality. Product was unusable. Want a refund of the purchase price of $21.99. Want refund and reimbursement check. Thank you,

  

  Business Response

  Date: 01/10/2023

  Thank you for reaching out regarding your Levis purchase from 2014.
  
  Our customer service team has reached out via email to clarify and resolve your claim. 
  
  We look forward to working with you.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am out of town, in ********* a auntie funeral who died and i keep receiving alerts from ****'s. i try to call them but can't get thru to a live person. someone has used my card to make purchases i did not make or authorize! i am not even in the ***************** at the moment and have not been all month. im receiving emails that say a different mama then mine, my name ************************* is not on these orders. they have stole $1,740.95 from my card not even using my name on the order number ********* and there was also a order for $316.37 number ********* i request all my funds be returned or i will be forced to file a lawsuit against ****'s and i can prove the orders were not mine so send my money back to my cards. i've contacted my bank and they told me to reach out to the company letting them know it was fraud and to request my funds back!

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out and bringing your situation to our attention.
  
  As mentioned in our email to you, if you are seeing an unauthorized charge on your credit card, we suggest you contact your financial institution.
   
  Please have the credit card canceled and instigate a dispute of the charges if you have not already done that with your credit card company or bank.
   
  We apologize for any inconvenience.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon order I received two unwanted,wrong item. I mail it back to the company and never got back my refund. I had a confirmation email stating they did receive the sent back items. When ever I call costumer service they say how refund department working on it and will reach out. Up till today did not happened. Nobody reached out neither in email nor phone. If I try to speak with anybody further than costumer service who obviously can't help they say there is nobody who I could tall to or help my issue.

  

  Business Response

  Date: 01/04/2023

  Hello ***********************,
  
  Thank you for reaching out regarding your experience with order 149714818.   We appreciate your bringing the refund issue to our attention.
  
  It really is important that we know when we let our customers down.   We hope that you feel that our response has been satisfactory.  Please allow 1-2 more weeks for the refund check to be delivered to your address. 
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order I never received

  

  Business Response

  Date: 12/20/2022

  Hello *********************,
  
  Thank you for bringing your order delivery issue to our attention.
  
  In response to your claim, we identified a carrier issue with the original order and issued a replacement order.  Our tracking indicates that the order has been delivered to your door.  We hope that you found our response appropriate.
  
  Thanks again for the opportunity to make things right.
  
  Regards,
  *********************
  ****.com ****************

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/2022 i purchased two pairs of jeans online from ****'s website using a promotional credit that was given as a result of a pair of jeans that had a quality issue within three months of purchase. One pair was the same size, color, style, and material (non stretch) as the pair I was replacing, yet fit tighter. The other pair, which was the same size and style, but different color and material (stretch). The quality was notably worse than other pairs of jeans I have purchased in the last year, mainly due to the cheap quality of the button which rattled in a way that other pants of that same style and color didn't. I was also unhappy with the color, and attempted to exchange both pairs (which were unwashed w/ tags) for pairs that worked. However, I was refused an exchange at a nearby outlet store despite them being more than willing to accept my returns, were adamant that they couldn't exchange them for some byzantine reason. After calling multiple customer service reps who were unable to provide me any answers, I was finally able to reach a lovely woman who was able to help me, but informed that because i used the promotional code and a black Friday online sale, that my items were items were unable to be exchanged as the sale items were "final sale". This is despite the items being full price as of the time of this writing and not being liquidated. My recommendations to ****'s - if items that discounted online are final sale, make that extremely clear - Provide credit for defective items to a store gift card that can be returnable, and isn't just lost if an online order fits smaller than other products of that SKU - Make you exchange policy in store easier, and/or let me exchange for colors as well as size -demonstrate a commitment to making things right for online customers who have unwashed merch This issue could have been easily resolved by ****'s, but they instead demonstrated an utter lack of respect and care for their online customers.

  

  Business Response

  Date: 12/12/2022

  Dear ************,

  Thank you for reaching out regarding the issues you experienced with your Levi.com order.  While we try to excel at customer service looks like we failed with you.  With that, we appreciate the opportunity you have given us to make things right.
  
  We hope that our response and resolution has satisfied your desired settlement with this complaint.
  
  We are also reviewing your comments and are looking at ways for us to improve how we serve customers in the future.  Thank you for your feedback.
  
  Regards,
  *********************
  ****.com Customer Service

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Order Number: *********, I have previously ordered this item twice. First order was cancelled. Now second order is not delivered. Levis unwilling to help. I tried contacting ***** numerous times and I keep being disconnected. I have email references. Please advise on order status and how this will be corrected asap.

  

  Business Response

  Date: 11/21/2022

  Thank you for bringing this to our attention.  We appreciate the opportunity to address the issues associated with your shopping experience.  
  
  Our order tracking system indicates that the order was delivered on Saturday, November 19th, 2022.   Prior to that delivery, we initiated a full refund back to your original payment method.  In addition, you will be contacted by our *************************** team with a voucher good for a future purchase.
  
  We hope that our resolution helps in turning around your negative experience.   We are taking your feedback and using that as a tool for process review and agent training.
  
  Happy Holidays to you,
  *********************
  ****.com ****************  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a pair of pants from ****'s online. Didn't fit, returned them. ****'s received my return 9/2. They have not given me a refund. I emailed and called them 10/4. they said they would process refund. Still haven't received my money back.

  

  Business Response

  Date: 11/04/2022

  Thank you for bringing your return refund experience to our attention.
  
  We apologize for the inconvenience this may have caused you.  We hope you found our response to your situation as appropriate and timely. 
  
  We try our best to serve our customers, but sometimes we fail.  We appreciate the opportunity youve given us to right this wrong.
  
  Regards,

  *********************
  ****.com Customer Service 

   

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Essentially I ordered pants that were advertised to be made in an industrialized country with fair wages and ethical worker laws (*****) but instead received pants made in ***** in some cheap sweatshop, without ethical wages or laws protecting workers. Now, if these pants were $20, that would be how things are in the world, unfortunately, but they were $188 each and i paid this kind of money to have clothes made ethically. I chatted with ****'s agents through their website, and was offered a partial refund which i reluctantly accepted. However, this refund was due to the pants being on sale currently, and when i bought them a few days ago they were not on sale. The refund was NOT for the false advertisement, intentionally misleading and fraud. So i would like to receive a reasonable refund for that. I am truly disgusted by how levis conducts its work and i think this type of fraud is extremely unethical at best.

  

  Business Response

  Date: 09/20/2022

  Thank you for reaching out regarding your Levis jeans purchase.
  
  Our website indicates that the selvedge denim used in the Made & Crafted Slim Fit Jeans is from a Japanese mill.  Our garments are manufactured globally and the jeans you received were indeed produced in *****.  We apologize for the confusion.  I have asked that our website managers make this information more clear.
  
  We work to ensure that the people manufacturing our products are treated with dignity, respect and fairness within safe and environmentally responsible factories.   Please find detailed information here:
  https://www.levistrauss.com/sustainability-report/community/supply-chain-going-beyond-compliance/ 
  
  We stand by the quality of all our garments.  If you are not completely satisfied with our garments, we will work with you to resolve your concern.  With that, you will be contacted by customer service management directly.
  
  Regards,
  *********************
  ****.com ****************  

• Initial Complaint

  Date:09/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 seperate orders from ****'s website. Order ********* for $161.51 & ********* for $102.74. Everything from both orders were supposedly the same size. I will tell you right now that even though I ordered the same kind of shorts (501 originals) in all the same size, the measurements are all different on every single one of them! These were cheaply made & the quality is lacking. I agree with a lot of **** customers, that wherever they are making their shorts and jeans now is questionable. I want my money back. What I received is not what I ordered. And I will not be a returning customer.

  

  Business Response

  Date: 09/15/2022

  Thank you for reaching out regarding your Levis shorts purchases.
  
  We apologize for your experience with our garments.   Your feedback is important to us.  We will pass along your comments to our product managers regarding the varying fit and the questionable quality.  Its important we hear from people like you.
  
  You will be contacted directly by customer service management to make arrangements to return the shorts to us for a full refund.
  
  Thanks again for letting us know.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order has been a nightmare to say the least. It has been going on for about 70 days so far and counting. **************** cannot comprehend emails even between themselves. They claim they are reading the emails. They change the address on packages, claim they are not, can't fix it, and can't troubleshoot it. You are not allowed to speak with a higher level manager.I placed a order on May 30, 2022 for 2 pairs of jeans. The order total was $103.86. I received a credit of $51.93 on 7/10 for one pair of jeans. The other pair I'm supposed to get for free/no cost, but they have not and will not issue the credit promised on July 31.Issue the other credit you promised for $51.93 so the other pair of jeans is free/no cost and provide me a credit receipt.Use email only to communicate.

  

  Business Response

  Date: 08/09/2022

  Thank you for bringing your situation to our attention.
  
  We have initiated a refund for the second pair of jeans on your order 139980604.  Please allow 2-3 business days for the refund to appear in your account.
  
  I apologize for the delay in resolving your issue.
  
  Regards,
  *********************
  ****.com ****************