Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  3000 Oak Rd Walnut Creek, CA 94597-2092

  
• 

  Levi Strauss & Co.

  501 Denim Way Canton, MS 39046-8664

• 

  Levi Strauss & Company

  8086 Tysons Corner Ctr Mclean, VA 22102-4504

• 

  Levi Strauss & Co.

  7400 Las Vegas Blvd S Ste 35 Las Vegas, NV 89123-1031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2023 I went to ****s and purchased a pair of jeans. I spend hundreds of dollars here a year. I grabbed 511s when I meant to grab 512s. have the receipt but took off tags. the website CLEARLY states its no problem if I have the receipt. Went to exchange them - not return, not get a refund, and they said their store specifically doesnt allow exchanges. I said the website says otherwise. The manager moved a strategically placed clothing rack that was blocking a handmade ********** word) sign with small print that says this store specifically wont exchange items. I dont believe theyre allowed to be the only ****s in ******* that doesnt do exchanges. It would be different if it was a professional sign, actually displayed, or even if employees verbally tell you they are the only **** in the world that doesnt do exchanges. But instead they have a sign created on crumpled computer paper thats hidden.

  

  Business Response

  Date: 04/12/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to you directly to resolve your issue.

  I hope that you find our response as appropriate.

  Regards,

  *********************

  ****'s Customer Service

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 brand new pair of **** jeans and within 1 week of wearing them i put them in the 1st wash ... After taking them out of the washer i noticed that all three pair had rips completely down the sides of the rear pockets ... I had to sew them to be able to wear them again ... Today i was wearing one of the pair out shopping and the crotch ripped completely out of them leaving me exposed in public .... ******** company knows of the issue with the quality of their product because of numerous people sending them reviews of the same issue as mine ... They have switched to a lower quality material and dont seem to care about customers losing money over it ... As long as they are making a profit .. Just look at all of their reviews throughout businesses that sell their product and you will see all of the complaints and customer pictures of their brand new ripped jeans

  

  Business Response

  Date: 03/31/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to get more details directly from you.
  
  We look forward to your response.

  Regards,

  *********************

  ****.com Customer Service

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a limited release item from Levi.com website on February 24th order #*********. I was offered to use AfterPay while checking out so I used that as my form of payment. Two weeks go by and my order still says processing. AfterPay has already made two $77 auto payments to my credit account. I email **** March 9 which was no help or care at all. Since there was no help from the email I called March 10th at 10:30am and spoke to ****** who really doesnt have much of a clue whats going on. He told me that my payment didnt go through, so now my order is canceled. It doesnt even show that on the site. I wouldnt have even known anything if I didnt go out of my way with my busy schedule and speak up. I speak with ********* at 11:04am who is supposed to be the supervisor and she tells me also that the payment didnt go through and to contact my bank. Whats really happening is that this is an limited release item and they are canceling orders. AfterPay is still charging me the payment definitely went through.

  

  Business Response

  Date: 03/14/2023

  Thank you for bringing your order issue to our attention.
  
  We appreciate the opportunity to make things right.
  
  A manager has reached to you out via email with refund status.   We hope our response has addressed your concerns.

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 6 pairs of the Levi ** Chino tapered pants 5 of the 6 pairs have had the same rip occur in the same place. I like these pants but at ***** dollars a pair and having them almost all of them rip in the same location is a trend and not a one off. I am hoping to have these exchanged because I really enjoy the pants.

  

  Business Response

  Date: 03/09/2023

  Thank you for bringing your garment concerns to our attention.
  
  We appreciate the opportunity to make things right.
  
  A manager has reached out via email to assist with your issue.   We look forward to your response.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident took place at the Levi Strauss & ** store in **********,**. The address did not populate in your system but I can provide the address and phone number. It is ******************************************************************************* *************. In 02-20-2023, I entered the store at approximately 730p.m. and requested a refund for one pair of jeans that was purchased in store at another store in *************, **. I provided the original receipt to the evening manager that was on shift. She then explained to me that she could not process my request because the tags were not on the jean's and she could not verify that they were not worn without the tags. She also went on to say that this is how she was trained and continued to refuse my refund. At this time, I read over the requirements to receive a refund that was printed on my receipt and that requirement was not stated. I also read the requirements that were displayed in the store and this was not a requirement as well. I would like my refund processed immediately. If that was a requirement of the Levi ****************** **, it should have been displayed on the receipt and in the store so customers can be aware of your policy.

  

  Business Response

  Date: 03/01/2023

  Thank you for bringing your store return experience to our attention.
  
  We appreciate the opportunity to make things right.   

  Hopefully you are satisfied with our store manager's response.  The store manager has ensured that all store associates have been refreshed with our returns policy.  We do appreciate your feedback.

  Regards,

  *********************

  **** Strauss Customer Service

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and returned a pair of jeans from Levis ******************************** (original purchase receipt attached - order number: FD9714DD ). I used the official return process. I tracked the return. The company received the return on 21 January (tracking attached). It states I will have to pay $10 pay postage and the refund will take around 5 days. I have heard nothing from them in nearly 4 weeks. I emailed the second hand department on 5 February asking about the refund, I have not had a response (Levis automated reply is attached). On Saturday 11 February I emailed them again and opened a chat with *****. The operator on the chat told me ***** secondhand is a separate part of the business and he cannot help with the refund. He said he would get his manager to forward my complaint (I attach his comments). You get to Levis secondhand from the Levis official site so they surely have some responsibility for this poor service. It is now the 4th week since they received the return and it seems no one at Levis will help me get the refund to which I am entitled. As the chat operator suggests, after all this time I would like a full refund of $146.35 with no postage deducted. Thank you

  Customer Answer

  Date: 02/22/2023

  I am writing to inform you that this complaint has now been resolved and can be closed. Levis suddenly refunded the day after you sent the complaint.

  Thank you for your help. 

  Best wishes, 

  **********;

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Pokmon *****************shirt for my son, and after the first wash, most of the Pikachu had peeled off. The remainder of the logo is loose and peeling off. I paid over $30 for this shirt, and my son was only able to ************. It has sat in his closet since the first wash. I feel like the quality of this item is not up to ****** standards. My family wears many ****** products, and have never had problems like this with quality. I paid for ****'s quality, and didn't receive ****'s quality.

  

  Business Response

  Date: 02/12/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out via email to get more details directly from you.
  
  We look forward to your response.

  Regards,

  *********************

  ****.com Customer Service

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While traveling in ******** (12.30.2022), I bought a jacket in a Levis store(2307 ***********************************, ********, ** *****), but I found a sensor inside the cuff, and a large hole was exposed when I returned hotel. No salesman explained that to me. I returned it to the store and asked for repair. They promised that they would contact me later and deliver it to me. I waited for almost one month and I called the store (1.26.2023), they promised me again that they would contact me this week. No response at all, I called again (1.30.2023) and confirmed that the tailor was still on break and could not deal with it, then I got no response so far. I have no idea and I just want a repaired jacket. Thank you!

  

  Business Response

  Date: 02/16/2023

  Thank you for bringing your shopping and post purchase support experience to our attention.
  
  We appreciate the opportunity to make things right.   We hope that the replacement jacket you received meets your needs.
  
  We are working with store management to ensure our store customers receive the premium shopping experience they deserve.  Your feedback certainly helps to make that happen.

  Regards,

  *********************

  Levi's Customer Service

   

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought these jeans along with a few others for my husband, he only wears ****'s, and has for all his life, so with in the past 12 months I have purchased approximately 8 pair. Ordered off Amazon, went to local store, every pair have failed. They are so cheaply made they rip randomly. And not on a seam. The pants are not tight, and we don't wash them excessively. I will not purchase any more ****'s for him or myself. I have also worn them all my life. So ****'s all the bad reviews I have read and chose to ignore will not happen again. I am now one of those bad reviews and will post at every place I see ****'s sold. Wranglers, Rustlers, generic jeans will be purchased. Since I now have to replace ****'s every other week at 60 to 100 dollars. I may as well pay 10 to 20 and save my money. So farewell ****'s unless you have a better plan I would like to hear.

  

  Business Response

  Date: 02/02/2023

  Dear *******************************, 
  

  Thank you for reaching out regarding your purchase of ****** jeans from Amazon.   We appreciate the opportunity to assist you.
  
  Our management team has emailed you directly.  Please check out their latest message.   We are eager to resolve your complaint.
  
  Regards,

  *******************;
  Levi.com Customer Service

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continually charged $52.85 by ****'s approximately every other week or so. I have called multiple times and spoken to customer service representatives who have stated that they would be able to assist and have each apparently marked the problem as resolved despite continually being charged to this day. These are only the times that I have called to ask for assistance but the issue has been constant for almost a year now. My card is charged and then maybe 4-5 days later the charge is dropped. My most recent charge was on 1/14/23. I called today 1/15/23 and had the charge reversed after the call. My fear is that this has happened about three times and I know that I will be charged again and have to endure another call to the same customer service number with the same farce of reversing the charge only to be charged again in a few weeks. I am hoping that someone within this agency would be able to assist in discerning the legality of this as it is a continual stress when trying to budget with a random charge so frequently. In my last call the representative stated that I will need to wait approximately 4 days for a "supervisor" to reach out and the charge was reversed immediately. This does make me nervous as when they do call back I will not have the charge to show them and may need to rely on my personal account and screenshots against their system not showing the charge at the moment. I have uploaded a photo of my most recent charge from ****'s which has since been corrected. Unfortunately I have not taken screenshots of every charge in hopes it would end but will continue to do so if further evidence is needed. Any assistance would be appreciated. Thank you.

  

  Business Response

  Date: 01/23/2023

  Thank you for reaching out regarding our system issue which affected your credit card.
  
  We appreciate the opportunity to fix our problem.  I can confirm that the issue has been resolved.  You should no longer see an authorization hold for the order originally placed in February 2022.
  
  I apologize for the frustration and inconvenience.  You will be contacted directly by **************** to follow up on this complaint.
  
  Regards,
  *********************
  ****.com ****************

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for assisting me in getting some resolution for this situation. 
  
  Sincerely,
  
  ***********************