Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  3000 Oak Rd Walnut Creek, CA 94597-2092

  
• 

  Levi Strauss & Co.

  501 Denim Way Canton, MS 39046-8664

• 

  Levi Strauss & Company

  8086 Tysons Corner Ctr Mclean, VA 22102-4504

• 

  Levi Strauss & Co.

  7400 Las Vegas Blvd S Ste 35 Las Vegas, NV 89123-1031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an incorrect pair of pants. My 12 year old daughter went into a Levis store to buy a pair of pants with myself (her mother). We were then upsold to purcjase a second pair of pants but needed to have them shipped so I signed up in-store on Levis handheld control system and the associate placed my order. One pair of pants that was received was incorrect (mens 32x32) but I had not noticed that my daughter had these in her closet still in ***** package as an incorrect shipment. Im out of Levis 30 day return policy since its been about 75 days. I asked for perhaps an exchange since I cannot find anyone that fits this incorrect item sent. Levis gives zero responsibility on sending a completely incorrect item nor will meet me in the middle with an exchange. They said I can send a review to voice my concerns. When I go to my order and click the link to review my purchase, Im directed to the Levis store with no way to leave a review. It seems as if all this companies reviews come from an third party which Im unsure can be verified. Im uploading all of my documentation. I feel like this companies review status might need research. Thank you for your time.

  

  Business Response

  Date: 02/19/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased approximately $200 in jeans, carefully using the online size guide to measure myself so that I could ensure the “final sale” garments would fit me since that normally means no refunds or exchanges. My waist measured 35”. The size chart said I needed 33s or 34s. I ordered those, and the jeans fall off of me with a 39” waist measurement. Now the company is refusing to allow a refund based on the “final sale” status, yet had their size charts been accurate, the jeans would’ve fit me and there would be no need for a return and refund. I already repurchased the items in a size 31 that actually fits me. This is unfair due to false advertising of the sizing chart and extreme inaccuracy of the actual measurements of the garments in person. I want free return shipping and a full refund. Why would I ever buy something that’s 4” bigger than my actual waist? Terrible bait and switch practices here.

  

  Business Response

  Date: 02/19/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2024, I placed an online order (Picture 1) with *****, purchasing two items:-Denim Blazer at discounted price of $102.03 - Tank Top at discounted price of $8.95 The Denim Blazer was too big, so I initiated a return. I received a return slip and instructions (Picture 2) and was expecting a refund of $108.15.Following the return instructions, I brought the Denim Blazer and return slip to my nearest Levis Outlet Store, where I handed both to a store associate. The associate confirmed the return would be processed back to my card but did not provide a physical receipt. Later, I received an email with a digital receipt (Picture 5), but it incorrectly listed the Tank Top as the returned item instead of the Denim Blazer. As a result, I was refunded only $9.49 (Picture 6) instead of the correct amount. Clearly, the store associate processed the wrong item for return, despite me providing both the correct item and return slip.Upon noticing this error, I disputed the charge with my credit card company. Unfortunately, the dispute was denied (Picture 7) due to the incorrect return being recorded. However, I did return the Denim Blazer on time and the mistake was made by the store associate.I then contacted ***** customer support, who advised me to obtain a receipt from the store. However, the store never provided one at the time of return. Despite this, I reached out to the store manager, who was helpful but ultimately unable to resolve the issue, as the transaction was already two months old and beyond the return ********* this point, I am in an unfair situation where I have been charged for an item I no longer possess. Meanwhile, I still have the Tank Top, which was mistakenly refunded (Picture 4).To resolve this issue, I request the following:1. The correct refund of $108.15 for the Denim Blazer to be issued to my original payment method.2. A charge for the Tank Top ($9.49) to be applied to my account, as this is the item I actually kept.

• Initial Complaint

  Date:01/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ****** 11 days ago. There was a shipping label created for my order, therefore my card was charged. Only half of my order was delivered; the other item read as "Awaiting Carrier Pickup." After the package had been sitting idle for 9 days, I called their customer service line to inquire about the status of my package. ******, one of their agents, was unable or unwilling to find out what happened to my package. He could not to tell me why a shipping label was created for a package that does not seem to exist. ****** also offered for the package to be resent to me, only to find out that he did not check if that was a possibility. We underwent the entire process of having it reshipped to me only for him to explain that it is not possible because they do not have the item in stock. For ****** to not check if there was an available item to ship before offering it to me was doubling down on an already terrible experience. The service I received was abysmal, not only from ****** but every representative I spoke with after him. I am sad to say that after today they have lost a life-long customer. I love their products but will never put myself through this kind of fraudulent activity again. It is especially concerning that the company only charged my card after a shipping label was created for my item--an item that apparently never existed. That action of charging me for something that was never in stock is the definition of fraud. Looking through the other reports on this page, it seems they are doing this to many customers placing orders. I would proceed with caution--this company clearly does not prioritize its customers or their money.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for several pairs of jeans on 11/28/2024. As of 1/19/2025, the jeans have still not been delivered. Levi's refuses to ship out another box or acknowledge that the package is lost because they have a policy that says the tracking info must be inactive for 7 consecutive business days. In the case of my order, the shipping carrier, ******, continues to update the tracking info, showing the package as moving back and forth between the same two facilities in New Jersey. The package never goes out for delivery. I have contacted the merchant many times but they hide behind their bogus policy. I have also contacted ****** but they have not provided any additional information beyond the attached tracking info. Levi's should acknowledge that the package is lost and ship out another box.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A Levi’s manager contacted me as indicated in their response and we are working towards a resolution.
  
  
  
  Sincerely,
  
  
  
  Jason C*****

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at *********. Shipping is severely delayed due to, according to ******, the holidays (it's late January) and a winter storm (which happened weeks ago). No one knows when my order will ship. These delays were not disclosed at the time of ordering. I will no longer be at the location it's being shipped to and a package will sit in a public location indicating I'm not there and creating a security risk. Solving this is simple. Either:cancel the order,change the shipping address,upgrade the shipping so it arrives by a specified date,****** refuses and says it's not possible. ****** says a supervisor is not available for "three-to-five business days." If I get robbed because ****** shipped a product after it's estimated delivery date, and refuses to do anything about it, ****** will be fully responsible for damages.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22831399
  
  I am rejecting this response because:

  The business didn't contact me and shipped product to a vacant address despite being told not to do so before it shipped. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/05/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22831399
  
  I am rejecting this response because:

  This is the second time in the last month the merchant has cut and pasted a response that a manager will reach out. No one is reaching out.

  They supposedly shipped product to a dead address and they need to refund the order in full.

  All of this could have been prevented and Levis is 100% at fault.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December *******.I placed an order with ***** using my warranty voucher. After placing the order and looking at the description of the item on the Levis website, I noticed there was an error on the Levis listing. The listing said both: MADE IN ***** and MADE IN *****. The issue was I order the sizing looking at the MADE IN ***** which tends to be larger. So this changes the sizing scale. And once received, the item stated MADE IN ***** not JAPAN as the listing states. For this, I need a replacement for the amount of $125.00 USD the price of the voucher i used. I also included the pictures of the listing with the discrepancies and the ticket number information from speaking with a ***** representative who stated they would refund or exchange the item if it was not MADE IN ***** as the listing stated. Once again I am requesting a exchange or store credit for any other item(s) to total the amount of the warranty voucher which is $125.00 USD

  

  Business Response

  Date: 02/05/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered my jeans January 11th which was on a weekend. Still hadn't receive any tracking. Spoke to customer service, was told they'll be shipping within the next 72hrs and that they haven't even taken payment yet. I told customer service to go ahead and cancel if thats the case, because that would be unacceptable to make me wait an entire week to ship. Unfortunately, nothing was resolved. Trust pilot has many dissatisfied/customers complaints. Unfortunately, after this bad experience, they have lost a customer, because I truly love their denim.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased to pair oh jeans from ****** in the end of September 24. I've always bought ****** because they hold up, so I pay the extra money. These two jeans are torn up by the ankle stitching. I went through their protocol, submitting two separate forms for each pair. They were mistaken and only gave me credit for one thinking it was the same pair of jeans. When I reached out I was informed that it did let meet their guidelines for being defective and I would only get the one credit. Meanwhile the woman that gave me the credit stated in the email that she deemed them to Be defective. I would like another $80 credit for the second pair of jeans

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22815127
  
  I am rejecting this response because: This company has asked for numerous pictures of the damaged jeans to prove that it is two different pairs as they take me for a liar, even though I followed their instructions to a tee and submitted both jeans separately with the pictures asked for. Now they send me numerous emails asking for more proof that they are different jeans. Even though I answered one supervisor with a side by side picture of bit he jeans like asked for, I was never responded to. The next supervisor says that the picture I sent of the **** identification number is the same and they think they might be the same jeans, after I emailed her the picture of the side by side jeans as well, proving that they were not the same. They are the same exact style and size, and I just emailed her a picture of both of the serial numbers side by side to prove that they are not one pair of jeans. This company has intentionally bullied me and tried to take advantage of me as a consumer. I have been buying ****** jeans for years bc of their reputation of making good jeans, the. I receive two defective pairs of jeans and this is what they run me through to try and get compensation. She also just asked me if I filled out a warranty form! I did that a week ago! 
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of jeans on January 5th. I have since almost two weeks later received no less than 5 emails claiming the order has been delayed with no ship date. I called today and was put on hold over 45 minutes after requesting to cancel the order. The customer service agent confirmed the order has not shipped and has no idea when it will but refused to cancel or refund my money. Per the order status on Levi it has not shipped, is not in transit, and has not been filled. After nearly two weeks after taking my money with no order and not even shipping I want this cancelled and my money returned to me and Levis is refusing to do so because the order has been “allocated”. That means nothing. This order has not been shipped, not left the warehouse and has no date to do so. When asked for a supervisor who could cancel I was given a case number ******* and told I would be contacted in two business days. Unacceptable. I want this cancelled and my money refunded.