Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  1025 Industrial Park Dr Ste 500B Smithfield, NC 27577-6042

• 

  Levi Strauss & Co.

  8 Westmount Ct Greensboro, NC 27410-2183

• 

  Levi Strauss & Co.

  3200 Las Vegas Blvd S Ste 1425 Las Vegas, NV 89109-0707

• 

  Levi Strauss & Co.

  Consumer Affair PO Box 7215 San Francisco, CA 94120-7215

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5+ agents, 29 emails, 4 (soon to be 5 cancelled ordered). Ive attempted 4 orders all 4 have been cancelled by Levis, with misinformation in every direction along the way, as exemplified in the attached images. I was told orders were successfully allocated, that orders have already gotten into carriers hands, and that I could wait out orders in order to receive an eventual back order. Ultimately, every single claim was false as every order was cancelled. I understand theyre likely very busy, but the template responses really accomplish nothing and lead to agents closing tickets as fast as possible (clearly from the misinformation).Throughout this whole process, all Ive asked for is if I should or shouldnt keep attempting to purchase the items that have been cancelled (They periodically will be stocked again, but its never actually ended in a successful purchase), as well as, reassurance that the discount code I was previously allocated will be able to be leveraged in the future, as it currently says this discount code has already been used due to it being associated with a cancelled order. Instead of an agent taking the time to answer either of those questions I get a pre-made template responses that does utterly nothing. Throughout the process theres been a few attentive agents, but its almost impossible to solely deal with the same agent. Again, all I want is confirmation if these items are still being stocked with REAL products and isnt ghost stock and reassurance / a new discount code that can replaced the one I used on a cancelled order.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22792128
  
  I am rejecting this response because:
  

  A senior manager or senior agent has not reached out.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to make sure the issue was addressed. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jacket online from ****** on November 30, 2024. It arrived late, and when it finally did, the top button was broken. I called ****** customer service and was advised to fill out a warranty request to exchange the jacket, to upload photos, etc. I took all the correct steps then received an e-mail from a company called G-iii that they no longer had the jacket in stock and offered to exchange the jacket for one from ******. This made no sense to me because 1) the jacket is still in stock on the ****** website and 2) I had no idea who this G-iii company is. I now understand G-iii is an affiliated company that handles their outerwear, but it seems dishonest--and even unethical-- for ****** to tell me that I can exchange the jacket, only to find out I can't, even though the jacket is in stock. I purchased the jacket under the assumption that a damaged item could be replaced, and ****** had me go through several steps to pursue this, only to direct me to a different company that cannot provide the same jacket, even though the jacket is still in production. This situation has taken up hours of my time (on the phone, filling out forms) and I believe that, as a consumer and loyal customer, I've been treated unfairly and dishonestly by ******.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22788914
  
  I am rejecting this response because:

  TO CLARIFY: I'm not rejecting this response necessarily but I want a guarantee that ****** will reach out to me.  No date was indicated, no method of communication was specified (e-mail?  phone?).  Until I get these specifics, the problem remains unresolved, so I hope to hear from ****** soon with more definitive information about when we will speak.

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you via Email to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 pair of jeans 1/3/25 - email confirmation indicated 1/6/25 estimated delivery. As of 1/9/25 still not shipped and no estimate of new shipping date. Contacted ******** several times by phone and chat asking to cancel order (needed items for a trip 1/13/25 so I went to a physical **** store and purchased the items in person). Each agent claims there is no way to cancel an order even though the item in still in warehouse. Excuses range from holiday orders and storms in the Southeast. I asked to speak to supervisor - they claim there is no way to do this. I just want to cancel the order. I got free shipping and free returns so it isn** a matter of money for me, but they will incur the shipping expenses both ways. Doesn** make sense they can** cancel the order. I don ** want to have to go through the time returning the items and then waiting for a refund - I'm sure that the refund will take a long time as well. Please assist in getting the order cancelled.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22788872
  
  I am rejecting this response because:
  
  I have been told when I called their customer service line that a manager would contact me but no one ever did. I just want my order cancelled. In fact this morning I got a new email from ***** saying there is still a delay in shipping with no new shipping date. I want this order cancelled now. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. As a reminder if the item is already in transit there is no way to cancel the order.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22788872
  
  I am rejecting this response because:
  

  This new response is basically the same exact response that they replied to last week.  The order was not in transit at the time of my complaint.  However, it is now on its way and my credit card has been charged.  A manager never reached out to me in regards to my BBB complaint.  However, over the weekend I emailed ****, again asking that my order be cancelled.  Someone did respond to that email, saying that the order could not be cancelled because it was already processed (but still not shipped).  I am very unsatisfied with **** customer service. I will NEVER order online from them again. And don't believe their excuses of bad winter weather or their inability to cancel orders after the 1 hour window.

  My only recourse at this time is to wait for the shipment to arrive, send it back and wait for a refund.  Hopefully my refund will come quickly and there will not be a myriad of excuses as to why it might be delayed.  I would prefer that they refund me now, and then wait for my return (assuming the package actually arrives this week.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the ****** LVC 1947 501 Mens Jeans in color Dark Indigo 36W X 34L Style: ************** on December 3 2024. Item was on backorder & estimated to ship 12/20/2024 The company used ****** to deliver my order. Package was delivered much early than i expected. Per the tracking info, it says the order was delivered on Monday December 16 at 10:35am to my Building, however, I never received any email with information about the delivery and i'm never received my order at all. After contacting the ****** **************** team. My inquiry was received. For reference, here is case number: ******** Delivery record indicate this package was delivered and sign by doormen. ****** claim delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Package never been received or signed by me. Package should be delivered to my apartment and it's never Happened. I didn't signed on delivery. I can't be responsible for some one mistake. Package wasn't handled to me. Shipping company must deliver to my apartment and not to another person.I called Levis **************** and open ticket# ******* to report i'm never received my package and was not helped at all. ****** **************** Supervisor Team keep telling me item was delivered and ****** doesn't responsible for anything. Package never been received or signed by me. Package should be delivered to my apartment and it's never Happened. I didn't signed on delivery. I can't be responsible for some one mistake. Package wasn't handled to me. Shipping company must deliver to my apartment and not to another person.I want a full refund due to poor customer service and not receiving the item I paid for.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22787649
  
  I am rejecting this response because: No one has reached to me (as they said in the response), whether it's a phone call, text, email, or any means. I still require a solid explanation about all these ridiculous experience I met. And I would be very grateful if BBB could document these actions and attitude of the business.
  Sincerely,
  ********** **********

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to discuss the matter and provide the options needed in order in resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking for $13 refund from ***** for price adjustment as explained dozens of times on email and they just send copy and paste responses and not helpful

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22782431
  
  I am rejecting this response because:

   

  still waiting on $13 and given the run around again and again 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving your refund issue. 
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22782431
  
  I am rejecting this response because:

   

  still unresolved 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting ****** which is part of ********** of Companies for (1) Bait and Switch, (2) Fraudulent advertisement, (3) Delay of shipment to cut costs. I placed an order with (17) unique items at 1:30 am on January 1, 2025. Order Date: 01/01/2025. Order Number: *********. The items showed IN STOCK, the items showed they WOULD ARRIVE BY JANUARY 10, and the items were being advertised to gain traffic to ******** across the internet. **** never had an intention to fill my order. Instead, they started to cancel items 1-by-1 (all the denim material and more expensive material items). They then kept delaying the order. And they slowly fulfilled the lower cost material items (Flannel, Cotton, Polyester). This is a bait-and-switch by definition because they never intended to fulfill items which are more expensive to manufacture. They did this to draw traffic to their website and sell off other inventory. This tactic is use by ******* for grocery pickup and has previously been reported to the ***. The company then fraudulently leaves the order in suspense creating risk for (1) My Personal Finances by drafting whenever they want and not at the stipulated time, (2) My personal property home because now packages arrive in disorder and expose to thieves the house is not occupied during the time the packages sit there, (3) The items themselves may be lost by the situation in the previous phrase. The BBB should stop illegal tactics such as bait-and-switch and not allow companies to promote or advertise substantial inventory differences. Their lack of inventory control across the Fiscal New Year ********* is also against the law because ********** of Companies is publicly traded. Misrepresentation of inventory is illegal. This is the Federal Truth and Securities Act.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2pair of jeans for my wife . I purchased wrong size so I canceled and reordered. They charged me for both orders . I called and explained to customer service and ask for canceled order to be put back on card. They in return sent me a gift card to use at their store. I don't want there gift card I want money back on card.

  

  Business Response

  Date: 01/07/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i purchased a Christmas gift for my father-in-law on 12/08/2024 online from ******. We ordered with ample time and used ground shipping because on their websites it says if you order before 12/18/2024 we would get it for Christmas day. It is not past Christmas day and we do not have our package. It has been 17 days now and there is no update as to when we will receive our gift. Now we are extremely disappointed and angered by this result because my father-in-law had to go without a present from us. This is our first year as a married couple and it was very embarrassing arriving empty handed as we could not afford anything else. The holidays are a tough time for our budget and all we could do now is wait for something that we paid for and ordered with ample time to be proactive. Asking anyone to wait more than 3 weeks for anything it just ridiculous especially when yoh advertise delivery within a certain time frame and then fail by a huge margin. Very unprofessional.

  

  Business Response

  Date: 01/07/2025

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22730587
  
  I am rejecting this response because: not only did they admit they lost the package now they cant even manage to replace the order. Absolutely terrible customer service and professionalism. Its been 1 month and i still haven't received my order. At this point i did go ahead and request a refund because this has been a terrible outcome from levis. Nothing in return for this huge inconvenience either. To be late on an order, then miss the delivery date by far, lose the package, be late again on that replacement, then finally just say its out of stock after the CUSTOMER reaches out a 4th time to get a resolution....wow. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/10/2025

  Thank you for reaching out and sharing your feedback. We understand how frustrating this experience has been, and we regret the inconvenience it has caused. Our goal is always to provide a smooth and satisfying experience, and were sorry this didnt meet your expectations.
  Your refund has been processed as requested. If theres anything further we can do to assist or make this right, please contact us

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is far below par but there is nothing more to do. I don't have any other option, and the company has failed to deliver. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/24, we placed an order for 25 jeans (after consulting with a phone *** for availability) - we wear sizes that are often not available in store. Nowhere in customer-facing information is there a limitation on the number of garments a customer may purchase. Once we spent about an hour creating a cart with many limited quantity or sale items, we checked out and received an order confirmation. Later that night, ****** canceled the order with no additional information or correction process. We called customer service on 12/22/24 and were met with a somewhat confused customer service ***. ***** telling us she couldn't do anything and WE would have to remake the order, she finally agreed to rebuild it and place the order; however, partway through that call, we were cut off (intentionally or accidentally) and received the phone survey without completing our order. We called back and got another ***resentative who told us the order was too large and that our AMEX was declined as a result. He reluctantly said he could try another payment and we asked him to run the card again and provided him another **** - he said both cards were declined which was not true (**** later confirmed no attempted charges were made and that the card had no restriction). We then called AGAIN yesterday and were told that we had to spend more time on the phone creating an order with the *** and had to split the order into 5 orders and that we also were not guaranteed use of the discount we had for our original order. When I asked for a supervisor after such poor treatment over days, I was told they wouldn't be able to give any better response and that they had to get APPROVAL to even request a call back for me which won't come for 3 - 5 days. I've never had to try so hard to spend money with a retailer - the order is for almost $1,500 and I need pants... usually, people trade money for goods with retailers, but this one seems to be withholding their products from me for unknown reasons.

  

  Business Response

  Date: 12/27/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB,I need your help. I have returned 3 orders of ****** on 1 box including all 3 pages of return slips and 9 returned items. I assumed that their receiver from the warehouse in ******* should NOT check inside of the box.I have shipped all 3 returns in 1 box of package. Heres the tracking number. #: 2805 7276 9111 Heres 3 returns orders info. 220 680 305: $170.24 2 return Items and return/packing slip placed IN the box. But Not refunded. 218 113 846: $522.50 5 return items and return/packing slip placed IN the box. But Not refunded. 220 677 672: $170.24 (2 items) was refunded because I used this shipping label on the shipping box.I already talked to ***** customer call center and they confirmed that ***** received total 9 items returned and 7 items was not refunded yet. However they did not response further or refund.I hope I get refunded my money back immediately. (****** customer service ticket# ******* and ******* attached. )

  

  Business Response

  Date: 12/27/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.
  
  We look forward to resolving your concern.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Seo