Reviews

This profile includes reviews for Fitbit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitbit, Inc.

  199 Fremont St San Francisco, CA 94105-2245

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  Fitbit

  803 - 305 King St W Kitchener, ON N2G 1B9

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  Fit Bit

  2670 Executive Drive Indianapolis, IN 46241

Review Details

• Review fromJohnny w

  Date: 04/21/2024

  3 stars
  well im just another dead fitbit charge 5 owner , which died at 1yr and 5months, was going to contackt fit bit till i googled the problem and found it turns out fitbit already knows about all their dead fitbits out there. So guess it is just pointless to contact them since they have just about turned their back on anyone that has contacted them .

• Review fromDeborah G

  Date: 04/20/2024

  1 star
  I've very interested in sleep tracking. When I purchased my Fitbit Versa 3 a couple years ago, I did so with the knowledge that Fitbit had the best sleep tracking of all smart watches (after extensive research). I raved about the Fitbit sleep tracking to all my friends and family - which resulted in some of them purchasing Fitbit watches. Now Fitbit/Google has taken away most of the sleep tracking statistics I loved; they provide the most awful interface to your sleep tracking without even percentages of how much awake, REM, light and deep sleep you experienced. The old sleep tracking statistics are only available if you purchase a premium subscription. I'm retired on a fixed income, and I refuse to purchase the subscription. Now I'm really angry, and considering purchasing an Apple watch. I think Fitbit/Google made a bad move because I know I'm not the only angry customer.

• Review fromGlenda R

  Date: 04/15/2024

  1 star
  There should be an option for 0 stars because they do not even deserve 1!! Without a doubt contacting Fitbit 2 months after receiving a Versa 4 for Christmas 2023 for issues I was having; this was THE WORST customer service I have ever experienced! I originally called because I was training to run a half marathon with my daughter, so tracking the distance I was running was extremely important. She lives almost an hour away, so we did not run together until the end of February. She uses an Apple watch, and at the end of the run, there was a discrepancy of over a mile.. running side by side! I clearly questioned each run I did and whether or not I ran the amount I was supposed to! This discrepence happened 5 more times until I finally called and then got an email to trouble shoot this and that, starting with setting my stride, (which didn't work.) I said to them numerous times I don't understand what the stride has to do with anything when I am running side by side with someone, 1 mile is 1 mile and 8 miles is 8 miles no matter how fast or slow somebody runs or the time it takes them to get there... however I did do as I was asked. There was about 5-6 weeks of back and forth to now try this and now do that and each time I pleaded for a replacement as it was under warranty. All the while, the half was quickly approaching! During this time, I had trouble with the time incorrectly displaying by ***** minutes and I was no longer getting text or call notifications. I finally filed a complaint with BBB and then my email had a different tune. I finally sent it back (after I already ran the half) and will receive a replacement. I just pray it is a new one as I vehemently requested and not a refurbished one!

• Review fromIan M

  Date: 03/05/2024

  1 star
  Fitbit is using faulty updates on their older products that intentionally cause them to no longer work. A digital planned obseletion if you will to get you to purchase new products. Since a message appears after you deny an update warning you your product won't work as well without the update when it in fact renders it useless, this is a highly deceptive business practice worthy of a class action lawsuit.

• Review fromCheryl M

  Date: 02/23/2024

  1 star
  NO **************** whatsoever. It's just a loop of people on the other end at call centers around the world who give the same dictated response to all questions, no matter the question. Their renewal e-mail was sent to me for renewal of my premium subscription. It was extremely misleading making one believe that you needed to do NOTHING if you didn't want to renew the Premium subscription. Then my credit card was charged for the renewal. When I called **************** to ask for a refund the said there was nothing they could do. Even though they stated that I had a "grace ******* for nonrenewal for another two weeks after my account was charged. When I asked for the phone number for the corporate offices, they said they could not provide that number. When I called the corporate office number listed as the phone number for Fitbit corporate offices, I just get a busy signal. HUGE SCAM.

• Review fromRon G

  Date: 02/09/2024

  1 star
  As of February 9, ****, it has been 1 year and 5 weeks since I have not received the refund that Fitbit stated, commercially, in writing that a refund of $299 would be issued for each defective Ionic Watch, I returned 2 Ionic watches, which Global-intake acknowledged their receipt of the the watches, as noted on the Fitbit return webpage site a refund would be issued within 3 to 6 weeks upon receipt of the defective watches, refer to the return reference numbers 20230XXX01053XXX and 20230XXX01053XXX, digits redacted with an X. I've contacted Global-intake two times, a fitbit affiliated company associated with this consumer fraud, noting that after an 8 month period and, 1 year 5 week, period, after Fitbit received the watches, a refund has not yet, been issued. A case number, 479XXXXX, was provided for the 8 month call. I had been told, by the Global-intake customer support to look for an E-Mail from Fitbit, and or Globalintake, no such E-Mail has been received.To date its been 1 year and 5 weeks following the return with no refund to date. Now I am being told by the representative at Global-intake the refund is under review, since when and where is the correspondence stating a review was required at the time I returned the defective watches, there was no mention of any refund pending a review. Neither was there any written verbiage noting the refund would be pending a review, a review of what!!!. This is Fraud. After contacting the Fitbit ************** Fitbit the person I spoke to stated there was no reiew in process or pending. Fibit has my watches that I bought and paid for in full with insurance and now I have nothing in return This is pure Fraud comitted by FITBIT on the consumer, I will be cancelling my accounts and seeking another Smart Watch complany cancelling Fitbit. Has anyone out there experienced the same, I believe this experiance requires a Class Action Lawsuit against Fitbit, for any customer that has been misled by this fraud.

• Review fromJulie G

  Date: 02/08/2024

  1 star
  I purchased this item in March, 2023. It is now February **** and my Fitbit Charge 5 is totally DEAD. I contacted customer service and was informed that my ********************** "doesnt meet the replacement requirements of our warranty policy since, even though the device was purchased through Amazon, the retailer where the device was purchased is not registered under our list of authorized retailers." Yet, Fitbit was more than willing to accept my $10 a month payment for Fitbit Premium even though the device I associated my premium service with was supposedly not from an "authorized" dealer! SHAME ON them for being so slimy as to produce a product that cost over $100 but didn't even make it one year from the purchase date. The company is garbage and the fact that they won't stand by their products is disgraceful. I will NEVER purchase a Fitbit product again.

• Review fromChelle N

  Date: 02/05/2024

  1 star
  The company claims to have sent me a new Fitbit because my Charge 4 was under warranty. I have never received anything, but they won't listen to me. There is no customer service to speak to, so you have to email, wait, and then email again. They are crooks

• Review fromCassandra N

  Date: 01/31/2024

  1 star
  I purchased the fitbit versa sense and it has died 4 times within the year warranty. They have replaced it twice with no issues but the inconvenience is not great. I would like to be able to trust the product I buy. I am now on the 3rd time replacing it and everything seamed to go fine until it was taking to long. As I had not heard anything I followed up with a phone call, Where I was told something was wrong with my account but no one could tell me what. At this point I requested to speak with a supervisor and was told that there was one available and was placed on hold. After waiting 5 minutes I was then informed they were not available and that they would send me an email. I told them I did not want an email all I wanted was to know what was Wrong on my account so it could be fixed. I hung up and called back and yet again was told something was wrong but they didn`t know what. I again requested to speak with a supervisor and again was told they were not available. I called back 1 more time and this time the agent connected me with a supervisor. I was informed all I had to do was confirm the country I lived in, so I did with him and now my replacement is being processed. I informed the supervisor that all of this took almost 3 hours and was unacceptable. Going forward I will never purchase from fitbit again and it was a horrible costumer service experience of 3 hours of my life I will never get back.

• Review fromCynthia S

  Date: 01/30/2024

  1 star
  We agree, Fitbit customer service is awful. Had Sense 2 two weeks and it froze during auto update. Several online chats and phone calls could not resolve. Had to ****** to get promised email with return instructions. Returned everything, packaged in original box and returned and waited. No communication from Fitbit, however tracking showed watch returned 4 days from when we sent. We continued to wait. Another chat, with our case number and were told replacement coming. We continued to wait. Finally received email that we were going to receive a refurbished watch. Another call to clear that up. 25 days later, we received the watch and accessories, each in a separate package. Time will tell if this Sense 2 will work. No more Fitbits for this family!!