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Business Profile

Consumer Finance Companies

Ava Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used this service for the past year and until recently they have been have major technical issues and refuse to contact customers about concerns. I have used the same banking account with them since signing up and they system has unlinked from my bank, wont allow another form of payment to used and wont call you no matter how many times you request a call. I have to talk to a chat bot and get email responses late at night. No one picks up there phones. Ever. Horrible last week for me.

    Business Response

    Date: 08/06/2024

    We sincerely apologize for the difficulties youve encountered with our service. We value your feedback and are committed to improving your experience. Our customer service team will be in touch very soon to discuss your account and work towards a resolution. Thank you for your patience and understanding.

  • Initial Complaint

    Date:07/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Southwest Credit Systems,LP. they did not provide me with the original contract as i requested

    Business Response

    Date: 07/26/2024

    Thank you for reaching out.
    It appears you have contacted the incorrect company regarding your BBB complaint. This is Ava Finance, a credit-building company. If you require any information or assistance, please email us at ******************* with screenshots. We would be happy to assist you.
    In the meantime, please reach out to the correct company regarding your concern.
    We apologize for any inconvenience this may cause. If you have any further questions, please do not hesitate to contact us.

  • Initial Complaint

    Date:07/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with AVA FINANCE , *** , I do not have a contract with this credit agency , they did not provide me with the original contract as requested

    Business Response

    Date: 07/08/2024

    We apologize for the difficulties you've experienced and sincerely value your feedback. Our customer service team is preparing to reach out to discuss your account and ensure your concerns are addressed promptly. Thank you for your patience; we are committed to providing you with the best possible service.

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am urgently writing to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, which has led to significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to remain confidential.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies associated with AVA FINANCE *** have negatively impacted my financial situation and need immediate correction.Additionally, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, here are my account details:Account Number: **********I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************

    Business Response

    Date: 07/02/2024

     We apologize for the experience you had. We take your views very seriously and would like to communicate with you regarding your account very soon. Our customer service department will contact you very soon. We are committed to providing the best service and will be in touch shortly. 

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly signed up for this account and for the credit card, I was able to cancel my subscription and account for **********************, but they claim they dont do refunds for some reason, I need my money back, but they refused to give me all my money back unfortunately.

    Business Response

    Date: 07/02/2024

     We apologize for the experience you had. We take your views very seriously and would like to communicate with you regarding your account very soon. Our customer service department will contact you very soon. We are committed to providing the best service and will be in touch shortly. 

  • Initial Complaint

    Date:06/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Ava Finance LLC regarding the presence of inaccurate information on my credit report and an unauthorized inquiry, both of which have negatively impacted my credit score.Upon reviewing my credit report from TransUnion, Equifax, and Experian, I discovered several items reported by the Ava Finance LLC that are inaccurate. These inaccuracies do not reflect my financial activities and have unfairly damaged my credit rating. Furthermore, there is an inquiry from Ava Finance LLC on my credit report that I did not authorize. This unauthorized inquiry constitutes a breach of my privacy and has further harmed my credit standing. According to the Fair Credit Reporting Act (FCRA), specifically sections 611 [15 U.S.C. 1681i] and 604 [15 U.S.C. 1681b], consumers have the right to dispute inaccurate information and must provide authorization for inquiries.To resolve these issues, I have contacted the Ava Finance LLC to dispute the inaccuracies and unauthorized inquiry. Despite providing evidence and documentation to support my claims, I have not received a satisfactory resolution. I have also filed a dispute with the credit bureaus, but the inaccurate items remain on my report.I request that TransUnion, Equifax, and Experian immediately correct the inaccurate information on my credit report and remove the unauthorized inquiry. Additionally, I seek a formal written apology and confirmation that corrective actions have been taken to prevent similar issues in the future.Thank you for your prompt attention to this matter. I hope your offices can assist in resolving this issue to restore my credit standing.Sincerely, ***********************

  • Initial Complaint

    Date:06/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have late payments from AVA FINANCE **** on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payment

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the Fair Credit Reporting act ************* account number *************************, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purposes have not received a response yet I feel like in being taken advantage of and being ignored of my disputes. Section 611(a). It is plainly stated that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report it has been over 60 days so they should be deleted promptly.Update the attached late payments as PAID AS AGREED, as it is causing severe depression and I will obtain an FDCPA lawyer to *** for all possible damages this has costs if needed.

  • Initial Complaint

    Date:05/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Ava finance, I do not have a contract with AR RESOURCES **** they did not provide me with the original contract.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad ****** was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share his info Email: HARPERJAMESPLATFORM G MAIL COM

Ava Finance is NOT a BBB Accredited Business.

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