Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Square, Inc. has 8 locations, listed below.

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  Square, Inc.

  1455 Market St., Ste 600 San Francisco, CA 94103-1332

  
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  Square, Inc.

  PO Box 220430 Chantilly, VA 20153

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  Square, Inc.

  3165 E Millrock Dr Ste 160 Salt Lake City, UT 84121-5987

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  Square, Inc.

  2425 19th St S Saint Petersburg, FL 33712-3617

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  Square

  500 enterprise dr ste 500 flower mound, TX 75022

Review Details

• Review fromJesse S

  Date: 04/14/2025

  1 star
  So my biggest customer asked me to get a card reader because she has to send out for checks this would make it easier,I eneded up buying the square card reader,As soon as she paid me over a week ago they have done nothing but play games asking for this and that but I properly gave them all my documents showing I'm a registered business owner. Now they are saying they shut my account down and are holding my hard earned money for 90 days.I have a baby due literally next month and am a small business so this money means alot. I asked them to refund the money to my customer so she could write me a check and they won't. This is literally insane they can do this, Turns out they do this alot. Charged me almost $250 for the transaction and now are holding the ******** it's illegal is insane...I would never recommend anyone using them

• Review fromHaley C

  Date: 04/14/2025

  1 star
  Signed up as my husband has square for his business with no issues. My acct was deactivated before I even ordered my square reader. I missed the email and ordered a square reader. Attempted to take payments at an event and it kept telling me to order hardware. I emailed them on Saturday and was told that all I needed to do was verify information. Called today and was told my deactivation was final and there was nothing they could do and to review the email which is generic and does not give an explanation. I am a cottage bakery that has done 2 events. Square is a joke and I dont know what security measures I didn't meet but I will be finding another company to process credit cards with.

• Review fromBonnie T

  Date: 04/10/2025

  1 star
  Square's onboarding process is a joke! After 3 days on the phone trying to get through to someone who 1) speaks English and 2) can do anything about the problem, our account is still not working. First, the system set up 2 accounts under one email address. **************** (barely spoke English at all) told us that the first account was a "phantom" account, and that they would delete it so we could log in to the correct 2nd account with our email address. So far we have contacted them 3 times, sitting on hold over 3.5 hours each time!!! We were assured 3 times that the phantom first account had been deleted. Today we went to log in to square, and it was still broken. No way to log in to the real account, only the phantom account. We are on the phone again, and were just told to change the email address to a fake email address so that square can release our valid email address to be used to log in to the correct account. Their system now wants us to confirm the new fake email address. How in the world we can confirm a fake email address? I can't imagine having money locked up in the square processing system.... We are NOT ever using square. The fact that they can't even delete a phantom account on their own system scares me... it's a fundamental security issue. I can't even start on the out-sourcing of phone "support", and people who not only can't speak English, but speak as fast as possible which makes it even more impossible to understand them. (I'm sure they live somewhere in a 3rd world country with supervisors standing over them if they don't cut down call time.)Not getting my money caught up in this scam company!!! Goodbye square... and I had such high hopes for this company after being referred to them by a good friend. YIKES!!!!!

• Review fromSandra J

  Date: 04/09/2025

  1 star
  I received a notification from Square that my account was pending deactivation, but the message gave no real explanation. I called customer service immediately and was connected to a representative I could barely understand. After being placed on hold for several minutes, he came back and still couldnt explain what was happening with my account.Frustrated, I asked to speak with a manager. After another long hold, I was transferred to someone named ******** the Merchant Engagement Manager. While she was a native English speaker, she was incredibly rude and dismissive. When I asked her to explain what was happening with my account and how to fix it, she simply told me to read your email. That email only referenced generic terms and still gave zero explanation for the issue. I asked again what I could do to resolve it, and she said the decision is final and my account would be deactivated on May 3rd. No reasoning, no path to resolution, no customer support whatsoever.This is by far the worst customer service Ive dealt with. ********************** has no accountability, no willingness to help, and treats their users like theyre disposable. I wouldnt trust this company with a lemonade stand, let alone business transactions. Look elsewherethis company is a nightmare.

• Review fromMichael L

  Date: 04/09/2025

  1 star
  I contacted Square Up to ask about a charge on my account and they were not able to tell me who the merchant is even though I gave them a POS number. **************** told me they did not know where the company is located and suggested that I file a complaint with my bank. I am not sure they are legitimate but am very sure that they are not customer focused. I certainly will not use any merchant that uses Square UP

• Review fromJill S

  Date: 04/07/2025

  1 star
  Terrible! Stay Away! Holding Funds, Set Up My Auth User as Separate Acct!!

• Review fromChris R

  Date: 04/02/2025

  1 star
  Got my account deactivated after charging a customer $156. Called customer service and they said there is nothing they can do. 100% do not recommend.

• Review fromDebra K

  Date: 04/01/2025

  1 star
  Have tried numerous ways to actually speak to a "live" representative from Square. It is impossible to get answers to any of my questions. This is such a frustrating company to deal with. I'm looking for other alternatives.

• Review fromJayson P

  Date: 03/28/2025

  1 star
  Square deactivated my account with no explanation and is holding all funds for 90 days also with no explanation. 100% do not recommend, pretty sure this is just a scam company with a business license.

• Review fromDanasia H

  Date: 03/26/2025

  1 star
  Deactivated my account for no reason. & I have used them for years with no issues I just woke up one day to it being gone, & they are refusing to give me my money that is on the account! I feel like I have been scammed. They deleted my website , I cant contact any of my clients or see any of their future appointments which is jeopardizing my business because now I cant even show up for my clients because of all of these issues! I will never use square or recommend to anyone! **************** is horrible. & the fact that this has been a on going issue many are experiencing with them speaks volumes! I really feel they are stealing their customers information. They told me I wouldnt get my money back until 180 days but then tried to charge my personal bank account $800 & tried to charge it again a few days later for $700 & ALL WHILE STILL HOLDING 2K THAT I HAD ON THE ACCOUNT! I dont know why! This company is a huge scam! I regret even using them. Have to start my business all the way over from scratch because of stuff they did!