Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Square, Inc. has 8 locations, listed below.

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  Square, Inc.

  1455 Market St., Ste 600 San Francisco, CA 94103-1332

  
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  Square Inc.

  375 W Broadway New York, NY 10012

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  Square Capital LLC

  3800 N Central Ave Ste 46 Phoenix, AZ 85012-1992

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  Square, Inc.

  3165 E Millrock Dr Ste 160 Salt Lake City, UT 84121-5987

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  Square, Inc.

  PO Box 220430 Chantilly, VA 20153

Review Details

• Review fromZachary S

  Date: 05/06/2025

  1 star
  Terrible company, terrible practices and definitely not an A+ company as the pointless fake bbb grade says

• Review fromkarma r

  Date: 05/05/2025

  1 star
  very very disappointed, had a small jewlery buisness, and after suddenly deactivating my account with no notice, they said they would hold my funds for 90 days. when i called them and begged and reasoned( as my funds in my square are what i need to pay my bills this week) they rudely told me nothing could be done and refuse to help me. i need my money

• Review fromVITALII G

  Date: 04/28/2025

  1 star
  never use this service, they're on the scammer's side. This is terrible

• Review fromJustin G

  Date: 04/27/2025

  1 star
  I have tried to use square 2 different times and both times after my first payment from a client I was sent email for further verification. A couple hours later received an email stating they were deactivating my account and they were holding my fund for 90 days. This company is a joke and a scam.

• Review fromMandy M

  Date: 04/24/2025

  1 star
  Absolutely the worst customer service ever! Apparently ********************** bought Weebly and when I tried to log in, weebly made me link to a square account. ********************** then couldnt verify my identity (whatever that means) so they locked me out. I spent over an hour and half with customer service and went through 7 agents just for them to say well we cant do anything. You have to make a new account and a new website. I spent months making that website and now its all gone. Im absolutely livid! I will never ever use square in my life.

• Review fromLarysa S

  Date: 04/20/2025

  1 star
  Very disappointed with my experience using Squares self-checkout kiosk. Before buying, I spoke with their customer support and was told that a barcode scanner could be connected to the kiosk which was the main reason I decided to go with their product at our new store.After purchasing and trying to set everything up, I found out that this feature is actually not supported. When I contacted support again, they just said Sorry, its not possible. No solution, no accountability.This was clearly misleading information that led me to waste time and money. Not acceptable from a company of this size. Be cautious before buying double-check everything they promise you.

• Review fromDominique J

  Date: 04/18/2025

  1 star
  **************** AND COMPANY!!! They are withholding account members funds and deactivating accounts for no reason!

• Review fromTerra B

  Date: 04/18/2025

  1 star
  The experience I had came off to me as a big foreign scam. They accepted a credit card payment, then told me they had to hold the funds for 90 days. I ended up having to a full refund to the customer. Nobody speaks English when u call customer service and I talked to them a lot trying to figure it out. They also have no explanation on why they just shut u down. But they had no problems taking their fees. But couldnt release my funds for 90 days, for a reason they dont even know. And on top of it in order to sign up to it you are giving them all your personal information and bank information.

• Review fromLuis V

  Date: 04/16/2025

  1 star
  Square,the literally stole my money,I had 2 accounts with them I call customer service,3 times because they put my account on hold for no reason,and Put the money that I have on hold,the first to agents told me that I was gonna get my money in 60 days,past 70 days I call them back the other agent told me that he wasnt able to pull up my information,and theres no record of my phone calls or accounts,thats unbelievable,at the end I lost my money.If I could leave no star,I will do it

• Review fromHunter M

  Date: 04/15/2025

  1 star
  I volunteer for a non-profit. I am on the Board of Directors. Another company, the one I work for uses Square and we haven't had any major issues with ******* I recommend Square. Big mistake. I sign up for a Square account for the non-profit. Double check all the information I enter. Happily chugging along.I eventually wonder why everytime I go to start the process to set up taking payments on their website account dashboard.... I get redirected back to the home dashboard?I eventually reach out to Square via chat. Weirdly, it says phone support is disabled? The individual over chat states that my account is deactivated. They could not give any explanation as to why except terms of service 12 & 13 (which basically states they can deactivate an account for any reason at any time)I was frustrated and opened an account ticket. I found their online support phone number.... They do have a phone support, why would they say it's unavailable?I would either get your account is deactivated and that's final or let me reach out and escalate this to account ********************. However, I still can't tell you why we deactivated your account. Also just so you know account ******************** is email only. Fast forward, Just got an email from account ******************** stating account deactivation is final with no explanation.... I will be advocating the company I work for to drop Square. You have wasted time out of my life that I will never get back. I would have been happy to go through a verification process and extensive one. I deserved feedback, but didn't get any.