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Business Profile

Crowdfunding

Indiegogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crowdfunding.

Complaints

This profile includes complaints for Indiegogo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Indiegogo has 2 locations, listed below.

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    • Indiegogo

      965 Mission St San Francisco, CA 94103-2921

    • Indiegogo

      2191 S El Camino Real Ste B San Mateo, CA 94403-1831

    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invested on Indiegogo with a company called Fuze Card. The company never filled their obligation to provide a product for a successfully funded project. **** has ignored all contact for many months. Its last update was over a year ago. Ive been trying to get Indiegogo to uphold their policy yet they are also ignoring all support requests via email and social media. Indiegogos TOS specifically states the following. Indiegogos Terms of Service:Project creators are obliged to fulfil all rewards of their successful fundraising campaigns or refund all backers whose rewards they do not or cannot fulfil.******************************************************************************************

    • Initial Complaint

      Date:07/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invoke my rights under Indiegogos Terms of Use:Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.This is my formal request for a full refund of my pledge amount. I do not wish to wait any longer for delivery or updates on my product.I demand a full refund for my pledge amount as soon as possible.Contribution ID: 969 and **** Contribution Date: December 17, 2020 and Jan 9, 2021 Attempts were made to resolve this issue with the campaign and Indiegogo. According to Indiegogo this campaign has been in review and suspended for well over a year and nothing has been resolved. No shipment and no refunds which is why I'm filing a complaint now

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a project on indiegogos website defrauded me out of ****** dollars. they refuse to refund the money.

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i got robbed $800 by Indiegogo and their associates ****************

    • Initial Complaint

      Date:05/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $859 on November 26, 2022 for a promised Wowcat E-bike. Indiegogo evidently did not initially vette or subsequently investigate this campaigner, who has now managed to put off delivery after collecting and absconding with all proceeds. Indiegogo has refused to answer questions about it supposed protection plan and investigation team, not just ignoring any queries from me or others.

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Indiegogo presented a client whom offered a product (Rocket Bike). Several emails sent every few months shows the company is a scam. This information was forwarded to IndieGoGo by many backers of the campaign. Now the campaign has been closed and per IndieGoGo policy if the campaign items are not fulfilled a full refund is due. The company Rocket Bike out of *******, *************** and Indiegogo (***) have committed wire fraud and Indiegogo is complicit in the transaction as it offers no assistant to refund the $2.3M dollars forwarded by Indiegogo to Rocket Bike. Also note the campaigned was dragged on from 2020 and finally closed May 2023, thus the policy stated by IndieGoGo is inacted based off the May 2023 close date (completion of fraud).I believe this falls under the less then 12-month BBB requirements. Thank you

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Submitted on 5/10/23 -Complaint Narrative: **** stated that he is a member of the online crowdfunding website, Indiegogo. On May 13th, 2021, **** made a purchase through Indiegogo for a tent from a company called Crua Outdoors for $2,349. The estimated delivery for the tent was September 2021. **** was then informed by **** Outdoors that he would not be receiving his tent and that they had returned his money to Indiegogo for a refund. Indiegogo has told Crua Outdoors that **** has been refunded when **** has never received the funds back into his account. **** stated that he has contacted his bank and there are some "codes" showing up on his account, but they are not related to his Mastercard. **** has contacted Crua Outdoors numerous times to try and resolve the issue. Crua Outdoors has ceased contact with **** and claimed that **** had threatened them when he stated that he would like a refund, or he would be reporting the situation to the proper authorities.Sincerely,Consumer ****************************** of ********* Engagement *****************************

    • Initial Complaint

      Date:05/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 Ring Conn for my wife and myself. Sent multiple emails to the campaigner and no response.Contacted Indiegogo and they told me they are not responsible for any campaign or contribution. They literally stole my money and never received the ring.Just pure scam. Now you have my email and phone number. Contact me when youre ready to ship the second ring. Its been over six months.

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unaware that this company was BBB accredited

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contributed to ******************** bike crowdfunding on 10/21/2020, with a delivery date in December 2020/January 2021. Since, they have resigned the product, not given sufficient updates to backers, and refuse to give refunds. This bike was purchased during the pandemic. I no longer want this bike. They have grossly misrepresented the product and the timeline. The product was supposed to ship two years ago, and now the status states production isn't even complete. In the April 2022 update is stated production was complete. Now it states production is just starting. They are lying, they aren't delivering a product, and they are refusing to refund.IndieGoGo has yet to respond to my complaints about ******************** and honor their own code of ethics and Terms of Service:Project creators must fulfill all rewards of their successful fundraising campaigns or refund all backers whose rewards they do not or cannot fulfillThis is my formal request for a full refund of the pledged amount. I do not want to wait any longer for delivery or updates for my product. I therefore request a full refund of my amount. I reiterate, refund is the long overdue.

    Indiegogo is NOT a BBB Accredited Business.

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