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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not sure if I can sue you or not, but I am sure going to find out. While I understand these power outages, there has to be a better way. Thanks to you, I cannot leave for my 10am flight out of **********. You turned my power off in the middle of my clothes washing, my child stove went off while preparing my childs lunch for summer camp. It is 10:10pm and I cannot pack for my trip! This is totally ridiculous and I do feel you should be responsible for the fees I will have to pay to change this flight. I will definitely be contacting an attorney and if any of my food in my freezer or refrigerator is spoiled due to this I will video it. It has been over 3hrs! What type of fire is going to happen in the middle of the night when it has cooled down.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against PG&E (Ref: P000400720) for delaying the panel upgrade and smart meter relocation at my new home. We submitted the request almost a month ago and moved in 2 weeks ago, but still lack sufficient power. We cannot use the stove, air conditioning, or dryer, and have not been able to do laundry.PG&E scheduled a crew for Monday, June 9, but no one showed up. As of June 10, the work remains unscheduled. Weve followed up multiple times with PG&E and there has been no resolution.This delay has caused significant hardship, impacting our ability to live safely and comfortably in the home. We are seeking immediate escalation and completion of the service upgrade and panel reconnection.

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E driver backed into a tree and snapped off a few branches. The branches fell into the street. In an effort to hide them he threw the branches in some bushes. This is completely unacceptable. Show some accountability and clean up your mess.

    • Initial Complaint

      Date:05/31/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Statement date 5/22/2025 for business name: *************** It shows my previous unpaid balance 0.00 current electric charges ******* Then there is charge that I am disputing in ********* it is listed as electric adjustment on page one of the statement. Then my total shows ********* which makes no sense at all even if you add both of the above numbers it does not add up to *********.On page 4 it shows transfer adjustment from another account that does not belong to me in the amount of *********.I did not agree to any adjustment, or transfer from another especially one that does not belong to me or this company.I am being overcharged by ******** and I wont this reversed right away and I don't want my power shut off.

    • Initial Complaint

      Date:05/22/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shady billing practices My electric meter was swapped out in February and I have since received 4 months of "adjusted" bills AFTER the meter was replaced. Why is my bill being adjusted AFTER the new meter was put in. The adjustment should have been BEFORE, when the faulty meter was placed

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a PG&E customer for approximately 3 years. Due to unexpected financial hardship I entered into a payment arrangement with PG&E to pay a certain amount of my past due bill along with my current bill. The last bill I received dated 4/22/2025 indicated that I needed to pay the current charges of $43.59 and the payment arrangement charges of $68.87 by May 13, 2025. This totaled $112.46.On May 13 I paid $200 on my bill. This was almost $100 more than the bill amount that was indicated for me to pay by 5/13/2025 and should have kept my payment arrangement in place without service disruption. Instead, I mailed a "48 Hour Shut-off Notice" which I received two days ago (5/18/2025) and my service was shut off yesterday 5/20/2025. I was further told that in order to have my electric service restored I would now need to pay the full past due balance of $2422.13 because power would be restored. When I spoke to a PG&E Manager named "***" on the phone this morning he betrated me for not being able to pay the total amount in order to have my service restored and told me it's not PG&E problem that they sent me a bill indicating that I only needed to pay $112.46 by May 13th, but then their system "canceled the payment arrangement the next day after the bill was sent."I am requesting the immediate restoration of my electric service, which is critical for the health, safety and well-being of myself and my 8yr. old child, and the reinstatement of my payment arrangement to continue paying down my past due balance along with my current charges.

    • Initial Complaint

      Date:05/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer of ********************. ******************** supplies electricity to my home as a paid service. I am always on time with payment and always hold up my end of the deal. My neighborhood has experienced ***** in the last year alone. These blackouts can sometimes last over a day long. They have become a major inconvenience and quite frankly isnt the service that I pay for. We have had parties come to halt in pitch darkness and a lot of food go bad in the fridge and freezer. I believe that this amount of blackouts in unacceptable. Please help fix this. Pg&e has a difficult complaint process and I know all of my neighbors are beyond fed up with this. Any help would be so appreciated. Thank you.

    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Pacific Gas and Electric regarding a derogatory account reporting a charge-off of $535.00 under account ending in 4258. This account appears on my credit report without any accompanying documentation, contractual agreement, or legally sufficient validation under 15 U.S. Code 1692g. Furthermore, it appears PG&E has failed to maintain reasonable procedures to assure maximum possible accuracy as required by 15 U.S. Code 1681e(b). Given the increasing number of consumer data breaches affecting utility companies and financial institutions, I have reason to believe this entry is a result of a data breach or misattribution of identity. Pacific Gas and Electric has done nothing to investigate or rectify this issue after being notified, and their negligence has caused serious financial damage to my creditworthiness. Their response, or lack thereof, has been wholly insufficient, and I demand the complete removal of this account from my credit profile immediately.

    • Initial Complaint

      Date:05/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Excessive and Unexplained Delivery Charges PG&E Account ************ To Whom It May Concern,We are writing to formally raise a concern regarding the unusually high electricity delivery charges on our PG&E account (Account Number: ************, located at *************************************).Despite multiple attempts, we have not received a clear or satisfactory explanation from PG&E regarding the basis for these charges. The delivery fees for our account consistently range between 3.01 to 3.18 times the actual electric charges, which appears ************ better understand this issue, we compared our bills with those of immediate family members in other locations:*******, ** (Account: *************: Delivery charges are 2.85 times the electric charges.*******************, ** (Account: *************: Delivery charges are 2.09 times the electric ********** contrast, our unitwhich has solar installed (which costs us about 17,000$) is being charged even higher delivery rates than non-solar homes, which seems contradictory and counterintuitive.Our specific concerns are:PG&E has not provided a clear or detailed justification for the high delivery charges on our ********** is unclear why our delivery charges are significantly higher than comparable accounts, especially given that our home includes a solar energy system, which we expected would lower delivery-related costs.We request:A detailed breakdown and explanation of how delivery charges are calculated for our specific account.Clarification on why solar-equipped homes such as ours are being charged more than non-solar homes.A review and adjustment if any overcharges are found.We are hopeful this issue can be resolved quickly and transparently.

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive waited over 10 months for my ev rebate application to get approved and they have done everything in their power to deny me whats rightfully mine and now after they finally approved it they sent it to the wrong address and are now saying itll be another 5-6 weeks before reissuing and after that Ill have to wait for it to be mailed. I am not waiting any longer. Legal Basis California Public Utilities **** 451, 453 & 2106 obligate PG&E to render just, reasonable service and make customers whole for any resulting damages.The 30-day mailing commitment published in PG&Es tariff-authorized program created a clear contractual and statutory duty that PG&E has breached.Ongoing non-payment constitutes an unfair business practice under Cal. **** & Prof. **** ***** and exposes PG&E to civil penalties and injunctive relief.I hereby demand immediate remittance of $4,000 payable to the undersignedwithin ten (10) calendar days of your receipt of this letter.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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