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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with I.C. ************ I do not have a contract with Pacific Gas & Electric Company, they did not provide me original contract as I requested.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The below is the text of the e-mail received yesterday from PG&E. Basically they are adding to the bill a charge, for the privilege of paying the bill. There is no any way to pay the bill that does not carry a charge. Imagine if you went to buy something to a store and had to pay extra $1.5 for the privilege of paying. Well you'd quickly stop going to that shop. However, this is utility, and there is no other way to get electricity, just the opposite we are prohibited from going off their grid. Please Note: Effective 5/19/2025, transaction fees for using a bank account, credit or debit card will change: For residential customers using a bank account, consumer/personal credit card or any debit card: $1.50. For business customers using a bank account, consumer/personal credit card or any debit card: $6.95. If you use a commercial credit card, the surcharge will be 1.95% of the payment amount.

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, ********* reached out to me for a Debt of $102.61 Account Number ***************** Account Number ************. I discussed PGE (call recording that I can share if needed), & explained that the debt is for $102.61 for ************************************************, There was an accident at the apartment on 12/5/2024 & I was moved into a hotel accommodation from then till 12/31 & then into a temporary apartment with address ***************************************************. I am attaching supporting documents (Hotel Bills from 12/5 12/31) & My lease agreement for temporary apartment )from 31st Dec 2024. The resources were used by Landlord & not me, however it got accumulated on my name, as the stop services was done on 01/22/2025. I have written to landlord requesting paying for the damages, however they havent responded yet. I have explained this to *** & still they referred me to ********************** *********. I disputed the debt to CBE & shared supporting documents however they have ignored my request & sent me the letter (attached.)The Landlord(Nantucket Apartments, *****************************************), Phone Number **************) is accountable for paying the Debt owed to PGE, as they have been using all the resources.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being charged a distribution fee for our electric usage each month. It is twice as much as our usage. For example if we only use $100 worth of power or distrubution charge is $200 totalling our bill to $300. All our neighbors do not get charged this and we have called multiple times with pg&es response is it is a 3rd party charging us but if we used them directly then it would cost more. We are just trying to figure out why we are paying twice as much for distribution and why no one else around us is having this issue. We are a new build but we are a 1200sqft ADU unit who is never home and dont leave anything running besides our refrigerator. Everything else is our home is gas. Please note that the distribution charge changes every month but is twice as much as the electricity bill.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** unlawfully told me they'd reported me to a third party for collections while also telling me I had to pay them AND ***************. I told the *** agent I was not paying both parties. They then, went ahead and put my bill (making 100) payments directly to *** in collections with ***************. The third-party claims *** says they will not accept my collection offer (which I should not be in). I want to pay *** exactly what they deserve which is $650.00.I want PGE to not illegally charge me money!!!

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in February 2025, I changed my automatic payment form from one credit card to another. It turns out for *** that you have to delete the entire automatic payment schedule and create a new one for the payment form to update in their system DESPITE the option to simply change the payment form and saving. This sets all customers up to have late payments and is misguiding!

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint regarding service received from PG&E department supervisor Dear *********** am writing to submit a formal complaint regarding the service I received from the PG&E department supervisor, ******. I found his conduct to be extremely rude and unhelpful during our recent interaction.I had contacted PG&E to address an issue with my invoice being sent to the wrong address on file. Despite explaining the situation to ******, he did not follow the guidelines, policies, or regulations in place. Instead, he was dismissive and uncooperative.I was informed that my mail had been sent to an incorrect address, which resulted in me not receiving a bill. When I reached out to PG&E to rectify the situation, I was shocked to learn that I had been removed from a program that had previously wiped my debt clean. I requested ****** to reinstate me in the program as it had only been three days since the error occurred and I had not received any notification from PG&E. However, ****** refused to assist me and stated that he would not reinstate me in the program.I believe that ******** actions were biased and unprofessional. It seemed like he had a personal issue with me and was not willing to provide the necessary assistance as per protocol. This situation needs to be resolved promptly and I request that the appropriate measures be taken to address this issue.I trust that the necessary actions will be taken to investigate this matter and ensure that such incidents do not occur in the future. I look forward to a prompt resolution and would appreciate your attention to this matter.Thank you for your understanding and cooperation.Sincerely, **** ****

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a care discount due to low fixed income. I am using solar energy. Instead of giving me my discount or listing it as n/a PG&E is charging me for the care plan. They refuse to credit me for what I payed and they are continuing to charge me for having the care program. Im not the only one to be unjustly charged.

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to make a contract payment for several days for an electrical panel upgrade. The online payment system has been giving me an error, and when I call in, I just get directed to the same payment system. I've left two voicemails about this but am not optimistic I'll hear back.I would greatly appreciate if a senior manager could contact me directly via email to resolve this.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was an issue with a licensed contractor performing work for me at my home. The contractor hit a gas line, and PG&E had to repair due the licensed contractor's negligence. When the PG&E inspector arrived, the contractor who had previously presented valid license for which he was doing work under instead refused to share that license with ********************, claiming that it was his brother's license. ******************** sent a bill for the damages to me as the homeowner, claiming that the contractor was unlicensed, even though he was licensed and refused to share that information with the PG&E ************ chief complaint to the BBB is that PG&E sent a collections notice with contact information to resolve the dispute, however the contact information provided was an emergency line that could not be used to contact the representative. As a result, I sent them a response via mail on 2/11/2025. PG&E has never responded, and instead sent the claim to a collections agency. No one from PG&E has contacted me directly, and all I wish is to attempt to resolve the matter directly with PG&E rather than be sent to a collections agency with zero response to my letter. It is unfair that PG&E has taken this action of sending this claim to collections without A) providing valid contact information and B) acknowledging my written response.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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