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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple, random power outages are affecting my family and business. In the past week, we've had 3 power outages lasting longer than 3 hours each. These outages are not planned, but continue to happen at random yet out rates our consistently going up.This is unacceptable.

    • Initial Complaint

      Date:08/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged the usage rate ($0.39468/kWh) for power sent back to the grid between 7/6/22 through 7/26/22. That usage is approximately 361.kWh. Generated by a recently installed solar array. For a total of approximately $142. Upon calling PG&E customer service and explaining to ******? Her explanation was because the permission to operate had not been processed, they would charge me for power I didnt use, that was sent to the grid.

    • Initial Complaint

      Date:08/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E continues to ***** customers and in my opinion has no regard for working families and the high rates they impose on hard working Americans

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a home, ********************************************************************************** on April 19, 2022. I called PG&E to switch the account into our name & send ** the bill. I was told that since we are not on the current account, they cannot provide us with any information or switch the account. They refused to provide any information as to what we need to do to have the service changed over to us.Any help from you will be greatly appreciated.***********************.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ***************, rural Napa County and we NEED your intervention with PG&E. We have had 37 power outages since January 1, 2022. Planned and unplanned. Today Saturday August 13th we had 2 outages. There is another planned outage scheduled for August 19th all day. The temperature for August 19th is predicted to be 100 degrees, most likely hotter. On Thursday August 11th when the PG&E webinar to discuss the excessive outages was scheduled.....the power went off. We can't cook, use our vacuums, wash our cloths, enjoy the weekend and watch a movie without the power going out. I am having anxiety attacks wondering when the next one will occur out of the blue. We have to have gasoline always on hand, a generator, power cords snaking throughout your house and these things cost money. Money is already tight for many of us. I just paid my fire insurance and it basically covers nothing for $3,000 a year. We need a power grid installed somewhere in ***************, like they have in *********, so when the wind blows or a squirrel is on the wire we have reliable power. The comeback that "you live in a tier 2 fire zone" so grin and bear it is not a acceptable comeback to where we live. For years PG&E have mismanaged their responsibility to give their paying customers reliable power. Instead executives were given exorbitant million dollar bonuses with money that should have gone to infrastructure maintenance and building a progressive power grid. I am 56 years old, I remember my Dad saying the power lines will soon be underground when I was 17yo. Instead we are basically worse off than a 3rd World Country. 736 people without power 2x in a day, today, is UNACCEPTABLE whether we live in a fire zone or not. Requesting a response and your intervention for the residents of ***************,*********************** ********************************************************************** ************

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On tv & online public **************************** said to get a lower bill run things like your air conditioner after 9 pm but I called *********** said it didn't matter when or what time I run my air conditioner since I wasn't enroll in the energy saver tier program which wasn't mentioned in there Commercial on tv or online & that my bill was so high due to inflation I'm on a fixed income I can't afford to pay high electricity ************ do this every summer last time I talked to them my bill was high due to how much electricity my neighbors where using & the people in my neighborhood

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am asking for assistance from your office to help us convey our complaint to PG&E with regards to our bill starting 3 months ago. We have been paying a very high electricity bill as follows: 6/16/22 $602.95 - 7/29/22 $681.11 - 8/17/22 $613.81. These were a very high increase of bill compared to the previous months as follows: 2/28/22 $161.00 - 3/11/22 $177.00 - 5/2/22 $233.90 5/18/22 $200.00 I understand that we started to use our A/C unit starting the month of June but yet the amount of increase is not justifiable specially that we already did possible actions PG&E advised to help lower electricity consumption for the following months.I have been asking our neighbors with the same kind of house and same A/C unit being used inside our community, ************************************************* but all of them were surprised when told about the amount we have been paying to PG&E.With these being said, I appeal to your office to please help us solve this problem with PG&E for this really hit our family very bad financially and I do not know where to find cash to pay this amount if it continues to be this high next month.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From 12/14/21 to 1/13/22, our home was without any heat. Our billing period according to the statement was 12/17/21 to 1/17/22 was $80.53 for electric and $82.69 for gas. The gas is incorrect and both emails to our landlord and a **** for repair was faxed to ************ and ************. I have followed up on several occasions about the false billing showing we had no heat during some of our coldest months. Our electric **** was double the amount because we use electric blankets to stay warm. At this time, the matter is unresolved despite multiple calls to PGE. First we were told to wait for a review, so I called back. Then I was told, they had 45 days. So I waited and called back, then I was told it is 95 days. So I called back, then they stated it was 95 days from when they opened the case to review it. At this point in time, it seems it will never be resolved. Now I see that we are being over charged for electricity when no one was home, far above the peak/off peak rates, unless PGE believes the dog can work light switches. You can see our pattern for years with PGE and we have never had these outliers such as 7/16/22 to 7/19/22. No one was home until late evening and I can assure you, one person in the home did not use this much electricity. I have declined paying for the gas 12/14-1/13, waiting for the matter to be resolved and they are aware of this. I will not be paying the majority of the July 2022 **** because of these outliers that are their errors or faulty equipment. They need to address the concerns I have called about more than 5 times in the last year.

    • Initial Complaint

      Date:07/20/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      turns out my gas meter has been broken for a year PG&E has been estimating my **** using the prior years usage instead of fixing the meter but this would be inaccurate because I had people living with me then PG&E says they have no way of knowing what my usage was because the meter was broken It has only been me in this house I work 60 to 70 hours a week barely ever home So I believe I being way overcharged and they said nothing they can do

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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