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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 311 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my previous house (Address: ***************************************************************************************************) on August 2023, and I contacted PG&E to stop and cancel my utilities account at that time, but the account is still active and billing and charging me every month now.I contacted PG&E 3,4 times after that because I kept receiving bills, every time they told me the cancellation was being processed, but I don't know why it takes 6 months to stop and cancel an account and it is still not done yet.

    • Initial Complaint

      Date:02/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We own a home in ********* **. We also have solar panels to help offset the cost of the never ending price gouging from PGE. We cannot afford to buy groceries because our PGE bill is so high and there is no one to stop this company from ripping off the consumer. My family has never ever had food insecurity issues. In the last year and a half we have had to cut back on healthy food for my family just to pay the Insatiable money grabbing PGE. It has to stop.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially contacted PGE after receiving a bill for services at *******************************************************************. I am a previous owner of this property and had a tenant for a short while before selling the house in July 2014. There is an old Landlord Agreement regarding this property in PGE records; I assume when the last owner/tenant moved out, PGE defaulted to this agreement even though I have not been associated with this property for nearly 10 years and have legally changed my name since that time. I called PGE and explained this and was sent to a long wait hold for the business department - i had to keep calling back and eventually got through in December. I have never been a landlord outside of that one period in 2014. I have a small psychotherapy practice and a family in Washington, I live paycheck to paycheck and I can barely pay my own electric bill, let alone this bill that was activated without my consent or knowledge. It is a horrible business model to engage in a contract that is no longer valid, outdated and I would like to remedy this asap. I have spent hours on hold for this and when I initially complained of this issue, no one at PGE shut off service to 2626 Minna - they simply referred me to the business department where I sat on hold until I had to go back to work time and time again. When I eventually submitted a letter to provide them written knowledge, I was sent the attached denial letter from *********************** in the Billing ********************** Thanks for any help you can provide.

    • Initial Complaint

      Date:02/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To address a billing discrepancy regarding the True Up Bill of $582.97 for the billing period 05/04/2022 - 04/25/2023, issued on 08/11/2023. As per Resolution G-3372 Rule 17.2, residential customers' exposure to undercharges from PG&E's failure to deliver a bill is limited to three months. Given the bill's timing, exceeding three months from usage, I should not be billed.I opened a dispute of charges with PG&E. Case #********** was opened in August 2023, regarding a billing dispute citing Rule 17.2. Despite multiple follow-**** including on 11/30/23, 1/10/24, and most recently on 1/30/24, I have been informed that my case is still under review. I escalated the matter to a PG&E ******** Service Supervisor my last follow up (1/10/24) and was assured resolution by 2/6/24, yet my case remains unresolved.I request a review of my case PG&E account ************** for August 2023 billing in line with Rule 17.2 and adjustment of the billing accordingly.

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lost power on 2/4/2024 at 3:30pm. We don't live in a rural area, but are squarely located in the suburbs of ************. It has been over 48 hours and PG&E doesn't expect to have our power restored until 2/7/2024 at 11:00pm, with no guarantee that the power will be restored. It is absolutely unacceptable that there would be a power outage for over 72 hours in an urban area. This is not the last time an incident like this would occur. It's quite clear that PG&E today is a combination of nothing but greed and incompetence. This company needs to be liquidated with it's operations subsumed by the state.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I overpaid my PG&E account by a few hundred dollars and the company is refusing to refund my money until the next billing cycle or 2-3 weeks from now..

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 4th around 3:58 pm, my power went out at ************************************************************************. For several hours, I've attempted to get in touch with several PG&E representatives/supervisors in regards to the updates on the power outage. Previously, when I've experienced these outages, PG&E was communicating with me in the past. For whatever reason this time around, they've bared given out little-to-no details into the exact reason why the power was out. This resulted in my power being out for 27 hours (1 day) from 3:58 pm to 7:16 pm on February 5th, the next day. PG&E knew this outage was going to last long, and failed to communicate with me and numerous customers who were affected during the storm.

    • Initial Complaint

      Date:02/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The annual bill is inaccurate 2. I have contacted PG&E several times via email and phone; never a reply 3. PG&E refuses to reply to my inquiry regarding the annual bill 4. PG&E is threatening to cut off power, without ever replying to my inquiry

    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These price hikes are nothing short of criminal. I cannot believe they think this is moral, ethical, or anything but price gouging. 30%+ is beyond anything that should be considered normal. $100 a month more is not financially doable!

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      , I telephone Pacific Gas and Electric CO, my energy provided. They informed me, since I signed on with SFE Energy **********, my pge bill has been from, between $40 to $90. Higher than it was prior to signing contract, Sept/2023. It was a door to door salesman situation and I deeply regret it. His tactics were extremely deceptive and I believed him. I have called SFE over ten times, they only have recording. I want to disconnect service immediately. I am a disabled senior citizen, living on a limited income. I hope you can assist me, with disconnecting this service immediately. This month my pge bill was; $452.18. I am unable to pay this amount. Thank you for any assistance you can provide, Sincerely, *************************

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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