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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weve had solar for several years. Then we had a fire that involved our electrical box (nothing to do with the solar) but all power to the house was shut down for 4 months while repairs were made. Upon receiving the final from the county to move back in PG&E says were good to go but were considered a new start up with solar and now we have to wait in line bc of that dead line the state offered for the solar incentive. My problem isits been a year! While our bill is a$1000 a month or more, we have solar but just waiting!

      Customer Answer

      Date: 03/12/2024

      We believe PG&E is resolving our issue. We have talked with them and have voice messages.  
      We would like to thank you for your time and energy in helping us. 
      Thanks, *****

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been waiting 4 months for PG&E to connect the electrical line to our house. We had to remodel our old home, and the contractor finished in late October. We filed extensive paperwork to have the power reconnected on Oct 23, including a payment of $5,512 to PG&E. In Nov/Dec/January, they claimed they were short on work crews and we were io a waiting list. In February, they scheduled a service date twice, and then canceled both, each one on the day before. We are living in a small 1-bedroom apartment nearby, and the delay has cost us extra thousands of dollars. Three weeks ago, our apartment developed mold, and the landlord cleaned the wall with bleach, but she says she cannot replace the drywall until we move out. I am in my 70s, and my husband is in his 80s, and we are developing health issues. All we need from PG&E is that they run the power cables from the street to our house. Less than an hour's work. We have called repeatedly - daily recently. They rarely answer. We have emailed supervisors, and filed a CPUC complaint. Any help would be appreciated. ***********************************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We sold our home in ********** on Dec 8, 2023 (date of close of escrow). We requested PGE to close our electricity account (we moved out of state) effective Dec 9, 2023. The new owners requested power to be put in their names. I have continued to receive a bill for electricity each month and each month I call to get it resolved. Now, March 4, 2024, 3 months later, I am receiving notice that my account is PAST DUE. Every month I call and they tell me the same thing, they will put the request through. In February 2023 I was told they would put a RUSH on it. Today, March 4, 2024 I was told, yes, my account is marked CRITICAL so the billing department will rush to close my account. The representative said she will put it through again (!). When I commented that I am concerned about our credit getting a hit she said she understood and that was a valid concern. She suggested I consider just paying the past 3 months (and continue until this is resolved) and then wait for a refund. The current balance is over $400. Why should I have to pay for utilities at a home I don't own. I'm not even in the same state. We are buying a new house in 3 months (it is being build) and a credit hit will cost us regarding the interest rate we are offered.

    • Initial Complaint

      Date:02/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early in the month of February we had a big storm and our power was knocked out. Much like other people, we notified PGE and had no expected timeframe for a resolution. 24 hours after the power was out, we finally got an update from PGE that power would be restored in 5 days. I had to purchase extra blankets to keep our daughter warm through the night since we were also without heat. That is unacceptable when living in an urban center. Due to the extended outage I also purchased a generator and electrical cords to power our refrigerator. When I submitted a claim for the cost of the items purchased, the claim was denied and I have received no replys to my emails. The documentation they cited in there denial letter states that pge has an obligation to compensate for reasonable damages if pge fails to do something that should have been done. Power should have been restored in a reasonable timeframe and the updates should reflect accurate information. Pge did not provide accurate updates resulting in actions from me the customer, which is why Im looking for the compensation I requested. I requested a total of 1500$ for generator, electrical cords and spoiled food.

    • Initial Complaint

      Date:02/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reported to collections. I closed my acct with PGE upon move out in August 2023. I paid my balance and my account reflected closed. I did not receive any emails, calls, mail or communication of any kind informing me I still had a balance of $87. I was sent to collections with no contact. I paid this bill immediately upon being aware. Please remove from my credit reports.

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my previous house (Address: ***************************************************************************************************) on August 2023, and I contacted PG&E to stop and cancel my utilities account at that time, but the account is still active and billing and charging me every month now.I contacted PG&E 3,4 times after that because I kept receiving bills, every time they told me the cancellation was being processed, but I don't know why it takes 6 months to stop and cancel an account and it is still not done yet.

    • Initial Complaint

      Date:02/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We own a home in ********* **. We also have solar panels to help offset the cost of the never ending price gouging from PGE. We cannot afford to buy groceries because our PGE bill is so high and there is no one to stop this company from ripping off the consumer. My family has never ever had food insecurity issues. In the last year and a half we have had to cut back on healthy food for my family just to pay the Insatiable money grabbing PGE. It has to stop.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially contacted PGE after receiving a bill for services at *******************************************************************. I am a previous owner of this property and had a tenant for a short while before selling the house in July 2014. There is an old Landlord Agreement regarding this property in PGE records; I assume when the last owner/tenant moved out, PGE defaulted to this agreement even though I have not been associated with this property for nearly 10 years and have legally changed my name since that time. I called PGE and explained this and was sent to a long wait hold for the business department - i had to keep calling back and eventually got through in December. I have never been a landlord outside of that one period in 2014. I have a small psychotherapy practice and a family in Washington, I live paycheck to paycheck and I can barely pay my own electric bill, let alone this bill that was activated without my consent or knowledge. It is a horrible business model to engage in a contract that is no longer valid, outdated and I would like to remedy this asap. I have spent hours on hold for this and when I initially complained of this issue, no one at PGE shut off service to 2626 Minna - they simply referred me to the business department where I sat on hold until I had to go back to work time and time again. When I eventually submitted a letter to provide them written knowledge, I was sent the attached denial letter from *********************** in the Billing ********************** Thanks for any help you can provide.

    • Initial Complaint

      Date:02/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To address a billing discrepancy regarding the True Up Bill of $582.97 for the billing period 05/04/2022 - 04/25/2023, issued on 08/11/2023. As per Resolution G-3372 Rule 17.2, residential customers' exposure to undercharges from PG&E's failure to deliver a bill is limited to three months. Given the bill's timing, exceeding three months from usage, I should not be billed.I opened a dispute of charges with PG&E. Case #********** was opened in August 2023, regarding a billing dispute citing Rule 17.2. Despite multiple follow-**** including on 11/30/23, 1/10/24, and most recently on 1/30/24, I have been informed that my case is still under review. I escalated the matter to a PG&E ******** Service Supervisor my last follow up (1/10/24) and was assured resolution by 2/6/24, yet my case remains unresolved.I request a review of my case PG&E account ************** for August 2023 billing in line with Rule 17.2 and adjustment of the billing accordingly.

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lost power on 2/4/2024 at 3:30pm. We don't live in a rural area, but are squarely located in the suburbs of ************. It has been over 48 hours and PG&E doesn't expect to have our power restored until 2/7/2024 at 11:00pm, with no guarantee that the power will be restored. It is absolutely unacceptable that there would be a power outage for over 72 hours in an urban area. This is not the last time an incident like this would occur. It's quite clear that PG&E today is a combination of nothing but greed and incompetence. This company needs to be liquidated with it's operations subsumed by the state.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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