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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently facing a PGE bill of $282.45 as of 11/1/2022. My account is set to autopay. PGE is reporting that the last payment from 9/20/2022 at $146.95. It then lists the payment as returned with no explanation provided. The statement from the listed billing account shows a payment returned on 9/20/2022 with no explanation given. My checking account with the autowithdraw on lists a refund dated 9/22/2022 for $29.00. I did not receive any notification from PGE regarding the payment. It then lists a bill for 9/29/2022 for $136.74 with payment at $0.00 for 10/20/2022 and the bill for 10/28/2022 for -$1.24. The payment history I've downloaded lists my last payment as $146.95 on 9/20/2022 as received at the heading and then the amount due as $282.45. No one has attempted to contact me regarding this and no one has attempted to contact me with regards to my account either by email or by mail. I clicked on an email from PGE to view my bill and was shocked at the amount due. This is unacceptable for a business to operate in this manner and I would like to be contacted by someone who oversees accounts for PG&E regarding my bill, the lack of notice surrounding refund/returned payment, the double bill I am currently facing, and the accusation that I have failed to pay twice. As with current economic challenges and inflation, springing a nearly $300 bill on someone who has a record of consistent timely payments and no attempt to contact them is an irresponsible and predatory way to operate a business providing a necessary public service. My contact information is current and available to PG&E and I received no text, no phone call, no email, and no letters regarding a past due payment or returned payment.

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moved from the below address on 07/22/22:7547 ****************************************************** Currently residing at the below address:5666 ******************************************************************** They would not backdate the request to cancel when moved out on 07/22/22 of ******************* has been canceled today 10/18/22 with ************** when I realized it will not automatically cancel when a new home address is set up on the account.************ canceled at 3:27 PM at phone number **************.Transferred to a supervisor named **** and was reassured by him they would not retro-cancel the bill to 07/22/22 when I had moved out.Essentially the company is telling me that I have to pay for services not rendered to me and that I am required to pay for services rendered to someone else.I would request for the account to receive a credit for backdated cancellation to 07/22/22 and a bill sent to the homeowner for that time period.

    • Initial Complaint

      Date:10/17/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parents has illegally put a pg&e **** in my name when I turned 18 and I filled for fraud with the company but they keep contacting me with letters for money.

    • Initial Complaint

      Date:10/16/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have recently noticed that PG&E has been "estimating" our bill for nearly 1 year (starting 01/31/2022) based on small text placed on the bill. On 2/17/2022 ~11:45am a PG&E technication came to our door to replace the meter because "meter not communicating" and said someone would return later in afternoon with replacement meter and would replace it. Since meter is acceible from street we assumed the meter change happened. Only recently did I notice on bills the small wording of "estimated bill". Now, after speaking with others and an ongoing issue on an unreleated commercial account I know for a fact that the "meter not communicating" so we will "estimate" a bill issue starting 2022 is not isolated here to my home. However, I will keep this complaint about this specific account.We now notice that PG&E's estimates have been MASSIVELY in its favor. To resolve this complaint, I am requesting an audit and recalculation of my usage for all estimated billing months in 2022 and a substaintial service credit placed on my account. I expect that PG&E is overestimated usage by nearly 100% in some months. To remedy the metering going forward, we have opted out of PG&E's "SMART" meter program would apparently allows for arbitray adjustments and too-easily results in "communication loss" which allows for PG&E to begin estimating bills. In all, we will have to pay $435 ($75 + $10*36/mo) for the privledge of having an accurate bill based on analog metering. Please ensure that you actually send someone to read meter monthly as the new analog meter readings are being logged via photograph weekly at minimum - any estimated bills going forward will be rejected. If a usage revision and substaintial service credit is not posted to account promptly, I will be contacting the ***** my congressman, the **** and potentially an attorney to seek other remedies regarding this matter.Thanks,*********************

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became aware in Sept ************************************************* ~Jun 2020 was not functioning & reporting accurate usage. This became apparent when I received an electric bill in Sept 2021 (for Aug 2021 usage) that was very high and during a time when 1) I was out of town for the entire period, and 2) the power was turned off as I was having work done.I contacted PG&E on Sept 8, 2021 and filed case #**********. I was told PG&E had been estimating my bill since ~Jul 2020. I believe the estimating continued until PG&E could address the issue on ~Nov 2, 2021 (as a result of my request for an audit). PG&E came to the house and verified the meter read (and/or changed the meter, I have gotten conflicting reports) on Nov 2, 2021. I was then told that PG&E came back out on Dec 21, 2021 (and perhaps since) to verify it is now accurate.It's unclear to me what happened between Nov 2021 & Mar 2022, but starting Mar 2022 I was able to turn on solar and another new meter reading. Since Mar 2022 I believe all my bills have been "actual" or "real", to the best of my knowledge. But, there has not been any accounting for the period of Estimates between Jul 2020 & Nov/Mar 2022. I believe this estimations resulted in SIGNIFICANT OVERBILlING and I can't get PG&E to address. I have filed NUMEROUS CASES since September 2021.I also had numerous calls with PG&E supervisors (i.e. escalation cases which I believe they call a cancel/re-bill cases) to audit the over-billed amount. All of the PG&E supervisors have researched, confirmed, and noted the issue but cannot resolve it, only escalate to another internal ***** All PGE customer service employees have been wonderful, but they have no power to address and no one they can transfer me to in order to resolve. PG&E is for all intent & purpose organized to not enable customers to dispute bills/estimates. The last conversation I had with PG&E was on October 4, 2022 when another escalation (Case #WFR-228138) was filed.

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PGE sent a bill that I paid online when i closed my account /moved from my apartment . Acct 2220771494-4. I have always maintained a good account with PGE and due to unforseen circumstances that caused me to become ***** caregiver for my sick mother for over 1 year, i had to move to out of the county where i receive mail and when i finally called ,they told me I still owed that money. I am happy to pay if I actually missed this payment but would like the credit report removed since i'm buying a home soon. Thank you kindly!

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier yesterday, there was a PG&E worker allegedly parked sideways in our upper lot pretending to fix porch lights that are on 24/7. That was not fixed. To add further insult, the power of 18 units was cut off after he left. We have been without power for 12 hours now in the downstairs portion. This is the portion that counts: with refrigerator, Internet, landline phone, our electric hospital beds. I am a recovering, partially paralyzed stroke patient in a hospital bed writing this complaint on a cell phone. My mother is an elderly, unable to walk upstairs, cancer patient. We need power restored immediately. Our food is spoiling. The serviceman who was summoned last night claimed that, " he was "unable to get a part" and did not know when "he could get the mystery part" or when "power would be restored" This is incompetence, a problem solely caused by him and unacceptable. You cannot blame us, It was a cold rainy beautiful night, not a heatwave, and not our fault. This is your employee's doing. When we called to report the outage, it was to our shock that it was not even "reported" or recorded in your Outage Log. Isn't that illegal? To not report an outage? We recorded the conversation and your staff on the phone says, "We show no outage in your area" YIKES! That means, you do not have us flagged for repair or marked as an emergency, and your incompetent repairman can "get away" with his wrongdoings, lies and incompetence. Help us! We need electricity restored now. We are disabled and still without power!!!! Help us please

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PGE OUTAGE We had a my power outage in December that lasted over 7 days. All of my neighbors have received a PGE outage check for $100 for their Safety net program for the outage. We qualify for the $100 check.After 7 calls and letters to PGE customer service ***** with no help, PGE reps said they couldn't find anything pertaining to our check but we should eventually get one. So I filed a PGE online claim and received this email from PGEs ***********************:I think you are referring to PG&Es Safety Net Program. This program provides payments of $25 to $100 maximum to customers without power for 48 hours or more to acknowledge the inconvenience that extended outages pose for our customers. You do not have to call or apply for a Safety Net Payment; however, you must have a qualifying account in good standing. A check will automatically be sent to you, ****************************** Investigator PG&E/Law-Claims Work: ************ / Cell: ************ / Fax: ************ ****, This claim is for the my power outage in December that lasted over 7 days. All of my neighbors have received a outage check for $100. If this is not your ***** can you forward this to the appropriate person?***************** *********************************************************************************************** 530 647 **** PGE is the so hard just to get through to talk to much less get a straight answer. After the emails to *********************** there have been no return calls from PGE.We need to get the $100 for the extended outage from PG&Es Safety Net Program.Thank you so much for the help, ***************** After no response I contacted CBS channel 13 in **********, ** consumer group " Call ******* they also tried to get this resolved with no response.

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with PG&E since March about 2 different projects. The current project I am having a hard time with is adding a meter back to my property and turning the gas back on. I have been working with my project manager ***************** and his supervisor *************. My meter was removed and gas was turned off in April 2022. They have been working on the design, what needs to be done for trenching and more in order to relocated the meter. While they were doing this, we have been working on the addition to our house, going through inspections, and making sure the gas was re-routed to the new area. PG&E came out (3 men) and took a look at my house and let me know in a 9 minute and 42 second conversation of what would need to be completed before the meter can be installed. I asked as many questions as possible and recorded the conversation because my husband and contractor were not able to make the meeting. Then they scheduled a date of 9/1/22 to install the meter and turn back on the gas. Then I have 2 men show up at my house early August and they were going behind my gate and I thought they were here to steal or rob my home. It was PG&E and I had no idea they were coming and only knew people were out front and in my backyard because the motion sensors went off and they were on my cameras. I was also scared for my dogs. The next day, I received a random email from *** saying they are moving the install date because our gas pipe was not installed and they were moving the install date out to 10/3/22. I asked why and he said these men said things were ready. In no way shape or form did anyone ever tell me everything needed to be completed 4 weeks before the install date. I would have told them that we have a schedule and we can't make that day BUT that everything would be done before the 9/1/22 date I was originally given and I thought it was ok as long as everything is done by 9/1/22. Now they keep making new things up I need and are refusing to install my gas!

    • Initial Complaint

      Date:08/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E switched me and Im certain plenty of other customers from one plan they were trying out without acknowledgement or approval of myself. My bill has skyrockets in three months from $59 to $350. It is absurd!!!! Is this legal to do ?!

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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