Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of April 12, 2025, I initiated three background checks through Checkr, Inc. as required to renew my employment with ***** Lyft, and ******* Spark. Historically, my background checks have taken 23 days to complete, and Checkr's own guidance states the process typically takes 37 business days. However, as of April 29, 2025 18 days later, none of my background checks have been completed.I have contacted Checkr four times, twice through their live chat feature and twice via email. Each time, I received the same generic, copy-pasted response stating that background checks may take 37 days, and sometimes longer, with no specific explanation or update regarding my case.I have not changed addresses, moved counties, or altered any of my identifying information. I have lived in the same city, county, and state my entire life. Additionally, I am aware of others in my same city and county who initiated background checks through Checkr after I did, yet theirs were completed within the same day.I am simply requesting transparency. I would like to understand why my background checks are significantly delayed and why I am being denied access to speak with a supervisor or corporate representative who might provide a more meaningful update. This prolonged delay is preventing me from earning income through multiple platforms, and Checkr's lack of personalized customer service has left me without answers.I respectfully request that Checkr investigate this matter, provide a clear status update, and resolve the delay as soon as possible. Without repeating the same tired scripted reply.

  

  Business Response

  Date: 04/30/2025

  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23265665
  
  I am rejecting this response because: This response does not address my specific concern. I have not moved, changed names, or modified any of my personal information. I have lived in the same city, county, and state my entire life. Additionally, others in the same area who initiated checks after me have already had theirs completed some within a single day.

  
  

  All Im asking for is a clear explanation or escalation to someone who can provide context on the delay. Instead, Checkr has been unresponsive and evasive, refusing to allow access to any supervisor or higher-level support. This delay is directly impacting my ability to earn income across multiple platforms, and I am being left without recourse.

  
  

  I am requesting that Checkr provide a meaningful update specific to my background checks and clarify the cause of the delay, rather than sending further canned responses.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/07/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23265665
  
  On April 12, 2025, I initiated three background checks through Checkr, Inc. to continue working with ***** Lyft, and ******* Spark. Today is May 10th and only one of those background checks have been completed.

  
  

  Checkrs standard timeframe is 37 business days. In previous years, my reports have consistently come back in 23 days. I have not moved, changed my name, or altered any of my identifying information. Ive lived in ***************, **** my entire life. This is important because Mahoning County maintains electronic court records one of the very reasons prior background checks for me have been completed quickly and without issue.

  
  

  Ive contacted Checkr four times twice by chat and twice by email asking for a meaningful update. Instead, *** received repeated generic responses blaming possible county delays, court closures, or checks being run in counties from address history. But heres the issue: Ive never lived outside ***************, let alone outside ****. If Checkr is searching other counties, that is an error that needs addressed.

  
  

  Ive asked clearly and repeatedly: where exactly is the holdup? What court or county is allegedly delaying this process? If Checkr is conducting the search, they should have this information. Instead, theyve refused to give specifics, refused to escalate my request to a supervisor, and continued providing copy-and-paste responses that fail to address my situation directly.

  
  

  This delay is actively preventing me from earning income across multiple platforms. Im not asking for them to break procedure I'm asking for accountability, transparency, and an explanation that actually aligns with the facts of my background.

  
  

  I request that Checkr provide a detailed and specific update on the exact status of my background checks, including what jurisdiction is allegedly causing the delay, and to stop hiding behind vague, scripted replies that do not apply to my case.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/14/2025

  I apologize for the inconvenience youre experiencing. Id be happy to provide some clarity.
  We're experiencing a delay in completing your background check due to changes across ***************** that limit the public availability of court record information. A surprising number of courts in the ** still do not allow or limit public access to electronic records.  Some even require specially trained researchers to go to the ***************** and physically obtain these records. These restrictions cause the background check process to take more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes.
  Please note: County clerks will prioritize individual/personal requests over background check companies, which leads to longer delays for our researchers. Its likely that the clerks will not be familiar with Checkr as we work with professional researchers or record providers to retrieve your information. For compliance reasons, we are unable to accept search results/records directly from you, the candidate.
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  Thank you for your continued patience,

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive applied for **** and am waiting for this company to complete the background check. I have a clean driving and criminal record, so there is no justification for not completing this process in 2-3 days. They are causing undue financial hardship by not completing a simple check that a normal person or company could complete in a couple of days.

  

  Business Response

  Date: 04/28/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  
  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23247268
  
  I am rejecting this response because:

  In my entire life, I have only lived in two counties in *******************: ***** and ******. Ive been in contact with both the courts and DMV in each respective county and experienced no problems or delays  getting my public records in a matter of days. 
  
  Sincerely,
  
  ******* ********

   

  

  Business Response

  Date: 04/30/2025

  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  
  Once your reports are complete, they will be available to download from the Candidate Portal.
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23247268
  
  I am rejecting this response because:
  
  It is now Friday, 05/02, and the background check is still not completed despite it being the projected completion date. 
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/07/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working for doordash.Chechr reported to door dash on 4/21/25 that I have a criminal case going on,despite the fact that the criminal case had been dismissed And sealed in 4/11/***** return because of Checkr reporting to them that I had an open criminal case ,doordash suspended my account leaving me with no ************* has now been 2weeks and Checkr has still not updated my background report, despite I reached out at least a week ago Checkr needs to be sued for legal ********** one should be jobless left with no income for 30days because Checkr doesn't and isn't providing up to date background reports.This in updated report also got me turned down from a job that had already made me an offer

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23245340
  
  I am rejecting this response because:on April 16 I filed a dispute for Checkr to update the outdated criminal report and I sent checkr the Certificate tof Disposition along with the dispute for Checkr to speed up the situation and correct it quickly and give my employers an updated criminal report.,yet still on the 21 of April Checkr sent that same outdated report to my employer causing them to fire me, meanwhile Checkrs outdated criminal report that they have sent to other potential employers of mine is hindering me form ************* DOES NOT TAKE 30 DAYS TO UPDATE INFORMATION.CHeckr lackadaisical dispute and review approach is Hindering me from employment And I'm Ready to sue for Damages.The Court clerk said that on the 11 of April in the court system it was updated that the case was sealed and ************ It's Checkr and no one else that is hindering my employment and has caused me to lose a job and be rejected by others.I need Results IMMEDIATELY!!! not told the same thing Checkr told me 2weeks

  FOR MY SATISFACTION,Nothing SHORT OF an UPDATED CRIMINAL BACKGROUND REPORT IS NEEDED AND DEMANDED FROM CHECKR IMMEDIATELY.PERIOD
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 04/30/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job on April 7th, and was told that CHECKR would be doing the background check. They said 3-7 days. Today is the 22nd, and I just got an email stating its going to take longer. I have no police involvement, not even speeding tickets, no reason it should be taking this long.I tried to ask CHECKR directly, but its with a robot. When ***** R finally got on the line with me she didnt do anything! She said she couldnt get into my account and disconnected from the conversation. They are holding up work for me!

  

  Business Response

  Date: 04/28/2025

   I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a background check dispute to Checkr on April 12, 2025, regarding a misdemeanor charge that was dismissed after deferred adjudication. I provided court documentation proving there is no conviction, no finding of guilt, and that the case was terminated and dismissed on July 12, 2024.Despite following all dispute procedures, I have not received any update or resolution. This delay is actively affecting my ability to return to work with ******************** which depends on Checkrs background verification. The initial first check came back cleared the second one came back with inaccurate information because of a letter difference in my first name.I am requesting immediate review and correction of the background report to reflect:Disposition: Deferred Adjudication- Dismissed Case Status: Dismissed/Closed- No Conviction Ive exhausted direct support options including being on hold for over an hour. Asking to have it escalated to a manager and nobody has contacted me yet. Im simply seeking that this complaint be escalated for compliance review and resolution under the Fair Credit Reporting Act.Resolution Requested; Immediate manual review and update to reflect correct legal disposition Written confirmation that the record is no longer incorrectly flagged.

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Checkr for Failure to Block Fraudulent Information as Required by Law Dear BBB,I am filing a formal complaint against Checkr, a background check service, for failing to properly address and remove fraudulent information from my report despite the submission of required identity theft documents, including a police report and an FTC identity theft report.Background of the Complaint:I submitted the necessary documentation, including a police report and FTC identity theft affidavit, to Checkr as proof of fraudulent activity on my background check.According to the Fair Credit Reporting Act (FCRA 605B), Checkr is legally required to block any fraudulent information from my report within 4 business days of receiving a valid police report and identity theft affidavit.Checkr responded with an email stating I should dispute the information via their portal, however, this is not required under the law, as I have already submitted the necessary documents, and they are legally obligated to block this information immediately.Despite this, Checkr has failed to act in a timely manner and has not confirmed that the fraudulent information has been blocked as required by law.What I am seeking:Immediate action to block the fraudulent information from my report as required by FCRA 605B.Confirmation from Checkr that they have complied with the law and deleted the fraudulent information from my report within the 4-business-day timeframe.A formal apology for the inconvenience and a written explanation for their failure to meet the legal requirements.Please assist me in addressing this matter with Checkr and ensuring that they comply with the law. I have attached the communication from Checkr for your reference.Thank you for your prompt attention to this issue.Sincerely,********* London ************** ***********************

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23196311

  
  I am rejecting this response because:
  Checkr stated they would send the background check results via email, but I specifically requested they display the results through the BBB complaint portal. This ensures transparency and accountability, and avoids any miscommunication or delay on their part. As of now, I have not received any results and cannot verify if theyve completed the request.
  

  Sincerely,
  

  Van London

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company operated as a third party, hired by ******** to conduct a background check on me. Instead of doing their due diligence and ensuring that the public records check was actually accurate, they reported someone elses information that had a similar name which caused me to get an adverse action email from my employer (DoorDash). They reported I was a *** offender and was convicted of taking indecent liberties with several minors. The person they confused me with had the suffix ***** they looked completely different from me, was in a different part of the world from me, and had a different address. They reported the first thing they seen. This accusation is embarrassing and false. I disputed it with the company. However they are saying that I wi have to wait an additional 30 days which means I will lose income.

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  submitted a background check to Checkr on March 23, 2025, as part of my reactivation with ***** The status has been stuck in ******* for weeks, and the estimated completion date of April 4 has passed with no update or communication from Checkr.I am a returning Uber driver, not a new applicant. **** confirmed the delay is due to Checkr and that they are unable to proceed until the report is completed.I have attempted to contact Checkr multiple times through both their candidate portal and email support, but have received no real responseonly automated messages or deflection. I have not been given a reason for the delay, a timeline, or any meaningful update.This delay has caused direct financial hardship, as I am unable to work or earn income. I have also informed **** that I have escalated the issue due to Checkrs inaction.This level of negligence from Checkr is unacceptable. They are responsible for processing employment background checks, and delays of this nature without explanation violate both professional and ethical standards.Desired Outcome I am demanding that Checkr immediately escalate and complete my background check or provide a written explanation with a clear resolution timeline.If they are unable to meet these basic standards, they should be held accountable for delaying employment and contributing to financial damage.

  

  Business Response

  Date: 04/14/2025

  
  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23192631
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  Thank you for your response, but I have to express my disappointment.
  
  
  While I understand that delays can occur due to county court timelines, this ongoing delay has made it impossible for me to earn income for an extended period. It is unacceptable that there is no clear accountability or timeline, especially when this directly impacts peoples livelihoods.
  
  
  I filed a complaint through the BBB in good faith, expecting more than a generic explanation. I urge you to treat this matter with the urgency and seriousness it deserves. I expect updates and action, not automated responses.
  
  

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23192631
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  As of today, April 21st, my background check remains incomplete despite this being your latest estimated completion date. This is not the first time the date has been pushed back, and I have yet to receive any substantive updates or transparent explanation for the delay.
  
  
  This extended delay is now causing me severe financial hardship, and your lack of communication only adds to the frustration.
  
  
  I am requesting:
  
  
  An immediate update on the current status of my background check;
  An explanation of the specific reason for the delay;
  A concrete and final resolution timeline, not just another estimate.
  
  
  
  
  If I do not receive a clear and satisfactory update within 48 hours, I will be escalating this issue through legal channels, the Better Business Bureau, and consumer protection agencies.
  
  
  I urge you to take this matter seriously.
  
  

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, this company started the background check process on me, and I was informed that the process would end on approximately April 10, 2025; however, I received an email notification that the background process was updated to end between April 17, 2025 and April 22, 2025. I have no criminal record, and the information I submitted to the company is accurate; therefore, it should not take three weeks for this company to perform a background check. I recently applied to become a driver with Lyft and cannot drive until my background check is completed. This is delaying my potential to earn income because Checkr is trying to find information on me that is not there.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23190192
  
  I am rejecting this response because I myself am able to do a background check on myself and can receive results within three to five days max.  From what I read, Checkr, Inc. checks national databases which would cause unnecessary delays to applicants' reports when I have live in the state of ************ for almost five years.
  
  Sincerely,
  
  ****** R. ******** ***

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive for **** and once a year they require a background check for their drivers. Unfortunately they use Checkr. My background check was suppose to be finished by Monday 4/7. It is now Thursday 4/10 and it is still not finished. The problem with this company is that they automated everything which means if there is a problem there are no or not enough humans to find out what has happened. When I go on the candidate portal. It has shown no movement on my report for over a week. I know they will say they are waiting on something. They say they are going to email you more information but they never do. If you contact them through their app to inquire about your report you get a bot email in return. In short this company has no way to actually speak to someone. I have been down for 10 days with **** because Checkr cannot do their job. I average about $80 a day so their incompetence has cost me about $800. I need Checkr to do their job! I need to speak to a actual person about what is missing in this report so I can try to track it down myself. The we are waiting for something excuse isn't good enough. What are you waiting for and what are you doing to get it! Please see if you can actually speak to someone on my behalf. Also if they would like to compensate me for all the time I missed due to their incompetence that would be great. At least try to find someone who can give us some answers. Thank You **** ******

  

  Business Response

  Date: 04/11/2025

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  If you have any questions about your application or eligibility, please contact the company you applied with directly.