Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I indicated to Checkr,'s support team. If my background check was not complete by the 8 th I wanted to suspend the background check due to how long it is taking. I am no longer interested in pursuing. They have decided to ignore my request. I do not want my background checked with Checkr.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 04/17/2025

  Well if the BBB can't assist I need to know who I should be contacting as a government entity. I do not wish for this company to be handling my personal information any longer. I have reached out to this company as instructed. Via email via chat. I don't want them to do anything with my background I want it suspended. 

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

  Customer Answer

  Date: 04/21/2025

  l l l 1. 
  Complaint: 23185328
  
  I am rejecting this response because:

   

  I WANT TO KNOW THAT THE REQUEST FOR MY BACKGROUND CHECK BE WITHDRAWN

   

  I CONTINUE TO GET THE SAME MESSAGE THEY ARE LOOKING INTO IT.

   

  I JUST WANT TO PROCESS THE WITHDRAWAL.I DO NOT CONSENT FOR CHECKRS TO PROCESS A BACKGROUND AT THIS TIME

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23185328
  
  I am rejecting this response becauseNO I DO NOT NEED TO BE CONTACTED I WANT IT STOPPED IF NOT THE NEXT CORRESPONDENCE WILL BE FRIM MY ATTORNEY:
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/30/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grub Hub, insta cart, fed ex and some other companies use checkr to check my background. Checkr keeps telling everyone my license is suspended. It's not. I have filed several disputes with the companies as well as with checkr numerous times. Each time I also submitted a current copy of my driving record proving my license is in fact valid. The ********************** people keep saying they put what was on the report but they didn't otherwise it wouldn't say my license is suspended. The companies I've applied to tell me I have to dispute it through checkr. They have cost me several jobs. There is no way to speak to a live representative to get this cleared up and now i can't even login to the website. This has been going on since November 2024.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23182665
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 04/14/2025

  Everytime I send a complaint along with copy of current driving record they always say the same thing. That what they have put on my report matches the ***. They aren't seeming to understand it's HOW they are wording it. Where it says type they have state ID valid and while that's yes true they are not clarifying that my license is also valid. What it looks like is just my state ID is valid and my license is suspended. All I want them to do is fix that. 

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23182665
  
  I am rejecting this response because:

   

  I will get and send another current copy of my driving record. However last time I did that nobody did anything about it. I'm trying to tell you that its the WAY you are wording it. You have it worded to where it looks like my state ID and only my state ID is valid and that my license is suspeneded. I'll go get yet another current copy and submit it. 
  
  ******* **********

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyve taken over 6 weeks to clear my background check. Most checks are done in 3-7 days. I submitted by check on 2/27/25. It is now April 9th. Every time I ask for updates they just tell me sometimes it takes a while

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23181935
  
  I am rejecting this response because:

   

  there is no possible way a simple background check should take over 6 weeks. Everytime I reach out this is the excuse. I want my background check done.
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a personal background check as I was starting a new role in December of 2024 with the indication on the website that this would be delivered to me quickly. It's been months now and the last communication I've received was that my report was being delayed until February. February hits, and still no report. I then reach out to support and ask for a refund as my company has run the background check for me and I no longer require this report, only to be met with "I will follow up via email with you." How is that different from the chat? This company is a scam.

  

  Business Response

  Date: 04/11/2025

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company literally drags their feet during background checks. It doesnt matter that theyve already repeatedly done background checks on me in the past, and it doesnt matter that I have actively already received a fingerprint card as of this month from the department of justice this company alone doesnt really seem to know what theyre doing and has no answer as to why its taken beyond the estimated date in order to clear the background check that theyre doing when I reach out the individual I reached out to was more interested in trying to argue with me about many background checks I was going to need for the single company I work with then he was in actually resolving the issue of why the background check was taking so long its been at the same final step the entire time and it is genuinely excessive at this point

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23168013
  
  I am rejecting this response because:

   

   this has absolutely nothing to do with my complaint. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding CHECKR Background Checkr Delays and Lack of Communication CHECKR, conducting background checks for ***** demonstrates concerning practices. Their background checks take excessively long, often attributed to courthouse delays. However, I found that the courthouse hadn't received my request until weeks after CHECKR initiated the process. This indicates internal delays.Communication is poor; reaching a human is impossible. They quote seven business days, then often extend it by another seven with no proactive updates. This lack of transparency and follow-up is unprofessional.I believe CHECKR's delayed requests and poor communication show a lack of due diligence, impacting individuals' livelihoods. In one instance, my courthouse inquiry revealed no request after two weeks, with it only being sent around the third week. This pattern of delay and poor service warrants investigation by the BBB. Their unfair practices significantly hinder individuals seeking employment.Check Delays and Lack of Communication CHECKR, conducting background checks for ***** demonstrates concerning practices. Their background checks take excessively long, often attributed to courthouse delays. However, I found that the courthouse hadn't received my request until weeks after CHECKR initiated the process. This indicates internal delays.Communication is poor; reaching a human is impossible. They quote seven business days, then often extend it by another seven with no proactive updates. This lack of transparency and follow-up is unprofessional.I believe CHECKR's delayed requests and poor communication show a lack of due diligence, impacting individuals' livelihoods. In one instance, my courthouse inquiry revealed no request after two weeks, with it only being sent around the third week. This pattern of delay and poor service warrants investigation by the BBB. Their unfair practices significantly hinder individuals seeking employment.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Checkr a fee for a service that runs my background check but the report came back with incorrect information and data about myself, I have contacted Checkr on multiple separate occasions and I did not receive response. I would like Checkr to take a second look at my report.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have all my personal information there is no way to contact them whatsoever and I have no ability to stop them from doing whatever with my information I never signed or consented to work with them I don't understand how they have my information I signed up for something to a third party and now they have all this information I can't call them to find any kind of authorization there is no way at all to contact this company it's deceptive in the way they carry themselves

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has started a reinvestigation on my background check. And the time frame for the issue to be resolved is unacceptable. Was told 45days or more to complete the process. I do not understand why it would take that long. I was give a report of my background check. The report shows it was over 10 years old. That's not the most recent report on file. So why won't they updated my report to more current information? This is defamation and if I could hire a lawyer I would.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr flagged my background check as Consider for DoorDash on March 6, 2025, based on a vague DMV entry: UNINSURED MOTOR-INSUR CANCEL-REG. This code lacked context and failed to mention that it referred only to a single older vehicle (a 2004 ****** Altima) that I no longer own and never used for any delivery *********** the time, my license was fully valid, and my current delivery vehicle (a 2015 ***** Civic) had active insurance and registration. The issue stemmed from a technicalityunreturned plates on the old vehiclewhich triggered a registration suspension. I immediately resolved the matter with the *****, surrendered the plates, paid the fees, and submitted all related documentation to Checkr.I provided:A certified ***** drivers abstract showing my license in good standing Proof of current insurance and registration DMV receipts and notices confirming resolution Checkr still refused to update or clarify the record. Worse, they ran the same DMV check for **** Eats and Instacart that week, and both were marked CLEAR, while DoorDashs remained flagged as Consider. The reports are completely identical other than these flags. This inconsistency cost me access to my primary income source for weeks, and is continuing to cost me today. Checkrs dispute process felt automated and dismissive. Every message I received repeated the same generic response: We report what the *** provides. But the ******** wasnt the issueit was Checkrs vague classification and refusal to investigate properly.I'm requesting a corrected report, acknowledgment of the error, written confirmation from Checkr that my motor vehicle record is in full compliance sent to DoorDash, internal policy improvements to prevent similar harm to others, as well as financial compensation for lost income and time. I reserve the right to calculate exact damages at a later date based on ongoing lost income and the continued refusal to reinstate my account.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.