Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Checkr because they keep informing me that they are unable to complete my background check with the *** I provided. However, my *** has no issues, all my information is correct, and I always receive the same message.I have already requested a personal background check through Checkrs platform, for which I was charged a considerable amount. I provided the same information and received a complete report without any errors.I need to understand how it is possible for my personal background check to be completed successfully, while the background check requested through the Uber Driver platform, where I registered using the same information, is not accepted.I have registered with multiple delivery apps, but I was not accepted by any of them due to the background check conducted by Checkr. They all returned an error stating that there was a discrepancy in my information, even though I provided everything correctly. Moreover, I have original documents as proof of my identity.

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2025, report was completed by checkr. I have a pending charge and explained in detail the case and asked them to change the report to reflect the facts they have now been given with regards to the classification they listed me as. Dispute was finalized and no change made or even confirmation of things I listed in the dispute for the hiring company. I filed second dispute and have received no support other than copy and paste responses from their support chat on this process taking ***** days and wait to dispute anything until case out of review this time. Now without work for almost a month due to issues of consumer fraud and they dont even try to assure a correct resolution. No way to escalate concerns, get contact information for people to discuss matter with above the entry level people. I have endless chat communications saved where there clearly shows a business that does what it wants, when it wants, with no accountability, and no remorse for wrongdoings. This business should be investigated for providing their clients with biased reports, with my assumption are only to boost their findings number.

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

  Please be advised that we do not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about their decision, please reach out to the company you applied with.

  
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22970018
  
  I am rejecting this response because:

  I have tried to reach out numerous times including last night. It is impossible to get through to a chat agent as your AI sends you in circles. Even when I have been connected which is rare, they provide misinformation and refuse to escalate the call when I clearly can tell they dont know what they are trying to tell me. I contact them about a criminal charge and they advised me to wait for the *** to make changes to my charge. My motor vehicle report was clear and this charge didnt involve *** in any way, shape, or form. They resort to canned messages which dont address the issue. And I have left messages and sent emails with those not returning responses other than the one I received after I filed this complaint and that only covers the classifications and how that is populated, nothing to do about disputes that are compiled with documentation as proof and those disputes being sent back to the company with no changes made. End of the day, I have never been offered someone in that company who is willing to see this thing get resolved even after multiple contacts and multiple disputes. Checkr needs to provide better support when they are potentially affecting peoples ability to provide for their families and this has clearly been shown NOT to be any of their concern to myself and many others, according to reviews I have read online. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  Please be advised that we do not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about their decision, please reach out to the company you applied with.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22970018
  
  I am rejecting this response because:
  This isnt even a human responding. This is a canned response and identical to the last response they provided. It doesnt even address any of the issues from the initial complaint and the follow up message I provided. Checkr has been provided evidence and documentation to contradict the depiction they are giving companies, of myself, my character, and my creditworthiness. Because this system I believe is ran by AI it flags the pending charge as if it involves a guilty conviction. Checkrs background check reporting methods assume all pending charges as if they are convictions and proven by the action that pending charge creates with the end status of that report. Although checkr does not do the hiring with providing reports that dont report clear prior to a concluded case, they are influencing a company by raising concern. When evidence is presented that the pending charge falsely represents my character  because that charge is incomplete, using it as a tool to determine my clear status would also be incomplete and thus not accurate. Checkr needs to exclude any findings that are incomplete from being used as a flagging point in my report. A better way to describe this is give an example: say there are three people having background checks performed and those three people all have the same charge show up on the findings. Consumer #1 has a guilty verdict and this is flagged on their report. This flag is shown to the business with a consider status as this person was found guilty or admitted guilt.  Consumer #2 has a dismissed verdict and this results in no flagging of their report. They receive a clear status on the report sent to the business, as this person is considered innocent. Consumer #3s verdict has not been finalized yet so this appears as a pending charge. Checkrs system flags this on their report. This flag just like consumer #1 now has a report that says consider. Why is this, as there is no verdict of guilty, the law is presuming this person innocent still, and this finding is still incomplete. It should not contain a flagging action unless checkr is taking the biased position to consider them the same as a guilty conviction.  The unjust and unlawful part of this is they then provide that biased position to a business which is misleading with the information they currently have provided in their findings. In conclusion I state it again.  Checkr is reporting incomplete, inaccurate, and misleading information to businesses based on either a system flaw or their choice to stand behind that position and it needs to be fixed. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  Please be advised that we do not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about their decision, please reach out to the company you applied with.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working for doordash in 2018 I work for doordash I only up until ****************************************************** 2023 I was arrested on false charges held without being charged for 6 months violating my 4th and 6th amendment once I was released on lack of evidence April ******************************************************************************************************************************************************** the charges showed up on my background history and I lost my contract due to the charges I was never charged with they only showed up on my background history those charges no longer show up on my background history because I was acquitted of all charges I tried to contact doordash concerning my background check I was then told to contact checkr I tried to have checkr look into my background again and I was informed that I need to contact doordash, doordash tell me to check with checkr and vice versa what I truly want is for checker to run my background check again because I do not have charges on my background as of 2025 of any kind I would like to go back to doordashing if it's possible but I need checkr to reassess looking at my background history I've lost thousands and thousands of dollars this past year behind false allegations alleged charges in false documentation I simply would like checker to go back and look at my background

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

  Please be advised that we do not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about their decision, please reach out to the company you applied with.
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday Dec. *******-. I had a problem with a glitch in my report(the wrong ss# was typed in and it froze the report). I reach out to "unfreeze or update the ss#. THEY DO NOT HAVE A PHONE NUMBER. So, I was told via "chat"/email that they couldnt fix it, so Id need to run a new report. They also claimed there was no way to cancel and assured me that the first report would be credited. It never was! Despite having copies of the original "chats" and emails, that confirmed that I was told that a credit would be applied, they continue to refuse to issue it. I paid for one report, but they keep sending invoices for the second onethe very one they told me to request!

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22955469
  
  I am rejecting this response because:

  BecHeres a more polished and professional version of your response while keeping the strong tone:
  
  Subject: Rejection of *********************************************************** Name/Representative],
  I am rejecting your response because it is completely unacceptable. Your company is entirely in the wrong, and I should never have been billed for this in the first place. The invoice in question is invalid, and I will not be paying it.
  It is evident that your replies are either automated or generic, as they do not address the specific details of my complaint. I have repeatedly asked for a phone number or for someone to call me, yet I continue to receive the same copy-paste responses. This further confirms that my emails have not been properly reviewed by an actual person.
  To clarify once again: I am not requesting a refund. I paid for a report because, after much delay, one was finally delivered. However, the second invoice should never have been sent. Your own representative instructed me to run the second report, stating it was the only way to proceed. I trusted the information given to me and now have written proofcopies of emailsthat show I was misled. Additionally, I was told I would receive a credit. Instead, I am being repeatedly billed for something I did not order, need, or agree to.
  The way this situation is being handled raises serious concerns about your companys integrity and customer service practices. The mere fact that you continue to use the word refund when that is not what I am requesting shows that my complaint is not being properly addressed. If your company is legitimate, I expect an actual person to review this matter and cancel the invoice immediately, not another automated response.

  Sincerely,
  ******* ********
  
  
  

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check R making background Check and include pending traffic violation not even criminal charges that occur 3-5 years ago, that let me lose my job. This company destroy my reputation and lose my job without any reason, they should be accountable for abusing civil right

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22952162
  
  I am rejecting this response because:
  
  Check R systematically abuse Constitutional Rights for employment and report inaccurate and false information that hurt my reputation and create financial disaster for my family, They should go out of bussiness, shot down by Court Order immediately
  

  Sincerely,
  
  ****** Zhulidau

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22952162
  
  I am rejecting this response because:
  

  This fraudulent small Startup  company abusing Federal and NY State Law by reporting false and incorrect information that damage people lives and destroys American families. Who is give you Permission to judge people like Consider. Good or otherwise.???? I successfully passed FEDERAL BACKGROUND CHECK without any problem, but can pass some San Francisco based gig company start up check. I have good News for you , that ******************************* already started investigated you as well, with NY State Attorney General . and you will be fase much Bigger Lawsuit with potential Bigger number for damages you are done t citizen of ***************
  Sincerely,
  
  ****** Zhulidau

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 10th of 2025, after reviewing different online background check services, I came across Checkr which allow me to perform a personal background check on myself. The website stated that Background checks can reveal a wide range of information about a candidates past, including their work history, education, criminal history, and more, However, when I received my background check it only shows that the report was complete and contains zero details about historical education or criminal history. I selected the most expensive package which was $99 and only received completed as the report. I am unsure what the purpose of the report is as the only soul information I received was complete. This is a scam.

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/22/25 -2/13/25 on going. I have been trying to get answers from them about my background with zero success. Only getting copy /paste answers. I need real answer from a real human.

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22937039
  
  I am rejecting this response because: it does not resolve the problem of the buissness using only AI and not have a way for human interaction. AI only give copy paste responses just as their response here. Unacceptable.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/23/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this awful company to remove my information from there system and stop sending it to people and they refuse to do so I have asked 5 times still nothing gets done I want my name removed from there system

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The checkr provided an employer of mine Clipboard with incorrect information even after I sent an update of my information with a letter from Medi *** exclusion list stating that I am no longer on the exclusion list as of the letter sent Jan 27, 2025. They stated that they have already printed the names for February but it wont be taken down until March 2025. However in lieu of the new information checkr***** did not contact them to find out if the information has indeed changed. They continued to state and post that I am on the list which is slander because I am not.

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 02/26/2025

  I do not agree with Checkr. I went to the Medi *** ineligible and exclusion list and typed my name in and it states that I am not on the list. They are not doing a thorough investigation. They have not taken the time to contact Medi *** to find out if it is true or not. They rather print inaccurate information and provide it to clipboard health so that I will not be able to work for them as a registered nurse. 

  ******** ********

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is reporting false information on my driving report affecting my livelihood

  

  Business Response

  Date: 02/11/2025

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22912196
  
  I am rejecting this response because:
  
  Sincerely,
  
  Manchester ******