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Business Profile

Health and Medical Products

Hims & Hers Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s profile for Hims Inc. was created in January 2018. A review of the company file was done in October 2024. Complaints on file concern issues with cancelling orders and refund requests.

    BBB recommends users to review the Terms and Conditions, with special attention to Subscription Products and Services, as well as their Refund Policy.


    For additional support, please visit Him & Hers, Inc. Contact Us.


Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hims & Hers Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3,208 total complaints in the last 3 years.
    • 2,242 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/17/2025 $175 Unaware of side effects of drugs

      Business Response

      Date: 05/18/2025

      Hi,

      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

      The Hims & Hers Team


    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Hers program and the pills supplied did not work..when I asked for an appetite suppressant they suggested another medication for even more money. At this point I would like a refund but doubtful that will happen..so I really want others to know not to waste their money.

      Business Response

      Date: 05/19/2025

      Hey,

      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

      We have followed up with you via email and look forward to your response. 

      The Hims & Hers Team

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ****** combination tablet 3 month supply for $177. I took it for 3 days and experienced severe heartburn. I canceled my subscription and notified of the side effect through the ap. I was advised this may be a common side effect and was advised to seek medical attention. I was offered a partial refund of $53. I requested a full refund and offered to ship the product back. I saw a local doctor and had out-of-pocket medical expenses related to this prescription and Im only seeking a full refund of $177 in the amount of the product that was sold to me.

      Business Response

      Date: 05/18/2025

      Hi,


      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.


      The Hims & Hers Team


    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Hims one time and got on their mailing list. I ended my subscription, but continued to receive e-mail messages. One e-mail message said, 'check out our new services'. I clicked on the message and it took me into the 'you have renewed your subscription' part of the page. I closed the page.Two days later I get a credit card notice that they've charged my credit card and mailed a product. I had put their e-mail address in my junk folder after the e-mail.I never agreed to renew my subscription.They refuse to refund my money or take my returned product in the original box never opened.

      Business Response

      Date: 05/18/2025

      Hi,


      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.


      The Hims & Hers Team


    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two subscriptions were started without my consent and I was charged $279

      Business Response

      Date: 05/18/2025

      Hi,


      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.


      The Hims & Hers Team


      Customer Answer

      Date: 05/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They reactivated my subscription without telling me after I canceled and charged me anyway. I have the cancellation email still from back in March. I logged in and saw it was turned back on, so I canceled for a 2nd time. This seems to be a common thing and is fraud.

      Business Response

      Date: 05/17/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I went onto to hers and was looking at their weightloss programs. They offer certain subscription based products. I went ahead and subscribed to the plan that APPEARS to be 165 a month for 12 months. It is unclear that they will charge you the entire lump sum. My bank denied this transaction and canceled my card. I do not keep more than one grand in this account. I went into hers and canceled the subscription after realizing. Fast forward to today. I finally have a new card. I have entered this card into just ******. Woke up this morning to hers charging my card that they do not have on file for the canceled subscription. How in the world did they obtain my new card information? How did they try to run a canceled subscription? So here I am with another canceled card, and hoping this shady company stops trying to steal from me if I get another replacement.

      Business Response

      Date: 05/17/2025

      Hey,
      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
      We have followed up with you via email and look forward to your response. 
      The Hims & Hers Team

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/15/2025, I have been getting a weight loss medication with hers since September 2024, at ****** a month. This month I paid for my prescription, was waiting for it to ship and my order was cancelled. I had to redo the entire process to get prescribed the medication, and was told that I now had to pay ****** for a 3 month subscription, but they had already taken my ****** and it hadn't been returned yet. I contacted customer service more than once, and they didn't offer any resolution to the issue, I still haven't received my refund and I had to front the ****** since the medication needs to be taken weekly, and I need the new prescription to ship.

      Business Response

      Date: 05/20/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

    • Initial Complaint

      Date:05/16/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hims hard pills I was not aware of an active subscription and now my bank is in overdraft I cannot afford this payment at this time please I need a refund and cancellation of subscription Thank you

      Business Response

      Date: 05/17/2025

      Hey,
      Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
      We have followed up with you via email and look forward to your response. 
      The Hims & Hers Team

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for a prescription on hairloss pills 30 days which should have been $80 but i get charged $175. They added an extra item without my consent.

      Business Response

      Date: 05/17/2025

      Hi,
      We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 


      Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
      The Hims & Hers Team

    Hims & Hers Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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