Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription last month they took an order from me that was supposed to be broke down in several payments but they took it all in one lump sum of $345 I canceled my subscription that day there was nothing else I agreed upon to get from them until Friday of last week they took $195 from out of my account without my consent I did not order anything I did not check off anything saying I won't something from them they just took it out of my account on their own and it put me in a bind cuz I was part of my rent money and I emailed them numerous of times they never got back with me on my money and I still need my money it's for my rent for my family that $195 was part of my rent!!!

  

  Business Response

  Date: 06/25/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a subscription service with hims in summer 2024, receiving the most recent shipment in March 2025. Around March 2025, I discontinued the medication due to side effects and so cancelled the subscription in June 2025 before the next shipment was processed. However, they still sent me the medication at the end of June. Apparently, I had already paid for the medication in April 2025--however, I already needed to discontinue the medication by that point. I would have cancelled at that point had I known I needed to. They call it "prepay" but it really is a way to scam you.

  

  Business Response

  Date: 06/25/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Hers customer who received the wrong dosage of my GLP1 medication following a prescription adjustment. I have made multiple attempts to reach out to Hers for support via my Care chat, as well as via the *********************************************************** but have not received any support and have been unable to get ahold of anyone from the company. The initial Care chat response had nothing to do with the issue I raised. The submit a question does not allow you to do so for weight loss plans. I paid $599.00 for this prescription and am extremely concerned that incorrect dosages are being sent after Hers providers confirmed the prescription update and also that there is zero customer support available to address these kind of issues. I would either expect a refund for this months worth of treatment or preferably an action plan to get me the correct dosage in time to not impact my treatment plan schedule.

  

  Business Response

  Date: 06/25/2025

  Hi Mable,
  We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
  We’ve requested further information to locate your account, so we can help you as quickly as possible.
  We look forward to hearing back from you soon.
  The Hims & Hers Team

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription to Hims finasteride/minoxidil chewable tablets under the impression that I would be billed $35/month.Instead, I was unexpectedly charged $175 upfront for a 5-month supply without a clear explanation or my understanding that it was a bulk charge. I did not authorize this kind of payment structure and feel that the presentation of the subscription on the website was misleading.I reached out to customer service to cancel and request a refund, but I was either ignored or offered only partial resolution. I have not opened or used the product and would like a full refund for the $175 charged to my card.I am asking Hims to:Cancel the subscription effective immediately.Issue a full refund for the $175 unauthorized charge.If this cannot be resolved, I will be filing a chargeback with my bank and pursuing further consumer protection channels. I am hopeful this can be resolved quickly and fairly.Sincerely,******* ******** ********************* *************

  

  Business Response

  Date: 06/24/2025

  Hi Mathieu,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already been charged $175 previously for a product I can't use and informed the customer service *** that I did not want it and needed to cancel my subscription. **************** told me they could not refund the order but that they could help me with cancelling my subscription. Unsurprisingly, 6 months later, I was charged ANOTHER $175 for this product and now I have 2 full orders that I can't use!!! Went online and checked and it says my subscription was never cancelled! This company is a scam and will do anything to get money out of unwilling participants.

  

  Business Response

  Date: 06/24/2025

  Hi Caleb,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23511469, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Caleb Thompson

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for **** and was quickly prescribed a psychiatric medication after the evaluation. After my card was charged, I inquired about side effects and was told of some really undesirable possibilities. I decided to cancel immediately (same day cancellation within a couple of hours) and ask for my subscription to be refunded due to not having used or received a product. Hers offered no refund, despite the medication not having been shipped yet. They told me the $150 would stay on file for future use. I reached out on 2/26/25 to attempt to use that credit for another medication they offer. I was denied the ability to use the credit, and customer service told me I can only use it for another psych medication. The company took the $147 but is deceptive about how it can actually be used - if that medication is not appropriate or SAFE for patients, they should return the funds that were requested.

  

  Business Response

  Date: 06/23/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23503211, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Ineese Jaquish

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting a weight loss medication online and have tried to cancel my subscription because of health issues. I just received another shipment from them and they indicated they have a no return policy. This is the second shipment I received and it is $897.00 a shipment. This is from HIMS & HERS HEALTH *************************** out of CA. I have been experiencing gallbladder issues passing gallstones and also liver issues. I cannot use this medication. I would like to return and get reimbursed for my last shipment. The website will not allow me to delete my credit card information even after cancelling my subscription.Your assistance would be greatly appreciated.

  

  Business Response

  Date: 06/23/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to contact anyone from this company. Ive sent messages on the app with zero response, there is no phone number listed anywhere. I cannot get ahold of a ** for my appointments. I sat on hold for 1 hour and was never connected. My appointments have been rescheduled (by them) probably 4 different times. Now I dont even have an option to reschedule. Im unable to remove my payment method. I attempted to send a customer support request on their website but the message will not send. Its like the submit button doesnt work. So at this point I have my credit card information in this website and it wont let me remove it, its been over a week of not being able to get through to anyone. The option to schedule an appointment is gone so I just have an RX request sitting with no possibility of filling and they have my card information.

  

  Business Response

  Date: 06/22/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 147 by this company and never authorized charge. I made it clear I was not looking for their services and was still billed.

  

  Business Response

  Date: 06/22/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23500331
  
  
  Are you issuing a refund?
  
  
  
  Sincerely,
  
  
  
  Sean Tierney

  

  Business Response

  Date: 06/24/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23500331, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Sean Tierney

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medication requiring refrigerator was delivered not cold.

  

  Business Response

  Date: 06/22/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team