Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put a pause on my subscription 6 months ago. They billed me without notifying me of them restarting the subscription. It was $85.00 which I did not have. The company I work for suspends and pauses memberships all the time. Even if it just a month, let alone 6 months, we will send a reminder that we are going to start it back up. Hims and Hers have a very bad business model with just charging their customers at will without notice. Six months is a long time with a lot going on for everyone to remember that their subscription is starting back up. I would very much like my 85 dollars back. It is unacceptable.

  

  Business Response

  Date: 06/12/2025

  Hi *******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a 90 day subscription for mental health medication. Asked four times for a receipt, kept insisting it was sent to my spam folder. I do not usually have issues regarding email, this in not an error on my part. After cancelling my subscription for poor customer service I was informed receipts come from their payment partner ****** and not actually His and Hers, no emails from ****** either.

  

  Business Response

  Date: 06/13/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 3 months of hair regrowth product from HIMS. Got the 3 bottles that were each sent periodically every 3 months and am currently continuing to use product. I got an email that an additional 4th bottle of product was shipped. Confused, I check the website and turns out that I was subscribed to a service that automatically renewed without notification of such. I canceled the subscription and checked my bank account to find that I had been charged for an entirely new 3 month supply. I reached out to the HIMS support to either, ideally get a refund or less ideally, get the entire 3 month supply shipped without having to renew the subscription. They responded by saying that since the product had already shipped, I could not get a refund. Had I known that I was even signed up for a subscription, I would have canceled given the chance to. After some back and forth, they assured me that the entire 3 month supply was being shipped in the one order and I could do nothing else.

  

  Business Response

  Date: 06/11/2025

  Hi there,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims shipped a $1494 shipment to an address I don't live at and left it at a doorstep without a signature which is specifically part of their shipping policy for medication. They now refuse to refund the cost or send the shipment to my current address.

  

  Business Response

  Date: 06/13/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday may 7th $395 I was charged by hims/hers for a weight loss kit. Got the kit a few short weeks later. The medicine made me so sick I ended up in the hospital with dehydration. I messaged the care team yesterday to let them know my symptoms. They canceled my subscription. I asked for a refund since I was only on it for about a month and I was denied a refund.

  

  Business Response

  Date: 06/11/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 5 month treatment plan that included supplements. I had adverse side effects after taking the supplements for 4 days. I ceased using the pills. I still have the remaining 5 month supply. I contacted the business, they cancelled future deliveries or charges, but will not allow returns or refunds. I spent $195 for the 5 month plan. I am seeking full reimbursement.

  

  Business Response

  Date: 06/11/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally opened an account with this company back in January and used my health savings account to pay for 6 months of medication/treatment for a one time purchase . I only purchased a 6 month subscription. I checked my bank account today and saw they had charged me again as of 6/9/2025. I received no notification that I would be auto-renewing nor did I know this was an option. The email they have on file has been inactive for several months now. Nobody texted or called to let me know. I did not consent to the auto renew. I called today to cancel this order - the online portal said the order was being prepared and had not shipped. The company told me that I could not get a refund and that they would be sending this and would not stop the order.

  

  Business Response

  Date: 06/12/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to be refunded the remaining balance of $345. On April 7, 2025, I signed up Hims and Hers for weight loss treatment and was prescribed medication kit 3 from the company. The total amount for the 1st 6 months were $6490. The potential side effects were nausea, anxiety diarrhea and drowsiness. However, after paying the total amount, I was sent instructions on how to take the pills and more information about additional side effects with taking said medications which became concerning. I saw no way to canceling the order after finding out more details about more serious side effects. After receiving the items, I also notice that there were no tamper seals at all on any of the items. Nor was the box in which they sent the meds was secured. I find this to be a very questionable and unsecure way to send anyone medication. I contacted them immediately to inform them of my concerns and requested a full refund on April 16, 2025. They replied stating they are sorry for the mix-up and requested I sent them photos to assist with resolving this issue which I sent. After contacting them again I was sent $345 of the $690 which is unfair. Again, I am requesting to be refunded the remaining balance of $345. Order placed April 8, 2025 Order shipped April 9, 2025 Order received April16, 2025 Request refund April 16, 2025 Respond received April 21, 2025

  

  Business Response

  Date: 06/11/2025

  Hi *******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response.

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed an auto charge on my card and immediately reached out to cancel. I was not notified that an auto charge was going to occur, and wanted to cancel as the products dont work and I was unhappy with them. They told me that it was too late to cancel even though the products hadnt shipped (and wouldnt do so for another 2 days) and they waited to respond to my follow up email until the product had done so.

  

  Business Response

  Date: 06/10/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th, 2025, I was charged $175 by Hims for a subscription I had previously attempted to cancel. I had made multiple attempts to stop the subscription before the charge and before the item was shipped, but the cancellation did not go through. I did not receive any warning email or notification before the charge was processed or the product was sent out, which left me with no opportunity to act in time.The company had initially committed to providing a subscription-based service with the option to cancel at any time. However, the cancellation process was extremely difficult to navigateit seemed intentionally confusing or hidden, and my efforts to cancel were unsuccessful despite being timely.After I was charged, I contacted customer service but did not receive a proper resolution. As of now, I have not received a refund.I believe this practice is deceptive and predatory, especially considering the high charge amount and the lack of proactive communication from the ********** requesting a full refund of the $175

  

  Business Response

  Date: 06/10/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******