Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to their site to get more information about their medication offerings on June 7, 2025. Went through their questionnaire. After filling out the questionnaire, I was asked for credit card information before my details would be sent to a licensed doctor to evaluate. I expected to be contacted by the professional before any order was submitted as I was only interested in some sort of trial to make sure the medication did was it was supposed to without any side-effects that would make it impossible to use it. Instead, I was immediately charged for their "best deal" of 5 MONTHS of medication with no option on their site to cancel.I received the medication several days later and began it. Within 4 hours of the first dose, I started to experience severe headaches. After trying to mitigate these myself with OTC pain medications, the headaches continued and I reached out for advice. The advice was to "take less." I had to fully stop my dose 4 days in due to crippling headaches that left me in bed. I discontinued use and reached out for how to return the medication and get a refund. I was told I could not send the medication back, but I could dispose of it according to the instructions it was sent with. I would then have my issue sent to customer support for a refund. I disposed of the medication. I was then sent a message 10 hours later stating that I could not be refunded at all.I got very quickly tricked into ordering way too much medication when all I was looking for was a trial without any actual conversations with a health care professional. The option to cancel my subscription was hidden behind layers of clicks that was downright difficult to find, and I am unable to remove my credit card information from my account to ensure they can no longer charge me. The whole ordeal is unethical and unprofessional and this company should not be allowed to continue to operate under its current business model.

  

  Business Response

  Date: 06/16/2025

  Hi *******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** on June 11, 2025, about a hair issue. They required a credit card for a temporary charge before the doctor would review my case and prescribe medication. Upon receiving the prescription at 6:23 p.m. They listed the medication, and I looked up what they listed. I was reluctant to take it based on the side effects, so I asked to cancel and not ship it. This was sent at 8:28 PM, the same day, a little over 2 hours later. The next day, they responded that it was too late because it had already been processed, but they could cancel the future subscription. There would have been plenty of time since only 2 hours had passed, but they waited a whole day. Even the tracking number shows it did not ship until June 13, 2 days after I canceled, so still enough time. I want a refund because I do not want to be forced to take medication I am not comfortable with. That would not seem ethical for them as medical professionals, but I use that term loosely.

  

  Business Response

  Date: 06/16/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was auto-renewed and charged on 06/14/2025 before I had a chance to pause it. I contacted customer service but was told I cannot cancel or refund it. The product has not shipped yet. I am requesting a cancellation and full refund before it leaves the warehouse.

  

  Business Response

  Date: 06/16/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed on my credit (6/15/25) card for a prescription I thought I had terminated. I received no advanced warning of this charge, unlike every other auto-payments I have to my accounts, or I would have told them to cancel this order. When I reached out to their support and requested the refund, I was sent the following:Since the order has already been processed, were unable to provide a refund for your prescription. I sincerely apologize for any inconvenience.We offer access to prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. Since refills process automatically based on your chosen shipping/billing cadence, we kindly ask that our customers send us a request to cancel at least 48 hours prior to their next process date to ensure that we are able to accommodate the request.If I had received the warning 48 hours prior of this charge, I would have promptly declined and we would not be here. They are offering no solution except Sorry Sucker.I see this appears to be their business practice, per the other complaints and reviews and it needs to be stopped. All I want is a refund. I have requested a stop payment with my bank on this as well.

  

  Business Response

  Date: 06/16/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this evening i was going through a tutorial to identify the correct hims medication for me. however at the end when it suggested, i moved forward to speak to a clinician about it and if it is the right idea for me. the clinician responded with a massive massive message approving the medication and i was charged $147 but i NEVER authorized that i would like to move forward with the actual order. i still need to reach out to my PCP and urologist to make sure this medication wont effect me negatively. they illegally withdrew from my checking account for services i did not explicitly authorize and acted with predatory behavior during the informational process. i do not want this modification and i did not authorize any withdrawals explicitly from my account. *** tried all the help options but cannot seem to even get ahold of anyone its all just informational paragraphs. this is ridiculous.

  

  Business Response

  Date: 06/15/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me with no warning 147$ for a prescription I didn't request yet I still had medicine from my previous prescription and I wasn't informed ahead of time of the upcoming charge I've had issues with this company before because of something similar and I still tried to give a chance, now my account is in the negative I have no funds for food or my essential need I've contacted the merchant and the bank and haven't received any information or assistance. I believe they should of asked me if I was ready for a refill before just charging me that's what normal places do I feel like I was prayed on

  

  Business Response

  Date: 06/13/2025

  Hi Clay,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  We have followed up with you via email and look forward to your response.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** send me a second shipment package without prior notification. I experienced psychological disorders from the first shipment and since then I am seeing psychotherapist (stopped taking them after a few pills). I was not informed about the second package is coming up nor charges applied to my bank account. I feel that I was forced receiving pills that have serious health implications.

  

  Business Response

  Date: 06/15/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the weight loss membership. However I had stopped the medication and was not aware of the renewal that was scheduled. I did not receive any notifications prior to being charged and the shipment arriving. So now I have medication and debt for something that I will not use. I did not have positive reactions to the medication and did not see any results. I actually gained weight and stomach issues with the medication. Now I am stuck with medication that I will/can not use due the complications I had with it, and the fact that I was charged for something that I did not want and can't afford.Any auto subscriptions I have notify me about the upcoming withdrawal of funds several days before fulfilling the subscription. However I was not given that opportunity with HIMS. And when I contacted them about it, they said it was too late and that the medication was already shipped.

  

  Business Response

  Date: 06/15/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will look forward to hearing from them about this matter. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I had ordered this medication in April and have experienced a negative side effect such as a rash on my stomach and my arms at and around the injection sites. These spots are itchy and painful. I thought it would get better but it has not. I had reached out to my primary care doctor and my endocrinologist and they do not want me to continue this medication as for it is not for me and negatively affecting me. I have reached out to cancel my subscription. I had bought the year subscription spending about $3588. Since I have to stop the medication do to a side effect so soon (because it has negatively affected my health), I am requesting a refund. Thank you.

  

  Business Response

  Date: 06/13/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have messaged this company 5 times about receiving my medical letter and each time, I have not received it. Look at the dates. Look how long its been. They have my email, but for some reason Im still not getting my record. I just want to hear from the prescriber at this point. I really need a letter from him too.

  

  Business Response

  Date: 06/18/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team