Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hims & Hers Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 month supply of Hims hair loss treatment on January 18th. I was not aware I was agreeing to a "subscription" at the time. I tried the product for 4-5 months and did not receive the desired results, opting to stop using ********, on June 8th, 2025, I received an email that my next order has shipped. Prior to this I received no communication about an ongoing subscription. I logged into my Hims account to dispute this shipment, attempt to prevent the charge, and ultimately cancel the subscription. I had to go through multiple confusing pages/prompts to cancel the subscription. It was very difficult to find the option to begin the cancellation as a technically savvy individual. This practice feels exploitative, and not being notified before deciding to charge me for additional products more than 5 months after my initial purchase feels shady at best. My goal for posting here is to warn other potential customers, as well as receive a refund and prevent this product from shipping to me.

  

  Business Response

  Date: 06/09/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive entrusted HERS to help me with my menopausal hair loss. I took the quiz and based on my symptoms they prescribed minoxidil/hair vitamin for me. They offer different prescription interval levels and incentivize by the longer you sign up the less your monthly cost is. I chose a five month option which is the longest term they had which then gave me the cheapest monthly cost for my RX. They send the medication for five months altogether and then offer no assistance when you have side effects and you can no longer take the product. I have paid $175 for hair vitamins and ********* that I can no longer take. Ive contacted them. Theyve offered a different prescription however they want me to now pay the additional new amount for a new RX and said they dont offer refunds- $175. Im sure this is a scam and this business should not be allowed to incentivize by offering lower rates for a prescription for a longer term and then claim to be just like a pharmacy or a doctors office, which by the way, do not offer different pricing for medications based on term or subscription. They also offer no negotiation of new prescription or make it clear that you get all term subscriptions (months in advance) without recourse if for some reason, the prescription has side effects that you are unable to tolerate.

  

  Business Response

  Date: 06/10/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription months ago, but got charged unexpectedly for another expensive subscription without warning. I asked for a refund and they refused and acted like I never cancelled my subscription after it didnt work well for me.

  

  Business Response

  Date: 06/08/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me without even talking to a doctor. They just approved a treatment automatically then charged my card 175 dollars, then they refused to give me a refund.

  

  Business Response

  Date: 06/08/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with hims for a sexual health product. Product was received. Went to look for a receipt to submit to my HSA, was not accessible on their website. After working with their customer service, I was informed ********************** does not provide receipts for sexual health prescriptions. I was floored by that. In no universe would I think that's even legal, let alone ethical. I quickly cancelled my subscription. But I'd still like the two itemized receipts for my purchases they have been unwilling to provide. Unbelievable.

  

  Business Response

  Date: 06/08/2025

  Hi,

  We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

  Weve requested further information to locate your account, so we can help you as quickly as possible.
  We look forward to hearing back from you soon.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23436529
  
  I am rejecting this response because: it does not provide any explanation/rationale for the practice nor does it provide the itemized receipts requested.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/10/2025

  Dear ********,
  
  I am truly sorry our last response was not satisfactory.
  
  To provide some clarity: Hims operates within a regulatory framework that governs how certain healthcare-related transactionsespecially those involving prescription treatments for sensitive health conditions like sexual healthare documented and disclosed. While we strive to be as transparent as possible, our current policy limits the availability of traditional itemized receipts for specific prescription products in order to protect patient privacy and maintain compliance with pharmacy regulations.
  
  We value your feedback and recognize how this experience could have felt unexpected. We have followed up via email, and can respond there if you need assistance with anything else. 

  Sincerely,
  The Hims & Hers Team
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23436529
  
  I am rejecting this response because: the receipts were not provided.  You claim you are protecting my privacy but I'm literally asking for the information, I could care less who sees it.  You claim regulatory compliance but I've already researched other online pharmacies for sexual health who do provide the receipts this you are choosing to withhold under the false pretense of "compliance".  It's clear you won't be assisting your patient here.  Let me know how that approach works out for you.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I purchased a 6 month supply of GLP1 from HERS. It is now the beginning of June and I haven't lost any weight, as a matter a fact I've gained a couple of pounds. In the past I used GLP-1 from a different company and I felt the effects of it a day or two after the first dose. I am going into my third month and there's been absolutely no changes in my appetite levels.Every week I would check in with the provider online however, you always receive a generic message with no solutions or recommendation to change or increase dose. No one at **** has helped me and I am starting to think that the bottles are just saline solution and maybe a bad batch. In the meantime $900 have gone down the drain. Don't use them, I should've just stayed with RO but wanted to give HERS a chance because they were a little less in costs.

  

  Business Response

  Date: 06/09/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product was ordered for my son as a one time order; no notification that this order would be reoccurring order; when order we requested one order to TRY.;My credit card was charged without my knowledge or authorization. I did not sign up for any recurring service, nor did I receive any prior notification that I would be billed automatically. As soon as I saw the charge, I contacted their customer service to request a refund. Despite reaching out immediately, the company refused to reverse the charge. I believe this charge was unauthorized and unfair, especially since there was no clear indication or communication regarding a subscription. I am requesting a full refund for the recent charge.

  

  Business Response

  Date: 06/07/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me 147 dollars on 6/6/25 for a prescription that i no longer needed, tried to contact customer service to get it resolved and they said it had "already shipped" and there was nothing they could do other than get me a half refund, proceeded to try and railroad me into leaving including hanging up on me twice.

  

  Business Response

  Date: 06/07/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** on May 23, 2025 and I did not authorize this transaction. A while back I had ordered something and I did not get it delivered and the transaction was returned on my credit card. I did not sign up any membership. I dont know if theres $32 charges for membership. I do not want membership I think I told them that. If this is not taken care of, I will have to cancel my card and do a dispute.

  

  Business Response

  Date: 06/07/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I received a new prescription for Kit 1 weight loss meds because i needed an increase in *********. I was told via the physician in the chat on the Hers app that this would be shipped to me free of charge. I then checked to see if my refill and billing date had changed for my next round of meds and it had. My next 5 month billing AND shipping date was CHANGED on the app from June to September 11th. Well, you can imagine my surprise when I looked at my credit card statement today on June 5th and I see a $395 charge from Hers from June 2nd!!! I immediately went to the hers app to contact support via the chat. I do not need more meds at this time since I just received a new kit in May and I should not be charged or receiving another kit until September! Well, the chat was completely useless because it seems to be AI only and not a live person. I could not get a straight answer and I kept having to repeat myself over and over again. I want a refund of $395. I was mistakenly charged on June 2nd. I do not need more meds at this time considering I just got a free kit last month!!!! I should not be billed again until September. I should not receive another kit until September. I have been a very happy customer up until this incident and I had planned on staying with this company for years to come, but after todays incident, Im considering canceling my entire subscription unless this situation can be resolved to my satisfaction. Please email me ****.

  

  Business Response

  Date: 06/08/2025

  Hi,

  We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

  Weve requested further information to locate your account, so we can help you as quickly as possible.
  We look forward to hearing back from you soon.

  The Hims & Hers Team