Reviews

This profile includes reviews for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Williams Sonoma, Inc. has 197 locations, listed below.

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  Williams Sonoma, Inc.

  3250 Van Ness Ave San Francisco, CA 94109-1012

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  Williams-sonoma Store 284

  70 Village Sq Baltimore, MD 21210-1610

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  Williams Sonoma

  7875 Montgomery Road Space 2123 Cincinnati, OH 45236

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  Williams Sonoma, Inc.

  7 Backus Ave Danbury, CT 06810

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  Williams-Sonoma Stores, Inc.

  1001 Bishop Street 1001 Bishop Street, #1600 Honolulu, HI 96813

Review Details

• Review fromelizabeth g

  Date: 12/15/2024

  1 star
  We purchased outdoor furniture in 2022. $2,800 chaise x2 and 4 chairs. All are falling apart and William Sonoma refuses to do anything about it.

• Review fromAlen I

  Date: 12/07/2024

  1 star
  Total rip-off on prepared foods and crappy to boot. What they claimed is 3-5 portions when in reality is one single meel, horribly salty and has 5 different nitrates.$89 down the garbage shoot literally.

• Review fromMelanie H

  Date: 12/07/2024

  1 star
  Worst customer service experience I have had - in part because their processes seemed designed to prevent their phone agents from being able to help or escalate issues. So frustrating! I spent over $5,000 on a set of 4 bookcases, and paid extra for assembly. I didn't realize two small pieces of hardware were missing until the contractor I hired to install them already had 3 of the 4 attached to my wall. We discovered two of the "furniture leveling feet" were missing and the kind available from hardware stores or ****** were bigger and would not allow getting the endcap bookcase at the same level as the other three already installed. I called customer service multiple times. Each time I got a different story and different steps to follow and no one would allow me to speak with a manger until the last time I called (4th call) - and that only after I screamed at the agent as I explained my frustration. (No profanity was used.) Credit to the agent, ******, for her persistence over 1 hr 45 min of trying and finally getting a manager to speak with me. Finally yesterday, I received 4 furniture leveling feet - 5 months after I received the bookshelves. However, by then I had already paid my contractor several hundred dollars extra for his time to figure out a different solution. I asked for compensation when I spoke with that manager, but I don't expect that will come my way any time soon.

• Review fromDaniel T

  Date: 12/02/2024

  1 star
  We replaced our flatware with a brand new set at ******* Sonoma. The first set was delayed in delivery by a few weeks and came damaged. They just threw all of the pieces in an empty box with no packaging. After requesting a replacement, we were told it would come in a week. Lone behold, it did not come in a week. After multiple hours of phone conversations with customer service, I found they had issues with the delivery again. Finally the replacement set came over a month and after it was promised. Sadly, this set was also damaged. **************** was tough to deal with, and only gave us 15% after the botched delivery and damaged products. We were worn down at that point, and accepted the terms. Would not order from here anymore. Bad experience.

• Review fromSharon G

  Date: 11/29/2024

  1 star
  If there was less than 1 star I'd leave that. Your company has the worst ***************** Supervisors DO NOT want to work. They make the CRs do the dirty work, when they should just do they. right thing. I placed an order with them on Nov 7, 2024 to be delivered on a specified Date of Nov 27, Kept checking the Tracking order and all it kept saying was it was in preparation. I called spoke with someone, they put me on hold and disconnected me. Called back to speak with another *** got the run around with them telling me it was in their warehouse still and hadn't gotten a tracking label from *** yet. I said they its in your warehouse why hasn't my order shipped. They don't know and can not find out. I ask to speak with a supervisor. The supervisor tells her to tell me they will give me are placement order. Why would I need a replacement order when my order is sitting in the ware house waiting to be shipped. They finally tell me they will connect me to a supervisor ***. Well I get out on hold, they disconnect me. I call back they tell me to hold again. Disconnect me. What kind of ************* is this. You are a huge company and you care nothing about your customers. Call back again and am on hold again. You are a horrible company and I will never order from you again and will make it my mission to tell everyone NOT to ever buy anything from your company again.

• Review fromAndrea S

  Date: 11/27/2024

  1 star
  We purchased a toddler bed (~$600) for my son this summer. It came damaged (one piece was delivered damaged and some damage was done during self-assembly). I reached out to customer service to get replacement parts for the damaged pieces.. The customer service representative indicated that they would send the damaged pieces.Several weeks went by, and I hadn't heard back from them regarding my request. I called again and asked for a follow-up. Although they indicated that they had sent a message about this, I never saw it. I'm unsure if it ended up in spam or if I missed it somehow. They indicated to me that the manufacturer no longer produces the bed, and the replacement pieces would not be available for me. I requested a refund of some sort, and a refund of $60 was offered. After I requested a greater amount, $100 was offered. In my opinion, a 40% to 50% discount would have been more appropriate for the sale of a "new" product that was delivered damaged. A reputable company should not be selling damaged products and not offering significant compensation. The offers of $60 and $100 are offensive to me. They did also offer for me to return the bed for a full refund. However, my son has been in this bed since the summer (it is now November) and has taken quite a while to become accustomed to the bed. I am unwilling to disassemble, rebox, and ship it back and make him readjust to another bed. I am currently 9+ months pregnant and I had intended on purchasing a changing table from ***, but after this poor customer service experience, I will be purchasing a changing table elsewhere and do not intend to give Pottery Barn Kids any additional business. The supervisor that I dealt with indirectly was named ******* *. I'm pretty disappointed in the whole experience.I hope they can improve their customer service, especially when damaged products are delivered. I would welcome further discussion with *** if they would like to try to make it right.

• Review fromAnushka c

  Date: 11/24/2024

  1 star
  Atrocious in terms of operations and logistics. Missing parts, months long delay on deliveries, customer service cant track any of your items. Worst furniture company! Is anyone monitoring them?

• Review fromKristen H

  Date: 11/20/2024

  1 star
  Do not buy from Pottery Barn!I am writing to express my profound dissatisfaction with the service I have received from your company, which has proven to be the most frustrating experience I have encountered in my dealings with furniture ************ March 2024, my canopy bed was delivered; however, it arrived damaged and featured two different fabric colors. The delivery and setup crew acknowledged these issues and assured me that someone would reach out to address them. Regrettably, no one contacted me, prompting me to initiate several follow-ups.Eventually, the company did deliver replacement parts to address the damaged metal components and, as I believed, the correct fabric color. Unfortunately, the replacement fabric was still incorrect. Once again, the delivery team promised that someone would get in touch, but I did not receive any communication. After persistent efforts to resolve this, I learned that the only solution offered was to pick up the entire bed and provide a new one; however, no timeframe was given for the delivery of the new replacement ****** that stage, I requested the pickup of the bed and a full refund. The bed was collected in the beginning of October, with the assurance that a refund would be processed back to my original payment methodPayPal. After two weeks had passed without any refund, I called to inquire about the status and was informed of an issue with ******, which prompted me to reach out to them. ****** confirmed that there were no issues on their end.After waiting further, I contacted your customer service once again to express my frustration regarding the lack of refund and the inadequate communication from your team. Last week, I provided my debit card information, and I was assured that a refund would be processed to my bank account within 3 to 5 business days. Unfortunately, we have yet to see any funds reflected in our account

• Review fromElyse L

  Date: 11/20/2024

  1 star
  I bought 2 medicine cabinets that a contractor installed for a bathroom remodel and they are peeling after 3 years. They are not under warranty but it is a known problem and defect that has affected a number of people and there is no response for pottery barn. Implied warranty would suggest a custom installed medicine cabinet should not fail after 3 years and there is no recourse for consumers who bought the product assuming it would last for years to come. Im unhappy with the product and just as unhappy with the response.

• Review fromCharles N

  Date: 11/19/2024

  1 star
  I'm a new hire and I've just been trained to reject customers' requests for refunds. I've seen order note after order note where the same customer had to call about the same issue just to be rejected in the end. I'm rejecting customers to keep my job.