Reviews

This profile includes reviews for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Williams Sonoma, Inc. has 197 locations, listed below.

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  Williams Sonoma, Inc.

  3250 Van Ness Ave San Francisco, CA 94109-1012

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  Williams Sonoma, Inc.

  5415 Tamiami Trl N Naples, FL 34108-2853

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  Williams Sonoma, Inc.

  7 Backus Ave Danbury, CT 06810

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  Williams Sonoma

  7875 Montgomery Road Space 2123 Cincinnati, OH 45236

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  Pottery Barn

  Lenox Mall 3393 Peachtree Rd NE Atlanta, GA 30326-1162

Review Details

• Review fromGeoff H

  Date: 11/18/2024

  1 star
  I purchased a leather armchair from this store two years ago. It cost between 3 and 4 thousand dollars and was advertised as top quality, single grain leather. About six months ago the leather on the back of the chair started peeling, revealing a much lighter surface underneath. Despite visits to the store, along with pictures of the damaged chair, and multiple phone calls to both the store and the customer service line, nothing has been offered to address the obvious low quality leather on the chair. They are not even returning my calls now. I shopped there because of their brand name even though their furniture was more expensive than many of their competitors. That was clearly a mistake. I will not be shopping there again, including their sister store, Williams Sonoma across the street.

• Review fromJorden B

  Date: 11/14/2024

  1 star
  I thought this was a reputable store when I ordered from both ******* Sonoma and their subsidiary west elm. My ******* Sonoma order from September 13, 2024 hasn't shipped yet (today is November 14, 2024) and while half my west elm order from November 3, 2024 shipped the other half hasn't shipped. The tracking information showed delivery dates and then showed no delivery dates available and then showed back ordered and is now back to no delivery dates available. In both cases, they have already taken payment. Please be careful. Please don't make the same mistake I have made - twice. Especially if you don't have extra money to lend ******* Sonoma for months at a time. NB: BBB, you should add a no starts category.

• Review fromCarol T

  Date: 11/13/2024

  1 star
  Do yourself a favor and save the headache, don't order from here. They keep delaying my shipping date...I don't think I will ever receive my order. Delayed from October 29 - November 9 - December 10- December 19. I'm afraid to get a refund after hearing from everyone's experience of not getting their money back. **************** was useless...

• Review fromJulie D

  Date: 11/05/2024

  1 star
  Absolutely scum people. Do not order from here. They do not ship items and dont want to issue refunds for the stuff you paid for.

• Review fromDonna B

  Date: 11/02/2024

  1 star
  I ordered Diwali Tea Lights on 9/24/2024 for our Indian celebration on 11/1/2024. As of today 11/2/24 we still haven't received them. I call every 3 days to get an update and I get the same update, "they are coming in tomorrow", but tomorrow never comes. I have talked to supervisors, *** and ****** who both stated the same thing. It's coming tomorrow and will be shipped out the night day. Today, 11/2/24 I called and asked for a supervisor. I was told by customer service that supervisor ****** didn't want to talk to me, because she had the same information as I had been told before. It's coming in tomorrow. Now, even their own supervisors won't speak to me. On top of all of this, Pottery Barn continues to sell these lights on line when they know full well they don't have the product and haven't had it for over a month and a half. Isn't that fraud to allow people to purchase a product that they know full well they don't have and don't have a clue when it will ever come in? Our government should go after businesses such as this who take your charge cards fully knowing they can't fulfill your order. What a scam. Remove this product off your web page if you know it's never coming back in stock!!!!!

• Review fromJe L

  Date: 10/29/2024

  1 star
  The worst customer service I have ever experienced. I am in complete shock.I purchased a lamp and when I received it, the box was damaged. Upon opening the box, the lamp was of poor quality and had a Made in ***** tag. When I googled the lamp's tag, I realized it's a cheap lamp that can be purchased on other retailers for 1/3 of the price. I immediately called and requested a refund and asked for a pickup because the lamp is heavy. After jumping through cumbersome hoops, they finally scheduled a pickup. 3 weeks later and I realized I did not get a refund. The *** said it doesn't show it was delivered back to them and to call them again with proof from **** I then got the proof and called back and this extremely rude *** said out of the blue, "We cannot issue you a refund and the address was unsafe for pickup."..what?! I had no idea what he's talking about, I just called back with proof that *** delivered it back to them and now this new guy is saying he cannot issue me any kind of refund. It sounded like he had no idea why he was saying that. I asked to speak to a supervisor. After waiting on hold, this new ***, who was extremely condescending, had a different answer. She said, we cannot issue you a refund until the warehouse "checks" you in. Once again, I'm so confused. I said ok, well I'm the customer, what are the next steps? Do I need to call back in one week, two weeks? She said I should call my bank and request a dispute. WHAT?! I am completely appalled, confused and disgusted. I've never experienced a team of absolute incompetent customer service ***s like the ones ********************** has. They all gave different answers and DO NOT CARE about their customers.

• Review fromTammy C

  Date: 10/16/2024

  1 star
  If I could give this organization a zero, I would. We went into the store and purchased a bedroom suite that cost over $5,000. I paid with a credit card. When I checked my balance on my card a few days later, there were 5 charges from Potterybarn equalling over $14,000 in pending charges. When I called the store to tell them there was a mistake, they kept saying it was a "pre auth" charge and it won't "actually" go through. I was on the phone with the the sales person and he refused to allow me to speak to a manager, after I hung up with the store, I called their customer service and was on the phone with them for over an hour. I demanded to speak to a supervisor. When I finally got the supervisor he kept saying that they won't "actually" go through but will just show pending , and in a few days they will "fall off". And that's just their "practice". I told him to cancel the whole thing. Now , my credit card is showing 1 charge that actually went through and the other 4 charges are still in pending. I am furious. They treated me with such disrespect. And how are they able to do that? It seems like fraud to me. I will probably end up disputing the charges and have to get a new card (which is a huge hassle), which I was hoping to avoid. At this point, nothing has been resolved.

• Review fromTim C

  Date: 10/16/2024

  1 star
  West Elm uses deceptive pictures to represent products that they don't actually provide, but market as if they do.
  
  Example, the Vegan Classic Café Dining Chair Cushion (Set of 2) depicts a fully integrated cushion with the chair frame, but when I purchased, it came as a separate cushion that just sits on the existing chair. This is deceptive and I would not have bothered to purchase this item from them if I had known it was just a cheap cushion.
  
  West Elm should remove the deceptive marketing from the product.

• Review fromLinda B

  Date: 10/14/2024

  1 star
  I purchased a leather couch in March, 2024, an expensive item for me, so I opened a credit card with Pottery Barn (PB) to receive 10% off. The credit was given as a gift certificate, I used it to buy additional items on sale at PB in April that wouldn't be shipped until September. A long time to wait but that was okay with me, I didn't give it another thought until we moved, in September. I looked up the order in my email history to notify PB of my new address and found the order had been canceled stating items were “no longer available.” I looked online at the items that had been canceled because they were “no longer available” and the same items are available at full price. I bought an expensive item, jumped through the hoops to get 10 percent off, used the gift certificate to purchase sale items that would be arriving five months later, in the meantime PB cancels the order; when I call to inquire about my order I think is due to ship they tell me the order was canceled because items were “no longer available” and the gift certificate is now expired and can no longer be used. Zero recourse to satisfy a customer for the small savings I made. I was on the phone with customer service twice the second time for over 90 minutes. The supervisor I was finally able to speak to was curt and would not credit my order they canceled because items were “no longer available” but now are available. If the order was not canceled by PB I would have received my order as I expected. I asked to whom I could write a letter of complaint, she would only give me her email address and would not provide any other customer service contact information for PB. I would not recommend this company due to the poor, unsatisfactory customer care after a purchase was made.

• Review fromCortney M

  Date: 10/11/2024

  1 star
  Treated me terribly. Had an ottoman completely bust after 2 years. They told me they would give credit or repair and then ghosted me. No one would return my email when I tried to check in after they missed the date they said they would contact me back and then no supervisor or general manager would accept my call. Will never shop here again and they are not professional!! Expected more from a high end furniture store!