Reviews

This profile includes reviews for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Williams Sonoma, Inc. has 197 locations, listed below.

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  Williams Sonoma, Inc.

  3250 Van Ness Ave San Francisco, CA 94109-1012

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  West Elm Store

  411 Park Ave Ste 135 Beachwood, OH 44122-4253

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  Pottery Barn

  2000 South Randall Road Algonquin, IL 60102

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  Pottery Barn

  3393 Peachtree Road NE Suite 2046A Atlanta, GA 30326

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  Pottery Barn

  6401 Bluebonnet Blvd, Suite 300 Baton Rouge, LA 70836

Review Details

• Review fromMegan C

  Date: 08/01/2022

  1 star
  Ordered three twin beds for my boys in the end of May. Delivery was estimated within a week. Well 1/3 of each bed came within a week and come to find out after many emails, the other parts of each bed were still not in their warehouses. Thinking we needed to make room for three beds (and help pay for them) we sold our twins cribs/toddler bed set when we saw they were being delivered not knowing it was only 1/3 of each bed! After 6 weeks of them sleeping on mattresses on the floor I canceled my order and we purchased beds elsewhere that were in stock. They assured us that once they picked up the pieces we had I would be refunded within 5 days. Its been almost a month and Im still waiting on my refund and cant even tell you how much time I have wasted on the phone and emails with customer service! So disappointed in how this whole situation has been handled, as we have bought many things from them in the past!

• Review fromKatie C

  Date: 07/29/2022

  1 star
  I have never dealt with such terrible customer service which is especially horrible for a "higher end" company. I ordered a matching nusery set (crib, changing table, crib converter set, and bookcase) back in January 2022. At that time the different pieces were estimated to arrive from February through April. Every piece got delayed or placed on backorder. It got to the point that I canceled the bookcase but was forced to wait for the crib because they sent the changer table and converter kit. They charged me for the crib on the credit card and I paid in full 2 months ago but. Apparently they did not have the product. I am still waiting on the crib. It us unacceptable that I was charged for something they have not fulfilled. I have called customer service and been placed on hold for over an hour withno resolution in sight. I have also sent multiple emails which get a generic sorry for the inconvenience and will look into your order and update estimated ship date in a few business days. There has been no update or help via that modality either.Please do not do business with this company or you will end up like me with a newborn without a crib that was ordered well in advance.

• Review fromJamie D

  Date: 07/29/2022

  2 stars
  I ordered a sofa from West Elm on June 17-in stock and ready to ship. The delivery address was incorrect (different state) and I corrected within 2 days of the initial order. I contacted West Elm three times and was assured they had the correct delivery address. The first delivery estimate was June 24-Jul 8. Several more emails to West Elm and the date changed to July 18-Aug 5. I received a text from the delivery service and when I tried to schedule I was not in their delivery state-they had the incorrect delivery address. Three days prior to this the correct delivery address was confirmed. It will be rerouted to the delivery hub in the correct state -another 2-3 weeks then they will call me to schedule. So in stock and ready to ship 1-3 weeks for delivery will be (fingers crossed) really 10 weeks-if I am lucky. The customer service people, with one exception, were very nice and did their best to be helpful, but they have not control over the operations.

• Review fromCaitlin R

  Date: 07/28/2022

  1 star
  I placed an order December 17, 2021 and the original estimated delivery date for the Cameron ********* was April *****. I now see it is estimated into September. It has been changed multiple times in between. I accepted it each time, but this is getting ridiculous.I reached out to customer service who told me they cant really help me until the item is delivered. This was the last time the date changed, June 17. They said they will offer compensation, but it cant be discussed until the item arrives. I reached out today and we cancelled the item. I mentioned I will report to BBB for the lies reported on the website. For example, I asked And how can I place an order now and get it the same amount of time I would if I placed the order in December? That makes no sense. I was told It wouldn't be, as they are not in stock. So the website is very deceptive. When I said And I am reporting PB to Bbb because this is the WORST customer service I have ever received I was told Unfortunately I will need to close the chat due to threats. Threats? To post an honest review on BBB to let others know about the service they will receive. I will never shop with pottery barn again. The customer service is awful and clearly stock is worse. And it is super frustrating they are the ones to threaten you when you say you are posting a review about them. It is ridiculous. Do not shop with Pottery Barn. Go somewhere else.

• Review fromKim K

  Date: 07/28/2022

  1 star
  We've spent a good amount purchasing from Williams Sonoma throughout the years. We purchased a pan of their brand at a premium price. In less than 2 years of very light use, the pan began to rust and deteriorate. We contacted the company who simply told us the pan only has a one-year warranty for quality and we were welcome to buy another pan from them. Granted, the warranty is only one year, but at the premium price and when the pan began to rust and deteriorate so quickly, clearly the company does not stand by their branded products and does not understand how to provide a good customer experience. So very sad the company prefers to lose customers when it would be so simple to stand behind their product quality and provide a caring customer experience.

• Review fromSadie C

  Date: 07/27/2022

  1 star
  I used to love West Elm, but I recently moved to a new house and ordered multiple pieces of furniture and it has been a nightmare. I recently got an email alerting me it was time to schedule delivery of my dining set. I called West Elm and waited on hold for 30 minutes. They then sent me to the shipping department who then referred me to Ryder. I called Ryder and they told me they don't have my order in their warehouse. I reached out again to West Elm via email and was given this response, " As for time frame I do not have an exact date when they will reach out but tracking shows the next stop for the trailer is the final delivery center." That was 8 days ago. Since then I have not received any updates.

• Review fromLinda W

  Date: 07/27/2022

  1 star
  I ordered a bunk bed for my grandson in April 2022.I received a call july 20th to schedule delivery, set it for july 26 2022 from 8;30-10:30. They send you a website so you can track it.July 26 went on the website to track it said its on its way 10:00 I look and it said CANCELED!!I had taken the day off of work, I called and no one could answer me why it was canceled..I was on the phone for 4 hours and no one could help me, going from 1 dept to another, it was bad and no one cares.Finally they got ahold of someone and the ladder wasnt with the order.Are you serious, no one has called from pottery barn to tell me my order is delayed, or canceled, no one cares that you took off work, or we took down the old bed, now my grandson has to sleep on mattress on the floor for 3 weeks now August it maybe in..its going to take a month for a ladder to come in.. ReallyI own my own business and believe me if we couldnt deliver something to a customer someone would be calling them, that is so rude and not acceptable.I will never order from pottery barn ever again.*****Do not buy anything form pottery barn*******Spend it somewhere else, I am.

• Review fromH. R

  Date: 07/27/2022

  1 star
  I have had the same experience as many other customers.My order was placed on May 22nd. Some items were available for **** others July. That continues to be pushed back. Pottery Barn has charged my credit card thousands of dollars for several pieces of furniture, but have still not delivered. When an item is shipped into the US and then to one of their distribution centers, they charge the customer. Apparently my items are buried in these massive distribution centers. The charges appeared 8, 6, and 4 weeks ago. My choice is to pay & take the chance I'll never receive my order or accrue the interest, which customer service told me they would compensate me for when I took delivery. In my last communication, I stated that I was going to file multiple complaints. Later that day, I received a call from the delivery company. They looked up my order & said they would call back Monday. It's Tuesday, still no call.I have contacted PB multiple times with no resolution. They told me I was billed because the items were shipped. Yes, from one of THEIR WAREHOUSES to ANOTHER not to the customer.I am not exaggerating when I tell you I have spent hours of time on this.If it is backorder, fine then **** me when it has a possibility of being delivered. I can't cancel bc some are custom pieces that are non-refundable. The only positive is the customer service agents. I can only imagine what it is like for them dealing with this all day. They have all been very professional and kind.

• Review fromLindsey C

  Date: 07/25/2022

  3 stars
  Ordered a back to school bundle that should have all arrived by July 27th. Then found out the lunchbox was back ordered until at least Dec. 28. The website continued to show availability and customer service line would hang up on me after being on hold multiple times.

• Review fromRustin T

  Date: 07/25/2022

  1 star
  Very disappointed in the customer service department's failure to communicate. I have ordered over 8000$ worth of patio furniture in late January and as of now, 7 months later, I am still having issues with Williams Sonoma fixing the issue of them sending incorrect cushions, It took and a half months to receive this product, despite them claiming it being in stock. They first shipped all my products to the wrong state, and had to wait another month because of this mishap. When things finally did start arriving, I noticed the cushions are incorrect from what I had ordered So as of now I have been dealing with their customer service "leadership" team for several months and it seems there is always an "emergency" or a "meeting" that prevented anything from happening. Seriously, I have at least 5 emails claiming the same issue of being "pulled in meeting" or had to "leave early because of emergency". I understand things happen, but not to the extent of this treatment. It appears this companies policy is to kick the proverbial issue can down the road and let things just continue to not be resolved. In my opinion this is an unacceptable way to treat customers. I can see now, this company is clearly not in the business of treating customers with a respectful and timely answer to any issues brought forth.