Internet Services
Thumbtack, Inc.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Reviews
This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 679 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKevin G
Date: 06/03/2025
1 starKevin G
Date: 06/03/2025
Beware of scam. You get flooded with false leads in order to get charged. Commonly seen as ones that dont respond then they thumbtack refuses to refund. 100s of dollars lostThumbtack, Inc.
Date: 06/04/2025
Hello,
We appreciate your feedback regarding your experience.
At Thumbtack, we charge for leads delivered based on the preferences and filters set in your account. While not every lead may result in a job, we have a process for addressing specific concerns.
If you would like us to review your situation further, please contact us at ******************************** or ************. Our support team is available Monday through Friday, from 6 AM to 6 PM MST.
Review fromMirhaydar K
Date: 05/30/2025
1 starMirhaydar K
Date: 05/30/2025
Thumbtack fraud scammer Website Thumbtack website is throat horrible fraud scammer Website ******* money horrible website you give him Credit card you charge you All you money.Thumbtack website is throat horrible fraud scammer Website ******* money horrible website give him Credit card you charge you All you money.Don't give your credit card they speak very well they devote time to everything they show and then they will start brother your money from your credit cards and I will not ask you they will simply steal many clients from them which they give 95% does not answer And whoever answers They do not give you work they simply say they will call you and never call they are horrible website never contact these scammers.Thumbtack ************* I call him. He's blocked my number scammer run awayThumbtack, Inc.
Date: 06/02/2025
We really appreciate your business with Thumbtack and we take your concerns very seriously. So, were happy to help answer any questions and provide information on our policies to help you be successful on the site.
As you're aware, we are a lead-generating platform. Customers can reach out to you wanting to learn more about your business. Whether or not youre hired, youre paying for the value of being connected with a potential customer.
All sales on ********************** are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance.
You can read more about our refund policy here: ***********************************************************
It looks like you have also been in contact with our Support team regarding these refund requests. We recommend reviewing the emails our team has sent. They have provided additional information around the refund outcome.Review fromTrashelle O
Date: 05/29/2025
2 starsTrashelle O
Date: 05/29/2025
I used to love this app because when I had a scam call or phone numbers did not work they would easily give me a refund and it made me feel really safe with this app. Recently they changed it so if you get a scam, a phone number doesnt work or anything of that nature you still have to pay for the lead and it does not qualify for a refund. I expressed my concerns to customer service and hopefully it goes somewhere but honestly, it didnt go anywhere while I was on the phone. Im extremely disappointed with thumbtack because I spent over $10,000 just last year in order to get clients and now Im not sure if I want to use them anymore.Thumbtack, Inc.
Date: 05/30/2025
Thank you for your feedback, Trashelle.
We appreciate your feedback and understand your concerns. While our policies have evolved, we still review each refund request carefully and take violations seriously. If you have more questions or need help, you can email us at ******************************** or call us at ************, Monday through Friday, from 6 AM to 6 PM MST.
Review fromThomas T
Date: 05/28/2025
1 starThomas T
Date: 05/28/2025
**************** is incompetent. Talked to one agent, she could not even figure out how to verify me. Called back, the agent had no idea how the app worked. Literally asked me to reinstall it, for newest version. (Been a member less than 2 weeks)While it can be challenging to get leads.Thumbtacks system is c*** I would prefer to use Craigs list than Thumbtack. They have zero for customer support! I got suspended for yelling at them. I cant help it when I deal with stupid people, it makes me angry.Highly advise to never use them ****** True True Vision One handyman service **********************Thumbtack, Inc.
Date: 05/30/2025
Thank you for sharing your feedback, ******.
We understand how frustrating it can be when youre trying to get help and things dont go smoothly. We take feedback like this seriously and constantly work to improve our support and the platform overall. If you still need assistance or want to discuss what happened, email us at ******************************** or call ************, Monday through Friday, from 6 AM to 6 PM MST.
Review fromTomer R
Date: 05/27/2025
1 starTomer R
Date: 05/27/2025
You are a garbage company taking advantage of small businessesThumbtack, Inc.
Date: 05/28/2025
We would be more than happy to address any specific concerns you may have. Please reach out to our Support team at ************** so that we can better understand.
We are here to help you find success!Review fromtim d
Date: 05/23/2025
1 staras a pro on there site. I'm being charged for lead, well outside my set distance and not refunded even after distance is verified. I would not recommend them to any businessReview fromJeremia F
Date: 05/20/2025
1 starJeremia F
Date: 05/20/2025
Thumbtack is a scam, thumbtack is fake, thumbtack is not for business owners, thumbtack is out to get peoples money and not refund them when they were not in the wrong, thumbtack is not for the people, thumbtack will do any means necessary to deduct money from your card and keep it without giving you a refund, when you talk to a representative on the phone and explain to them the situation youre having its a moment of silence until you ask are you there? thumbtack should not be a business in ***************** or anywhere. thumbtack should be shut down and sued for the things they are doing to business owners. thumbtack should not allow anyone to sign up as if they are a customer and allow business owners to reach out to them thinking its a job and its not thats an error on thumbtack side me and my wife had way more than 10 negative experiences with thumbtack, and we will not be wasting any more money on thumbtack to make them rich thumbtack. You are a scam. You are narcissistic people!!!!!!! if I was able to leave no star review I would do it. You guys dont even deserve one star you dont even deserve a half a star.. you guys claim to care about business owners but you dont you guys deny refunds on a daily basis when the situation was not the business owner fault or the pro. I will be deleting thumbtack. I will be removing my card off of file. I will also be spreading the word for business owners to not use thumbtack ever even for new business owners do not ever do it.Thumbtack, Inc.
Date: 05/21/2025
We really appreciate your business with Thumbtack and we take your concerns very seriously. So were happy to help answer any questions and provide information on our policies to help you be successful on Thumbtack.
As you're aware, we are a lead-generating platform. Customers can reach out to you wanting to learn more about your business. Whether or not youre hired, youre paying for the value of being connected with a potential customer.
All sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance.
It's best to do what's right for you and your business. If you feel Thumbtack is not the right fit for your business, we understand and wish you the best moving forward!Review fromAbigail V
Date: 05/18/2025
1 starAbigail V
Date: 05/18/2025
Thumbtack is a horrible greedy platform. They deleted your account and do not care at all for how it hurts your business and over charge you for leads that they also give to multiple others! It's hard to get a response from customers and you have to make your prices extremely low just to get a CHANCE at getting the job!!!! The truly do not care for their pros the way they claim. Do not trust them!!!!!! You can have a million 5 star reviews making them look good but God forbid someone's son in your company made a thumbtack and it SOMEHOW gets crossed with yours because then youre deleted with no remorse or arguing the situation. You're just out. If you are in DESPERATE NEED for leads this platform if okay for SHORT TERM but constantly be looking for a WAY OUT!!!!Thumbtack, Inc.
Date: 05/21/2025
Thank you for reaching out to Thumbtack through the Better Business Bureau, and for sharing your concerns. We have thoroughly investigated your situation and we find that a final decision has been made. We did not make this decision lightly and will not be reconsidering the action we have taken. The action taken was in accordance with our Terms of Use. ******************************************* We wish you well as you move forward.Review fromGregory B
Date: 05/15/2025
1 starGregory B
Date: 05/15/2025
We have used thumbtack during the pandemic up until 2023 and the bs was apparent then but I cant continue to turn a blind eye to being charged for fictitious leads being denied refunds for leads that werent leads to begin with not vetting the so called clients Thumbtack flat out is done dont use them at allThumbtack, Inc.
Date: 05/16/2025
Thank you for sharing your experience. We hear your frustration, and we understand how disappointing it is to be charged for leads that dont turn into real opportunities. Thumbtack strives to connect pros with customers genuinely looking to hire, and we know how important lead quality is.
We do have systems in place to reduce low-quality leads, but we know theyre not perfect. If you still have open concerns, we encourage you to continue working with our Support teamtheyre best equipped to review your account and offer clarity.
We appreciate the work you've done in our pro community and thank you for being part of the platform.
Review fromAshley K
Date: 05/14/2025
1 starAshley K
Date: 05/14/2025
set a clear weekly budget of $95 and a monthly max of $415 for leads on Thumbtack. Within just a few days, they charged me for multiple direct leads far exceeding the budget I had in place. I contacted customer service immediately, but they refused to help because the charges were over 45 days old.The issue isnt that I didnt want leads its that Thumbtacks system ignored the budget I had set, and I was not warned that I was going over it. I provided screenshots and proof, but they still denied me a refund or even a partial credit. Their billing system is flawed, and the support team shows no ***************** a small business owner trying to grow my services, not someone who can absorb hundreds of dollars in surprise charges. This experience was frustrating and unethical. I do not recommend Thumbtack to anyone looking for transparent billing or fair treatment.Thumbtack, Inc.
Date: 05/15/2025
Hi ******,
We understand how frustrating it can be to receive charges that feel out of step with the budget youve set. We know how important it is to have clarity and control when it comes to spendingespecially as a small business owner.
While our team couldnt issue a refund due to the timing of the request, your concerns about how budgets and charges interact are valid. In case its helpful moving forward, theres a distinction between your weekly budget (what youd like to spend overall) and the price youre willing to pay for a single lead. Making sure both are aligned with your goals can give you more control over the kinds of leads you receive and how much you spend.
We appreciate you taking the time to share your experience. It helps us continue to improve, and were here if youd like to share more.
Thumbtack, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.