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Business Profile

Internet Services

Thumbtack, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thumbtack, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 679 Customer Reviews

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    Review Details

    • Melissa S

      Date: 05/14/2025

      Melissa S

      Date: 05/14/2025

      Absolute scam. Charging businesses for leads that arent viable, even if the pro declines the lead. Do not use, they are stealing money from small businesses.

      Thumbtack, Inc.

      Date: 05/15/2025

      Hi *******,

      Thanks for sharing your experience.

      We know how important it is for small business owners to feel confident in the value theyre getting. Thumbtack charges are based on certain actions that signal a potential customers intent to connect, but we understand that not every lead turns into a job. If you havent already, we recommend reaching out to our support team to review the specific charges on your accountthey're in the best position to take a closer look.

    • Martin B

      Date: 05/13/2025

      Martin B

      Date: 05/13/2025

      I just signed up with Thumbtack as a contractor to receive leads. The experience was horrible. There is no customer support and they charged me for a lead that was not a lead. I requested a refund and was denied with no way to contact or talk to anyone. As you can see from the amount of negative reviews, I've cancelled my account.

      Thumbtack, Inc.

      Date: 05/14/2025

      Thanks for sharing your experience were sorry to hear it didnt go as expected. We aim for all charges to be fair and transparent, and we know how important every dollar is when running a business. If youd like us to take another look at your refund request, please contact us directly at **************.

    • christopher s

      Date: 05/13/2025

      christopher s

      Date: 05/13/2025

      Thumbtack lied to me about there charges claiming I would pay 1 number for a lead but then charged me 5 times that amount. When I reached out to fix it I was given the runaround and made to feel like I was the one wrong. That's bad business practices.

      Thumbtack, Inc.

      Date: 05/14/2025

      Thanks for sharing your feedbackinput like this helps us continue improving. We understand how it can be frustrating when charges dont match what you were expecting. While we aim to provide clear guidance around pricing, there are times when costs may vary depending on several factors.

      We never want you to feel like your concerns arent being heard. If theres anything still unresolved, we encourage you to stay in touch with our Support team,

      We appreciate the work you do and your time in bringing this to our attention.

    • Serge M

      Date: 05/11/2025

      Serge M

      Date: 05/11/2025

      This company is the worst that can provide any Leads, it is engaged in fraud, takes money from you but does not provide any clients

      Thumbtack, Inc.

      Date: 05/13/2025

      Hi *****, 

      Thank you for sharing your experience.

      We take feedback like yours seriously. Thumbtacks goal is to connect pros with real customers, and we understand how frustrating it can be when expectations arent met. If you believe theres been an issue with your account or any charges, please reach out to our support team so we can take a closer look and help however we can.

      You can contact us at ********************************, email us at ********************************* or call us at ************ during business hours, Monday through Friday, 6 AM6 PM MST. 

    • René R

      Date: 05/03/2025

      René R

      Date: 05/03/2025

      MAAAN I JUST SIGNED UP WITH THEM BUT THANK GOD I SAW THIS CAUSE 69 PAGES OF 1 STAR REVIEWS WHAAAAAT!!!! I THINK THAT THE GOVERNMENT SHOULD GET IN ON THIS!

      Thumbtack, Inc.

      Date: 05/06/2025

      We take each concern very seriously and are here to help answer any questions you may have about our platform. Please reach out to our support team at **************. We're here to help!

    • Scott S

      Date: 05/01/2025

      Thumbtac is a total rip off and no one to talk to. I had more so called leads that never happened, I'm beginning to think they are fake leads.They never give a refund, seems my situation never matches their policy. Tried to delete my account but has to go through approval first, mine was not approved. I am pretty upset at them.

    • Will L

      Date: 04/29/2025

      Will L

      Date: 04/29/2025

      I used their platform. They charge you for leads, but those leads never read your message, so they respond to you after you respond to their request. Thumbstack charges you for leads that are not real. Of the eight leads, not one responded. Im fine paying for leads as long as they are real. I complaint and they said they cannot do anything with its. Such service is like a scam.

      Thumbtack, Inc.

      Date: 05/01/2025

      Thanks for reaching out to us here, Will. We can assure you that we are not in the business of scamming people. We wouldnt be successful if we did that. We truly want you to be successful. Leads are generated by the customer. The customer is the one going to **********************, putting in all their job details, and selecting the pro according that they want to work with. We value the pros that use Thumbtack and we ensure that all leads are legitimate through measures we have in place.

      While we do a refund for leads that have mistakes, we are not able to refund for customers who are unresponsive, hire someone else, or change their mind about the project. If you would like more tips on improving your profile or ranking on search results, please reach out to us at **************.

    • Hollan B

      Date: 04/29/2025

      Hollan B

      Date: 04/29/2025

      I genuinely believe a lot of leads on here are bots. Pros have to pay for leads who message them, which means if a bot selects the pro and the pro gets ghosted, the pro still pays for the worthless lead. This has happened to me so many times its not worth using the site. Not to mention I have been forced to pay for leads that dont match the description of what I said I would pay for!

      Thumbtack, Inc.

      Date: 04/30/2025

      Thank you for submitting your concerns to us here. We are sad to read your time on Thumbtack has not been successful. We greatly respect the pros who use our site and the money they spend with us. All leads on Thumbtack go through a verification process, and we don't allow fake leads on the site.

      We know it's frustrating when leads don't turn into jobs and we're here to help navigate that by helping our pros improve their profile in search results, set correct target preferences, and adjust their weekly budget. If you haven't connected with our team yet, please do so at **************. We'd love to help you find success!

    • Date: 04/29/2025

      Date: 04/29/2025

      No alerts when you get a lead. No text, no phone call no nothing tonlet you know you have a direct lead that they automatically charge you for..... This is NOT the thumbtack from years ago...... We will no longer work with this business!

      Thumbtack, Inc.

      Date: 04/30/2025

      We're glad you came to us with this issue! It sounds like your notifications are not properly set. We want to make sure you are set up for success. Please reach out to our team at ************** so that we can help make sure you are getting the correct notifications. 

    • Nicole J

      Date: 04/26/2025

      Nicole J

      Date: 04/26/2025

      Will never use thumbtack again. Two contractors from that app had no clue how to fix my washing machine. For one of the contractors, it took for me to leave an honest review to get a response after he left my house.

      Thumbtack, Inc.

      Date: 04/28/2025

      Thank you for sharing your concerns, ******. We are disappointed to hear about your experience and would be happy to look into the matter further to see what we can do to be of further assistance. If you are already working with Thumbtack on this concern, please continue to respond to Thumbtack directly for assistance.

      If this is the first time you are reporting this concern, then please contact Thumbtack directly so we can assist you further using ******************************************************************. Please keep in mind we may need additional details to help locate where this request for a DJ was made through our platform. We look forward to assisting you further!

    Thumbtack, Inc. is NOT a BBB Accredited Business.

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