Reviews

This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thumbtack, Inc.

  1355 Market St Ste 600 San Francisco, CA 94103-1337

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Draper, UT 84020-5480

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Ste 500 Draper, UT 84020-5485

Review Details

• Review fromKa K

  Date: 01/24/2023

  1 star
  I am one of the Pros and cannot get a hold of customer service. There is definitely scams on their end. I have received leads that have discontinued numbers and have requested a refund where funny how the lead changes to not hired.very shady.

  Thumbtack, Inc.

  Date: 02/08/2023

  We greatly respect the pros that use Thumbtack and we don't allow fake leads on the platform. All leads on Thumbtack go through a verification process and we don't allow fake leads on the site. If you ever come across a suspicious lead, please report it to us right away by following this information: https://help.thumbtack.com/article/reporting-suspicious-activity. We'll look into the situation and take appropriate action as needed. Also, if you need to reach our support team, you can do so by emailing them at [email protected].

• Review fromChristy S

  Date: 01/23/2023

  1 star
  I am receiving text messages for a service that I never requested. I sent a message to.cuatomer service. Waiting for a response. I am not paying for a service I never requested to have.

  Thumbtack, Inc.

  Date: 02/08/2023

  Thanks for reaching out here. Your account is not set up as a pro account, so you are not being charged with any leads. If you have further questions, please email [email protected].

• Review fromNano A

  Date: 01/22/2023

  1 star
  Thumbtack is a total scam. I have spent well over $500 for leads, and nothing has resulted. They string you along, don't reply, and it's a complete waste of money. I reply to all my leads within 20 minutes, and they don't reply. It's a complete scam for Pros. I do not recommend it. Is anyone interested in a class action lawsuit?

  Thumbtack, Inc.

  Date: 02/08/2023

  We definitely understand the frustration of not getting hired. As a lead-generating platform, customers can reach out to you wanting to learn more about your business. Customers can only reach out if their project details match your targeting preferences. You're investing in getting your business in front of potential clients, which doesn't always mean you'll be hired, however, we hope that you are.

• Review fromTina B

  Date: 01/19/2023

  1 star
  I Never write reviews- unless they are positive. This company does not respect the people it serves, and I would assume the people that work for them.Awful **************** for Pros, and my guess would be everyone.Bots run the place, you will not find a human - emails to support result in a bot email, with suggested articles that are not connected to your issue - chat "service" is a bot, sending you to articles, not connected to your issue - Even PHONE calls would you believe, directs you to 1 option- text bot chat.This 24 hours after I reactivated my account, and it made me remember why I deactivated in the first place. Though I don't think it was every this bad the first time I tried it. It's also way more costly for leads that are questionable (My first one was under 18 years old? What? No bots to vet these either?)I have never seen customer service this bad in any company.This business will tank- AI and Bots are cheap- you don't have to pay them health insurance - but they do not work with real humans. The company needs to reassess their values - clearly now it's all about profits.

  Thumbtack, Inc.

  Date: 02/08/2023

  We really appreciate this feedback and the time you took to provide it, Tina. We can see that there is some confusion about how Thumbtack works and when you're charged on the platform. As a lead-generating platform, customers can reach out to you wanting to learn more about your business. Customers can only reach out if their project details match your targeting preferences. When they reach out, you are charged for this lead. You're investing in getting your business in front of potential clients, which doesn't always mean you'll be hired, however, we hope that you are. And we also understand wanting to get in touch with support when you have issues arise. We have wonderful agents that are all skilled and trained both on the phone and on our non-voice channels. We see that your account qualifies for text, chat, and email support and they are happy to assist you by texting 415-299-6398 Monday through Friday 6 am to 6 pm Monday through Friday MST. Our phone support service is for our Top Pros. Here's more info on our Top Pro Rewards program and how you can work towards becoming a Top Pro and earning phone support. https://help.thumbtack.com/article/thumbtack-pro-rewards-program. We know that was a lot of info, but hopefully, that helps you move forward to be successful on the site if you choose to continue.

• Review fromDeborah K

  Date: 01/18/2023

  1 star
  Avoid this business. At first things were fine. Then the Thumbtack pro that I was working with started making excuses for not doing the job I'd paid for. And, for not refunding the money that I'd paid the pro. After months of back and forward with the pro, I wrote a negative review of the pro on Thumbtack. Shortly thereafter Thumbtack sent me an email of support asking me to give more on the situation with a link they'd provided. When I clicked on the link it said the page didn't exist. A few days later they sent me another email with another link that didn't work. In this last email there was a deadline within which to complete my complaint. Both emails came from a do not reply address. And, there's no other way to contact them that I can see.I have no confidence that I'll get my money back. Avoid Thumbtack.

  Thumbtack, Inc.

  Date: 02/08/2023

  Deborah, we're sorry to hear about your issues with the pro you hired. We see that you were able to get in contact with our Trust and Safety team and you all were able to resolve this with the pro and you were refunded. If you have any further questions or concerns, please reach out on your email thread with our Trust and Safety team.

• Review fromMartin T

  Date: 01/16/2023

  1 star
  Thumbtack is a scam for pros. They charge you for leads that you did not request. I had my availability blocked they still charged me for leads. I had to remove my credit card information to get them to stop. I want refunds for all those fraudulent charges and tried to call them ...no one is available!!! There should be a class action lawsuit against them based on the other reviews I've read here.

  Thumbtack, Inc.

  Date: 02/08/2023

  Hi Martin, thanks for voicing these concerns. We're sorry to hear about your experience on Thumbtack and any confusion around using the site. You can still receive leads on days you have your calendar blocked. Blocking your calendar lets potential customers know you cannot work those days, however, you can still get leads on those days requesting another day for your service. If you wish to not receive leads at all, you will need to pause your targeting or hide your business. https://help.thumbtack.com/article/targeting-preferences and https://help.thumbtack.com/article/hide-my-business. We hope this info helps you be successful on Thumbtack. If you would like to request a refund for any leads, you can do so here: https://help.thumbtack.com/article/refunds.

• Review fromKaye R

  Date: 01/13/2023

  1 star
  Thumbtack doesn't have any Safety Policies for the Professionals. We are screened but the clients/customers are not. Anyone can create an account on the app using any name and address they choose. There's absolutely no verification process whatsoever! We live in times where that is not safe. They have $1000 insurance policy for the customers but no insurance for the pros when they are not paid. The customer service is only good when they are trying to get your money. Which they are definitely going to do.

  Thumbtack, Inc.

  Date: 02/08/2023

  We appreciate you bringing these concerns here. We have high standards and a code of conduct we expect all our users to abide by on Thumbtack. When issues arise, we have a Trust and Safety team that is ready to help resolve them. In any instance where a pro is not paid for their services, we ask them to report that here: https://help.thumbtack.com/report-a-concern.

• Review fromAdriana P

  Date: 01/12/2023

  1 star
  No one to contact! They charged me 40 for a lead that never replied, it used to cost 10. I tried to call, text, email and no one answered! Is it a scam? What happened to this app?

  Thumbtack, Inc.

  Date: 01/26/2023

  Thanks for reaching out here, *******. We see that you were able to speak with someone in Support and the provided more insight and information regarding your concerns. If you have further questions, please respond to their email thread.

• Review fromBrittany G

  Date: 01/11/2023

  1 star
  I was looking into having a pro help instal some flooring- thumbtack makes it so you can send your bid to multiple companies. Pacific flooring reached out to me via text message. I told him I would like a cost estimate prior to having him come to my house and he started yelling at me that he spent $106 getting my bid. I told him I was looking to hire but I dont feel comfortable with him coming to my house and that I dont care how much he spent on the bid. He told me to go f-k yourselves and I reported this to thumbtack and sent In the screenshots. All they did was let him respond to my review with a lie. I have the screen shots too.

  Thumbtack, Inc.

  Date: 01/26/2023

  We're so sorry to hear about this experience. We have very high standards for all users that use Thumbtack and we want to know when issues like this arise. We see that you're currently speaking with someone in Support about this issue. Please continue to respond on that email thread or you can report this to our Trust and Safety team here: ******************************************************.

• Review fromAlta B

  Date: 01/10/2023

  1 star
  Worst customer support ever I am waiting for 23 minutes, no one answering no one picking up my call What are you doing there? ************ our money without any answers???

  Thumbtack, Inc.

  Date: 01/26/2023

  We're so sorry to hear about your experience here. We are experiencing a high number of support requests, so our wait times and response times are going to be a bit longer at the moment. We couldn't find an account under the email address you provided, so we were able to look into your concern here. But please try to reach out Support team here: ******************************************************************. They are ready to assist.