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Thumbtack, Inc.Headquarters
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Reviews
This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromKristy D
Date: 01/09/2023
1 starKristy D
Date: 01/09/2023
I do jot recommend rhisncompany to anyone. Complete rip off should be investiagt we d and shut down asapThumbtack, Inc.
Date: 01/26/2023
We're sorry to hear that your experience has not been a positive one. If you have concerns with can assist you with, our Support team is ready to help: ******************************************************************.Review fromTerri M
Date: 01/08/2023
1 starTerri M
Date: 01/08/2023
I wish I could give them zero stars. I have been a Thumbtack Pro for a little over four years and the company has just continued to go down in every area, from lead price structure to resolution to customer service. When I first started as a Pro I was proud to use this service. They appeared to be fully invested in helping small businesses grow and thrive and within the last two year that business model has transformed to outright theft from small businesses and a scam atmosphere. It is so disappointing, because when they first started, as I said, they were a true asset for new and growing small businesses. I still have an account with them, but I have not really used it in over a year. I plan to deactivate my account and I encourage other Pros to do the same. If you are a new business and planning to or are currently starting wont with Thumbtack, be careful. If it feels like you are being robbed, you probably are. BEWARE and explore other options to generate leads and advertise your business.Thumbtack, Inc.
Date: 01/25/2023
*****, thank you for voicing these concerns here and we're sorry your experience with Thumbtack has been a great one recently. We are always wanting to improve the app for our users, so your feedback is very valuable. You can always submit feedback here, as well: ************************************************************.Review fromNicole J
Date: 01/06/2023
1 starNicole J
Date: 01/06/2023
Thumbtack is scamming the pros really badly. They charge you for leads which are people who are unsure what they want or if they even want to book or they use ********** and give it to some one else but thumbtack also allows the same lead to contact other pros meaning thumbtack charges EACH pro for 30+ dollars for the SAME lead. Which means they make 30x the amount of pros contacted for that one lead. That is a SCAM because theres no guarantee that anyone will get that jobThumbtack, Inc.
Date: 01/25/2023
We definitely understand the frustration in not getting hired. As a lead-generating platform, customers can reach out to you wanting to learn more about your business. Customers can only reach out if their project details match your targeting preferences. You're investing in getting your business in front of potential clients, which doesn't always mean you'll be hired, however, we hope that you are. As for lead pricing, that can vary based on market factors, as well as the type of job, size of the job, location of the job, how many pros are providing that service in your area and the job value. You can always reach out to our Support team here with more questions: ******************************************************************. tReview fromBrittany J
Date: 01/06/2023
1 starBrittany J
Date: 01/06/2023
If I could give it less stars I would. THEY ARE SCAMMERS! SHARKS! & some how get away with it. They charge ***** dollars a lead and NO not a lead that is a potential customer but they charge for people to even ask you a question or a person who liked your profile. Within 1 hour they managed to DRAIN my account without my authorization. I was not able to screen anything nor was able to accept and deny any leads. Their refund policy is also a scam, they DO NOT REFUND. If you are not a successfull business that can afford 30$ a lead DO NOT DO NOT DO NOT use this site. They will rob your account blind and all you did was waste time and money. They charge you regardless. A person can ask you what if I want etc and you still get charged full price for the lead to GHOST you and completely disappear while youre still out 30 dollars.Ive tried contacting them with my many concerns and pleas. I even tried to make the best of it, but they still do not take into consideration the backwardness of their actions.My most recent complaint is there a way I can interact with customers, like just have a conversation with them without being charged? I am finding I am being charged ALOT for just conversation and for ppl to go ghost. Are the customers charged to ask questions as an incentive? I have one person who asked me to put together an itinerary that took me 3.5hrs and thumbtack chard me ******************************************* so time and money down the drain. there has to be a different way to get leads and infront of customers without so much waisted money and time.PLEASE IF YOU AGREE AND ARE FACING SIMILAR ISSUES REPORT IT REPORT IT REPORT IT. THESE COMPANIES CAN NOT GET AWAY WITH **** SNAKE ACTIVITY AND BEHAVIOR FOR THE LITTLE PEOPLE TRYING TO MAKE IT. I work as a server I cannot afford their minimum of 425 dollars A WEEK just for a person to ask you a question then ghost. I mean if they book then ill pay but the other way is JUST WRONG!Thumbtack, Inc.
Date: 01/25/2023
We appreciate you voicing your concerns here and we're sorry this has been your experience. As you're aware, Thumbtack is an introductory site, so we don't guarantee a hire. What we do guarantee is that your business will be introduced to potential leads that could turn into a job (since you're paying for customer contact/introduction). You know your business best, so we leave it up to you to showcase what makes your business stand out and win the job, but we're also here to help you by sharing tips and even helping you set up your account on how you want it, to fully utilize our platform. Unresponsive leads or leads that aren't converted into hires have never been covered by our Refund Policy: *****************************************************.Review fromNavardo W
Date: 01/06/2023
1 starNavardo W
Date: 01/06/2023
Thumbtack is definitely a scam app that should be investigated for fraudulent activity they making pros paying for direct leads that they dont ask for and all the time those leads or just customers playing around doesnt really want nothing get done and you still got to pay for someone asking stupid questionsThumbtack, Inc.
Date: 01/25/2023
Just to help set proper expectations, Thumbtack is an introductory site, so we don't guarantee a hire. What we do guarantee is that your business will be introduced to potential leads that could turn into a job (since you're paying for customer contact/introduction). You know your business best, so we leave it up to you to showcase what makes your business stand out and win the job, but we're also here to help you by sharing tips and even helping you set up your account on how you want it, to fully utilize our platform. Unresponsive leads or leads that aren't converted into hires have never been covered by our Refund Policy. It may help to know that Thumbtack won't send nor give pros random or fake leads. Instead, we help you market your business based highly on the Targeting Preferences you've set. Those settings dictate how your target customers find you from the Search Results. With this in mind, we encourage all pros to revisit their preferences now and then, just to make sure they're still targeting the right jobs and customers. We certainly don't want you getting charged for jobs that are too far away, and for jobs that you don't service. You can always reach out Support team here: ******************************************************************.Review fromEve
Date: 01/04/2023
1 starEve
Date: 01/04/2023
Beware!! I recently received a lead that did not respond to my messages even though I was the first person that contacted him after his request. I texted him first then called him only to realize that his phone number was disconnected. I asked for a refund and was denied due to another policy they decided to change to make more money. I later challenged this decision by requesting to speak to a representative and I wasn't able to speak to a live person. Someone reached out the next day through text and looked into the case only to tell me that my request was turned down because the Refund Team decided the number was valid which is a complete lie! I asked the representative to call the number and tell me if it works and she said they're not allowed to. This is horrible customer service!!I hope ********************** decides to change their policy to treat their pros better! Hopefully, someone is able to see this complaint before making the decision to join Thumbtack as a pro.Thumbtack, Inc.
Date: 01/25/2023
Hi ******, thanks for your concern here. We greatly respect the pros who use our site and the money they spend with us. All leads on Thumbtack go through a verification process and we don't allow fake leads on the site. If you ever come across a suspicious lead, please report it to us right away by following this information: ***************************************************************************. We'll look into the situation and take appropriate action as needed.Review fromJerry M
Date: 01/03/2023
1 starJerry M
Date: 01/03/2023
This business is a complete scam stay away from them. Especially when sining up with them. They will charge you for ridicules leads. Dont ever give you credit cards numbers to this despicable company. Simply if needed use ***** list. Its a much much more reliable company. Thumptack is a thief company avoid at all times.Thumbtack, Inc.
Date: 01/25/2023
We're sorry to hear this has been your experience. We're always here to help answer any questions or concerns you have. You can reach Support here: ******************************************************************.Review fromBeverly L.
Date: 01/03/2023
1 starBeverly L.
Date: 01/03/2023
As a painting contractor work can get slow. I signed up for what I believed to be a referral service. After setting up my account and paying $400.00 I received three leads. Only one was a viable lead, the others were bait and switch. They charged me for something that wasnt worth traveling 30 miles to touch up a closet. I have been trying to cancel with them for several hours now and they just put me on hold forever. Tried to cancel online, to no avail. Buyers beware, they are quick to take your money but not quick to help you.Thumbtack, Inc.
Date: 01/25/2023
Just to help set proper expectations, Thumbtack is an introductory site, so we don't guarantee a hire. What we do guarantee is that your business will be introduced to potential leads that could turn into a job (since you're paying for customer contact/introduction). You know your business best, so we leave it up to you to showcase what makes your business stand out and win the job, but we're also here to help you by sharing tips and even helping you set up your account on how you want it, to fully utilize our platform. Unresponsive leads or leads that aren't converted into hires have never been covered by our Refund Policy.It may help to know that Thumbtack won't send nor give pros random or fake leads. Instead, we help you market your business based highly on the Targeting Preferences you've set. Those settings dictate how your target customers find you from the Search Results. With this in mind, we encourage all prosto revisit their preferences now and then, just to make sure they're still targeting the right jobs and customers. We certainly don't want you getting charged for jobs that are too far away, and for jobs that you don't service.You can always reach out Support team here: ******************************************************************.Review fromSteve K
Date: 01/02/2023
1 starDO NOT TRUST THESE PEOPLE!Be extremely careful, especially with their junior attorney *****************************. Do not trust him. He called me on September 20 and asked whether I would provide him with certain specific research we had completed on spec. We stipulated that the particular research he wanted me to provide Thumbtack with was worth a very specific sum of money for his company to have. I always insist on a written agreement but he assured me it would be unnecessary. I said, "****, Do I have your word of honor?" He replied: "Absolutely, *****. Do not worry." I proceeded to disclose the research results to him. He then proceeded to disappear. Could not reach him on the phone or repeated polite emails. Only when I contacted his boss on December 19 did he send me a totally laughable, lame and absurd email that he decided not to do business with my firm because he didn't like the tone of one of my emails in which I had simply asked him for an update and reminding him he had given me his word. In short, based on these facts, they simply stole my valuable research. Based on the above facts it is clear to me they are thieves, liars and fraudsters. I don't like to write negative reviews because I try to give the other side every opportunity to rectify a situation. I did that to Thumbtack but they continued to ignore me. Only then, did I submit this review. DO NOT TRUST THEMReview fromJoyce S.
Date: 12/31/2022
1 starI found 2 people from Thumbtack to be unlicensed, thieves. Pretending they were from companies that either doesn't exist or displaying flyers not affiliated truthfully. Thumbtack is a referral company who sells rental space for anyone who pays the fee to be on their website without verifying credibility.Someone is going to get hurt. We are under the impression this referral company vets it's hires and matches us with professional experienced people. Nothing is further from the truth.
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