Reviews

This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thumbtack, Inc. has 3 locations, listed below.

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  Thumbtack, Inc.

  1355 Market St Ste 600 San Francisco, CA 94103-1337

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Ste 500 Draper, UT 84020-5485

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Draper, UT 84020-5480

Review Details

• Review fromRochelle R.

  Date: 09/04/2022

  1 star
  I would not use ANY of their services. They are a dishonest company. I used their services because of the work guarantee and background checks done on professionals. I hired a Handyman to paint my home and do minor repairs & that was a huge mistake. I had to constantly remind him of the tasks that needed to be done. Then he'd renegotiate a higher price as if we hadn't thoroughly discussed the project & agreed to a cost two days prior. He would arrive late, sometimes 4 hours or more and still leave at the time he said he would leave w/o adjusting the price. During one of our conversations he told me he was a felon amongst other things. The job was poorly done. I contacted Thumbtack and they assured me they do extensive background checks and do not hire felons. The Handyman had no reason to lie about that. Thumbtack said they'd do an investigation. They agreed that the work was done poorly and that I qualify for their "work guarantee program" and would pay to have the work done correctly. They also assured me they would let that person go. They had me jumping thru rings of fire. They asked for documentation one by one instead of giving me a list of what they needed. Finally they denied my claim because the estimates I provided did not state they were doing the work because the prior person did a poor job! The rep told me in the beginning that they just needed the estimates to have the name of the company/contractor, contact info, repairs being done, & the amount, which is what I provided. I told Thumbtack that was asinine because they have the full ************* was no need for that. I asked to speak to a Supervisor and I was verbally told "No" several ********** requests in writing went unanswered. I checked their site last month and the Handyman is still working for them. Save yourself the headache, look elsewhere, and do your own vetting. This company is unscrupulous.

• Review fromNU Industry M

  Date: 09/03/2022

  1 star
  This company is a scam! Charges for fake leads! No one replies back!

• Review fromLonnie D

  Date: 09/02/2022

  1 star
  These people there associates tell you anything to get your money once they get your money they dont care I told the gentleman that I didnt want to pay unless I could get the services rendered he said no problem we filled out the profile there was a problem he said he could take care of it I called him a week later he said he was still working on it and never heard from him again called thumbtack personally they said they couldnt do anything about it call them again they gave another excuse call them again another excuse said they would get back with me later never would get back with me they stole my money without any service I want my money back Took my money without any services rendered

• Review fromElva C

  Date: 08/31/2022

  1 star
  Pro had me Zelle money and then disappeared. All the texted were from thumbtack but thumbtack say they are not responsible. I was scammed be careful with sending money. I lost ****** within minutes. ??

• Review fromGreg R

  Date: 08/29/2022

  1 star
  They are very deceiving. there is nothing that really tells you what's going on. I found out that a person looking for a contractor can choose up to 5 people to bid on a job and not hire any of them. Each of those five contractors will be charged a fee regardless if they are selected. For say they each got charge $25 to bid on that job, that $125.This company is crooked as they come, wont put the money back into the account it came from will only put into platform to be used at a later date.

• Review fromMohanad F

  Date: 08/28/2022

  1 star
  Worst company ever, I booked an electrician pro from Thumbtack, He came and took $50, but he did not do anything, and he never start the project, and his project was to fix outlets.I asked support to get a refund, but they never help me with that.

• Review fromDiane B

  Date: 08/25/2022

  1 star
  I deactivated my account with Thumbtack because the fees they charge for someone just contacting (not hiring) you are exhorbitant, esp. for a new professional. I continue to get bombarded with emails--like a dozen an hour--and I need to CANCEL my account. Can't do that, because it's deactivated. I can't access anything (though it still shows me as logged in). I tried to call, and it directs me to a text--I don't want to text--and have been waiting on text for over 30 minutes. No other options are given on the phone; I tried 3x.I hired someone through Thumbtack, and he was condescending, he lied to me, and the estimate he gave was over twice what I'd paid elsewhere when I had the same issue. I will NEVER use this company again, and I absolutely do NOT recommend it to anyone. Very hard to believe the BBB rating is legit for it.

• Review fromBryan C

  Date: 08/25/2022

  1 star
  They allow reverse discrimination and dont follow due process or communicate.

• Review fromAlexandro D

  Date: 08/20/2022

  1 star
  Ive being using Thumbtack for about a year or more now, and I learned very quick how to navigate the platform as well as to set up my preferences and I explicitly either in settings as well on my introduction am clear when it comes to describe what type of services I provide, which is millwork I am a ********* and cabinet maker i do not PROVIDE any other type of services that dont involve dealing with wood period, being said this morning I was charged for a lead where the costumer on his brief description of his project specifically say that he already have his kitchen cabinets INSTALLED and all he was ******* is someone to install his sink (classical misunderstanding) Im not a GC nor a countertop company not a plumber or a handyman. And have to spent my whole Saturday morning on the phone with my bank to dispute the wrongful charges and have to file for refund take me away from giving my only son the attention and time he deserves as a single parent that truly pieces me off. And so I say to Thumbtack administrator get you software or program reevaluated because it has significant flaws. I see this situation as the typical ***** vs Goliath and even tho on history books ***** prevail against the giant in the modern context we live ***** havent had much success.

• Review fromJoe S

  Date: 08/20/2022

  1 star
  I filed a complaint with the Better Business Bureau regarding this issue and I rejected Thumbtack's response because: It is a non-responsive answer that did not address my concern. The answer actually SUPPORTS my complaint that contractors should NOT be charged for a so-called "lead" where the customer NEVER responds. ********************** wrote: " Customers who have projects or jobs that match your targeting preferences that you entered into your account can reach out to you to learn more about working with your business. When this happens, you are charged a lead fee. You're paying for the value of being connected with a potential customer whether or not you're hired." My complaint to the BBB had nothing to do with not being hired. I accept the fact that some customers who contact me will eventually choose another contractor. My complaint is about those customers who NEVER contact me in the first place, despite a standard four attempts on my part to connect with them. In that case Thumbtack is STILL charging contractors a fee and REFUSES to refund that fee. NOTE that Thumbtack said customers can reach out to contractors, and when this happens, you are charged for that lead. What was left unsaid is what happens when a customer does NOT reach out to a contractor. We should NOT be charged for that so-called "lead" then. Because that "connection" with the customer NEVER HAPPENS because the customer NEVER responded, then the contractor should not be charged a fee. THAT is the issue that Thumbtack refuses to address, and is a major reason why it and other similar services have such a high contractor turnover. If Thumbtack ignores this complaint and refuses to issue refunds where a customer NEVER responds to multiple attempts at contact, then I too will be quitting its service. ********** *********, **