Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

Consumers are encouraged to review the following links for information on terms of service and security.

SoFi Terms of Use Agreement
SoFi FAQ

Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,304 total complaints in the last 3 years.
763 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/26/25 - 135$'s 03/26/25 - 215$'s 03/26/25 - 100$'s 03/27/25 - 40$'s 03/26/25 - 230$'s 03/26/25 - 45$'s 03/26/25 - 15$'s 03/26/25 - 138.64$'s 03/26/25 - 65$'s I've previously had interactions with this vendor before, but someone logged into my account unauthorized from a different state I have the email of when that happened. I posted it to the fraud investigation team as well. They came back with results after under 24 hours. And denied all claims. I have videos of me in my house sleeping at the same time that the transactions happened. I do not live in ************ or anywhere near there so this login and activity on the account shortly after is not a coincidence I have multiple pictures of logins from out of my state and then shortly after them using my card that is saved to website.
Business Response
Date: 04/04/2025
Please see the attached letter.
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have confirmed that ****** provided a refund to my account as of February 18 and as of March 28 Sofi bank is telling me they dont have the refund and that its still pending. ****** has confirmed that their refunds only take 3 to 5 business days.
Business Response
Date: 04/04/2025
Please reference the attached letter.
Initial Complaint
Date:03/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SOFI BANK Amount:$97758 Date:11/18/2024 Acct#********* According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Accounts and Inquires that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7) According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.
Business Response
Date: 04/04/2025
Please reference the attached letter.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sofi Representatives told me that I broke violation they wouldn't explain to me what I did wrong for them to take my social security check out and wouldn't tell me where the money is going to exactly. They refused to tell me anything about the account
Business Response
Date: 04/04/2025
Please reference the attached letter.
Initial Complaint
Date:03/26/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from SoFi on March 24, 2025 about a federal loan synced through ***** on my account. This is not relevant to me, as I do not have a SoFi account of any kind. When I replied to the email requesting for my data to be deleted, it bounced back as a no-reply address. SoFi denied my previous application for an account, so theres no reason they should be holding and using my data as if I have one open. Delete my personal data immediately and send confirmation once complete.
Business Response
Date: 04/02/2025
Please reference the attached letter.
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very upset with Sofi, recently I was a victim of a scam. A lady stole 750$ from me I filed multiple police reports, sent them all to Sofi as well as text messages, emails, and my contacts with other authorities and the scammer. and still my claim was denied. I am very upset and I want my money back. I did not receive what I paid for. The scammer has also threatened to kick my a*s as well as call me a black slave. Im attaching all the messages. Im. very upset with sofi for allowing this. and I want my money back. The scammer ****** ****** was also fired from her job at ***************************** over this as well
Business Response
Date: 04/04/2025
Please reference the attached letter.
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am absolutely outraged that my bank allowed $7,338 to be taken from my account via Apple Pay after I lost my phone, without any proper identification or security measures being put in place. I have not been contacted to verify my identity or confirm these transactions, and instead, Im now receiving emails demanding my ID because I initiated chargebacks. This is completely unacceptable.I have already filed police reports, and Ive escalated this issue to the gaming commission regarding the company involved. The handling of my account by your bank has been careless, and your failure to secure my funds has resulted in a significant loss.I demand an immediate refund of the $7,338 that was wrongfully taken from my account. If this issue is not resolved immediately, I will be forced to seek legal action. I have already taken steps to involve a lawyer and will pursue all legal avenues available to recover my lost funds.I expect a prompt resolution of this matter. If I do not receive a refund or a satisfactory response, I will escalate this further.
Business Response
Date: 04/04/2025
Please reference the attached letter.
Customer Answer
Date: 04/04/2025

Complaint: 23118294

I am rejecting this response because:no one has gotten back to me

Sincerely,

******** ******
Business Response
Date: 04/10/2025
Please reference the attached letter.
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I were looking for a high interest yielding savings account and ********************** was highly recommended to us. We opened an account with them in early October and soon after our account was "restricted" after trying to link our two separate accounts to this account as well as depositing checks in the amount of $5,600 and $8,500 respectively. SoFi rejected the $5,600 which we were able to cash it out, but the $8,500 they kept in our restricted account for, currently over 6 months. Our restricted account was scheduled to be shut down, and eventually was on or around February 15. Despite multiple calls, at least 8 different calls to the SoFi number given for restricted accounts and we're given the same run around: no one knows anything, the "departments" that have information have no way of contacting them (no email, no phone number). Recently we called on February 15, 2025 and the guy who answered told my wife and I that they would be sending a check to my address, after verification, in seven to ten business days so we waited, and now being March 25, 2025 we still are without this check. I called again today, March 25, and the person who answered said we have no right to the money and they don't know where the money is going to go and the department who might have that information has no email or phone number. Our account is closed and the money in there seemingly gone but SoFi will not tell us where the money is and further goes on to say that the money does not belong to us. We've been out $8,500 for six months and this is just flat out ridiculous. All the calls have been recorded according to SoFi and we want our money back or we will be forced to bring a lawsuit.
Business Response
Date: 04/04/2025
Please reference the attached letter.
Customer Answer
Date: 04/08/2025

Complaint: 23114347

I am rejecting this response because: 1) In no part is this a slight to their responses to me they have been kindly and genuinely finding a way to rectify their errors. 2) We want to keep this open until we receive our money in the mail.

Sincerely,

**** *******, ***
Business Response
Date: 04/15/2025
Please reference the attached response.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******, ***
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/25/2022 I received a email stating an account was opened in my name. On that same day I contacted Sofi Fraud and Security to report this. I was assured that they would delete the account.

On 10/26/2002 I received a email stating, we are unable to open accounts for you at this time.

On 2/24/2023 I called Sofi fraud protection again, and repeated my 1st contact wishes.

Yesterday on 3/24/2025 (two years from my last contact), I received a emailing from Sofi concerning a email sent in error (I have no business with this company). I called Fraud division at Sofi for the third time. They assured me yet again that my account was deleted and I will "never" get another email from them.

Today 3/25/2025 I got another email: This one is even more concerning: "You're receiving this message because you have a federal student loan..."

I have copies of most of the emails should you need them. If this is a fraudulent company, there needs to be records for others to protect themselves. If this is a legit business, how do they verify new accounts??
Business Response
Date: 04/03/2025
Please reference the attached letter.
Customer Answer
Date: 04/04/2025

Complaint: ********

I am rejecting this response because: No ONE seems to understand plain English anymore, not only my complaint this time to SOFI but all my prior correspondence to them.
How many times do I have to explain, I have NEVER done any business with SOFI. This account, registration, or however you got my email and contact information is FRAUDULENT!
Furthermore, although more should not be necessary, I'm 69 years old. I've never had a student loan, and certainly not as a senior citizen. I felt after MANY calls to SOFI to try to resolve this with your fraud department, I had no choice but to reachout to BBB for help.

Sincerely,

Daniel * ****
Business Response
Date: 04/08/2025
Please reference the attached letter.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Daniel * ****
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is contacting me asking for my financial information. They claim I took out a student loan with them. I am 57 years old and I have never attended college. I have no desire to go to college because I am permanently disabled and cannot work.
Business Response
Date: 04/01/2025
Please reference the attached letter.

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SoFi is NOT a BBB Accredited Business.