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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,305 total complaints in the last 3 years.
    • 763 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened the account at Sofi on 06/27/2022 online. I see all my activities on the statement. It seem legit but when I do the simple math. I short 200 on my accounts. And I talked to ******** services on 07/12/2022 whose name ***** A at 12 am. She said there is no shorts on my acc, cause I transferred that to **** of America. I have been checking so many times, there is short on my acc 200.

      Business Response

      Date: 07/21/2022

      July 21, 2022

      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754

      RE: BBB Case #******** ; Suryono ******

      To whom it may concern:


      We are in receipt of your letter received July 13, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.


      Thank you,


      Customer **************************************** N.A.. 

      Customer Answer

      Date: 07/23/2022

       
      Complaint: 17560024

      I am rejecting this response because:

      Sincerely,

      Suryono ******

    • Initial Complaint

      Date:07/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi has caused numerous errors on my account in the last three months. I have even had to have a ticket escalated to their programmers because of the issue that supposedly was just on my account. I have emails from them admitting errors on their part however nothing is ever done. When I try to chat with **************** they hang up or end my chat because they do not have answers. Today I was accused of berating the agent because of my frustration. I never once said a bad word. I simply told him/her I had already answered the question they asked and that they could see the notes on my account with my previous issues. People get tired of endless transfers and the agent did not want to answer that problem. He/She was upset when I asked for a transcript of the chat so I could include it with my complaint. All I want is the cost of the fees I have incurred returned to me in the amount of $250. I am including pictures of the emails I have from one issue. Unfortunately, since the agent did not fulfill my request for a chat transcript, I can not include that. When money is involved and errors on the bank's end (admittedly!) customers will be frustrated and customer service agents should understand that. This is July 12th and no resolution has been sent since the issue began in June.

      Business Response

      Date: 07/22/2022

      Please see attached. 

    • Initial Complaint

      Date:07/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 29, 2022 I started receiving emails from SoFi stating that I had opened a brokerage account. I never applied for or opened a brokerage account with this company. I emailed the company stating that this was a scam and/or potential identity theft. The emails originated from **************************************************** I forwarded the email to their customer service at ******************************************* I even called their customer service on the phone and they responded verbally and in writing that there is no account or profile in my name. However days later I received the following:"A new trade confirm is available online for account ###-##***." I sent another email to their customer service and the person simply said to "unsubscribe and I shouldn't get anymore emails." how ridiculous is this? Somebody may be trading under my name and they are telling me to unsubscribe. I work for a securities federal regulator and have reported this already to my security team. I want them to find out whose account is register with my email: ************************** or *************************** and send a written letter stating that there is no account in my name and that my email has been deleted from this individuals profile. I have attached a copy of the confirm email. They keep saying the email is legitimate but that there's no account and "it must eb a promotional email". how unprofessional

      Business Response

      Date: 07/20/2022

      Please see attached. 

    • Initial Complaint

      Date:07/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on the 10th of june 2021, i receivedva payment to my account which i also made some transfer out but after few days i got a notification that my account has been restricted. i tried to reach sofi and i am unable to get anyone on the phone. i have dropped numerous voice mails, but no one is giving me a call back or finding a resolution to my issue. i have waited more than 1 year now and sofi is still unable to remove the restriction on my account. BBB will assist

      Business Response

      Date: 07/19/2022

      Please see the attached document. 

      Customer Answer

      Date: 07/20/2022

       
      Complaint: 17554211

      I am rejecting this response because: I have been contacting the business for months and they have not been giving me a response. I want to business to make their response available to the public through BBB on why they have locked my account and refused to let me withdraw my money from my account. I can assure BBB that the business will not give me a response anytime soon and they have no good reason to hold my money.

      Sincerely,

      *****************************

      Business Response

      Date: 08/03/2022

      Please reference the attached document.

    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi recently ran a promotion with their partner Ladder life insurance where if you sign up for term life insurance through their email you receive ****** Sofi rewards points ($100 USD in value) directly to your Sofi account once the policy is activated. It very clearly states in the email that all that you need to do for this is sign up through the email and you will receive your points. After not receiving my points on 7/06/2022, I contacted Sofi and was told a ticket was created and that I would receive my points within a couple days. As of yesterday, 7/10/2022, I still hadnt received them and so I reached out to Sofi again. I was told the tickets for my complaint didnt exist and also that the promotion I was speaking of didnt exist as well and was accused of fabricating an email to get money out of them. They claimed the email I received this promotion offer from wasnt even part of their company, even though this email is the same email I have received all Sofi communication from since signing up with my account. Upon further research and speaking to other people who received this email, I have found out this is an ongoing scam of Sofis and they have done this to other people who also had to reach out through the BBB to get what is owed to them. Sofi needs to honor this deal, give me the $100 they owe me, stop accusing customers of fabricating emails, and own up to the fact that this email was sent out by THEM to several thousand of their customers.

      Business Response

      Date: 07/18/2022

      RE: BBB Case # ******** ; *************************

      To whom it may concern:

      We are in receipt of your letter received July 11, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 
      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you,

      Customer **************************************** N.A.. 

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been frozen 2 weeks. Ice called everyday and forced to leave a voicemail. I received one call back and after verifying everything is was told that it will be unfrozen and I would receive a call. My account is still frozen and I have gotten no call back. This is becoming an inconvenience because I need to access my account to pay rent, lights and groceries I can be contacted at: ******************* or *************

      Business Response

      Date: 07/18/2022

      Please see attached.

    • Initial Complaint

      Date:07/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with sofi to deposit my tax return and they frozen my account and it takes forever to get in contact with the fraud department about transaction I made. I AM A REAL PERSON and should be able to spend my tax money as I see fit.. I took ***** off to buy me a car and they froze my account!! SOFI IS THE WORST !! And its been literally weeks since I had access to my TAX MONEY

      Business Response

      Date: 07/18/2022

      July 18, 2022

      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754

      RE: BBB Case #******** ; *********************


      To whom it may concern:
      We are in receipt of your letter received July 10, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 
      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you,

      Customer **************************************** N.A.. 


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