Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

Consumers are encouraged to review the following links for information on terms of service and security.

SoFi Terms of Use Agreement
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Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,313 total complaints in the last 3 years.
771 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are holding my money hostage. I have no access to it and no way to buy food or gas to get to work. No one will tell me why or how to get my money back. They just said wait. I've contacted them 10 times and I get the same response.
Business Response
Date: 01/18/2023
Please see the attached document.
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SoFi Bank in accordance with the police are harassing me attempting to steal from my bank accounts. Twice in the last month, they will not process my transactions. $5000 remains unaccounted for at the present time. I want them to finish processing the transaction. I will be changing banks!
Business Response
Date: 01/16/2023
Please see the attached document.
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been awarded the appropriate points as per the balance rewards promotion I enrolled with my Sofi Bank account.As per the Terms and conditions of the Balance rewards promotion, I had to maintain a balance of $25000 or more across my checking and saving accounts between 9/30/2022 to 11/30/20220. I fulfilled the required actions to earn the reward points worth $250 as per the promotion program but I was still not awarded the agreed-upon points.I was given points worth only $100 even though I met the requirements for $250. As per the program terms I should be awarded the remaining points worth $150. For your reference, I will be attaching supporting documents for confirming the details of the promotion and my participation.
Business Response
Date: 01/19/2023
Please see the attached document. Thank you.
Initial Complaint
Date:01/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was surfaced with an offer if I deposited different amounts into my account that I could be eligible for up to ******* Sofi points ($1,000) in a bonus by Sept 30th. During that period I deposited $101,000 in order to meet this requirement and maintained it through Dec 1 as required in the terms. When the points came to deposit, I was only given ****** points. When I called customer support they said thats because the looked at my account on August 31st 11:59pm and I had $3k in my checking account that was scheduled to be transferred the following day, so they subtracted that from my "balance" making my balance $98,759.45, even though at NO point during their maintenance period of Sept 30 - Dec 1 did I let my balance go below 101k, and in fact I deposited almost an additional $15k. They purposely hid this and calculated my checking account balance off of the fact that just meer hours before Aug 31 11:59PM my paycheck had been deposited and was already in process to go to my main checking out where I pay all my bills from. Through this period I had around $115k in this account. Regardless of the fact that just a couple of days later after the Sept 30th date where they arbitrarily calculated funds from a month ago that were in and out of the account in meer hours, they deny me my bonus points. Sofi did trickery here to not payout the full points they, on the surface, were offering me.
Business Response
Date: 01/15/2023
Please see attachment
Customer Answer
Date: 02/14/2023

Complaint: 18711608

I am rejecting this response because: I have not reviewed any outreach from SoFi regarding this matter.

Sincerely,

***********************
Business Response
Date: 02/17/2023
Please see the attached document.
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on October 10th, i filed a claim with SoFi for a fraudulent charge on my Bank account with them. I heard back on November 21st and told that my claim was approved and so was the $99.46 refund for the charge. It has now been over a month and a half and this refund has not been added to my balance. I contacted them this past Saturday, January 7th and their agent told me that they saw this was a technician error and to get my refund she had to contact the back office, which was not back in until today. I talked to the back office today and was told that my claim was actually denied and i would not be getting any kind of refund. i explained what happened to the agent in the phone and she told me she does see that i was owed a refund. She then connected me to the right people to get my refund and they are now telling me that it was an error and I wont be getting any kind of refund. they refuse to listen to me and what happened and claim it was an error. to me this is much more than just an error. they need to be held accountable for a scam like this especially after giving me the run around for the past month and a half.
Business Response
Date: 01/19/2023
Please see the attached document. Thank you.
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I bank with sofi and submitted a fraud dispute unauthorized for the amount fo $4692 I have no idea how someone would get my card info. I then was told by sofi customer support it will take 10 days to investigate and get provisional credits after the 10 days they denied my dispute Because who ever used my card knew my address and name which makes no sense since alot of people i work with know my name and know we're I live also could of been someone who knows me and just took a picture of my debit card they now won't give me my money back sofi bank
Business Response
Date: 01/12/2023
Please see the attached document.
Customer Answer
Date: 01/12/2023

Complaint: 18703177

I am rejecting this response because: before I responded to there reply on bbb messages I went to sofi customer service and asked about their ********************** reply they said they still still denied my fraud unauthorized dispute

Sincerely,

***********************
Business Response
Date: 01/22/2023
Please see the attached document.
Customer Answer
Date: 01/24/2023

Complaint: 18703177

I am rejecting this response because: they are still denyng returning any of my money from fraud unauthorized transactions

Sincerely,

***********************
Initial Complaint
Date:01/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They wrongfully bounced back my payment, so they made me have to come out of pocket and pay more than what I supposed to been paying and because of the fleet fees and other things that I had came across so I was out of pocket for almost $100 no actually like $150 due to SoFi.
Business Response
Date: 01/09/2023
Please reference the attached document.
Customer Answer
Date: 01/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a check deposit to M1 CCU via the Genisys CU ATM, with a check from my SoFi account where I keep my savings. The funds were available in my SoFi account. SoFi issued a uncollected funds hold to ******* and M1CCU debited the funds ($500 + a $6 fee) out of my account. SoFi also cleared the funds for $500 out of my SoFi account. I'm now out $500 and have been for several weeks. The ** didn't even realize this had happened. There is clearly an issue with their balancing process if this could happen and not be discovered. I've filed a complaint with SoFi reference *******. I have proof of all sides of the transaction and that the funds were there at the time of the transfer as they were transferred directly from savings at that same **. This company should not be a chartered ** if they can't manage basic balancing. I'd like my funds reimbursed immediately.
Business Response
Date: 01/12/2023
Please see Attachment
Customer Answer
Date: 01/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also received a letter from the company which explains what happened. I am at fault here and would like to remove my complaint on this business completely. I appreciate their quick and professional explanation.

Sincerely,

*****************************
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up a SOFI checking and savings account in April because of their great interest rate. There was no activity in the account until Dec. 22 when hackers got into my account and set up people to people transfers totaling **** dollars. An investigation was launched and I still dont have a resolution to the problem. I have spoken with the fraud department and back office support and they have not supported my claim. On 4 June I received an email stating that after further investigation, one of the charges was considered legitimate. I do not know how my account was hacked but I am losing hope that I will ever get the money credited in my account for the fraud charges. As you can see at one point the hackers linked a Chime account to my account. I have never done business with *****, but I bet if you investigated the account numbers they would be listed under someone elses name. I need help and my account should be insured by the ***** **** is nothing to SOFI but it goes a long way for a service member trying to support his family.
Business Response
Date: 01/12/2023
Please see the attached document.
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/14, we were set to close on our home. We had been reassured the week previously that all was moving in the right direction and that we would be closing on time (12/14). I arrive at the title company to close on our old home. While sitting there, our title office comes in and says that we would not be able to close on our new home today and that we would need to reschedule. I inquired why that was and she stated that SOFI had contacted them and stated that they would not be able to close today and did not give a reason why. She then reached out to them again asking why. SOFI then responded that there was no way the loan was going to close today with no explanation. My attorney then had to reach out reaching the situation and finally we received an answer. I have attached the email exchange. I then reached out to my mortgage office, *************************, who did not know that our loan was not going to be closing on time. He had no additional information to share and had to look into what happened. At that time, I asked him about the close on time guarantee that is listed on their website for a payment of $2,000 if the loan does not close at the time they had set. He said that he was going to look into it. We later spoke and he said that upper management was going to reach out. On 12/16, I still had not received a call and reached out for an update. I then received a phone call from ***************************** who told me that he was going to push for the $2,000 guarantee or he would make adjustments to the points on the loan to resolve the late loan closing. I had to follow up continuous from 12/16-12/28 when I received a phone call from ************************* stating that they could not pay the on time guarantee because it was outside of their control. I asked to speak to upper management. I have reached out to upper management on several occasions by phone and email. I have received no response.
Business Response
Date: 01/12/2023
Please see the attached document. Thank you.

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SoFi is NOT a BBB Accredited Business.