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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    Customer Complaints Summary

    • 2,313 total complaints in the last 3 years.
    • 773 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,Received notification on July 13, 2022 that my account was frozen and told to call them for more information. One week later, Ive either called, left voicemails, or emailed every day in order to find a solution and theres been no response from SoFi. My funds are locked in my account with no access and no way to speak with a SoFi representative-extremely disappointing.

      Business Response

      Date: 07/27/2022

      Please reference the attached document.

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17597551

      I am rejecting this response because: the letter doesnt address anything I mentioned. In fact, the letter has the word generic written in the *** title They mentioned some form that I need to complete to waive disclosure but they dont say where it is or how to complete it. Seems that they are just hoping that this problem will go away. Oh and to make things worse, they actually ended up closing my account in the meantime and they have kept all of my funds from the account. Ridiculous!

      Sincerely,

      ***************************

      Business Response

      Date: 08/09/2022

      Please see the attached document. 

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi lending has been reporting a debt to my credit that has been discharged in bankruptcy. They have done it ever year since discharge. Just when I get it removed after much work and phone calls, they bring it back again. When I call they think its funny. Almost like they enjoy it. Im disabled and fighting to get my life back. Have made dozens and dozens of phone calls, for which they tell me to do what I have to do. I need help

      Business Response

      Date: 07/29/2022

      Please reference the attached document.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 04/16/22 Amount: $570 Dealing with Sofi has been a nightmare. I submitted a dispute for a procedure my health insurance company ended up paying in full. The doctor ****** refused to refund me even after receiving all payments from my health insurance company, so I submitted dispute with Sofi. The doctor ****** tells me Sofi approved the dispute and charged them on 06/21 and stated Sofi should be giving me my refund. I have yet to receive any updates from Sofi, they arent responding to my email and customer service is useless. I am new to ********************** and this is having me think twice staying in business with them.

      Business Response

      Date: 07/27/2022

      Please see the attached document.

      Customer Answer

      Date: 07/27/2022

       
      Complaint: 17585191

      I am rejecting this response because: The business is not providing resolution. 

      Sincerely,

      ***************************

      Business Response

      Date: 08/08/2022

      Please see the attached document. Thank you.

    SoFi is NOT a BBB Accredited Business.

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