We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    Customer Complaints Summary

    • 2,305 total complaints in the last 3 years.
    • 764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has the worst customer service. I mean when you call you're asked about your card number, well what happens if it's stolen? Spent numerous hours with incompetent support playing the game where they say what they want and never deliver. Thus, requires calling back a bunch of times. What a waste, this bank was almost perfect. Then I opened a discover bank account and discovered what real customer service is.

      Business Response

      Date: 10/13/2022

      Please see the attached document. 

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I opened a credit card with SoFi with a promotion that was being offered through a partner of theirs, Credit Karma. The promotion over two benefits, one of which was $200 back once I spent over $1,500. I opened the credit card on May 31st and easily satisfied the $1,500 requirement. On June 2nd, I confirmed with **************** the credit karma bonus and that it would need to be honored manually. I have not received bonus and reached out to SoFi on the status of said bonus on September 10th - ID *********. Rep ****** responded as follows:The promotion request has been denied due to one of the following reasons: ***** reward points were provided on 06/07/2022 as the welcome bonus. Now, this is clearly erroneous and my follow *** to that message have not been responded to despite me verifying the $200 promotion on June 2nd as well as the fact that I would not have accepted $10 instead of a $200 bonus.I see full payment of the $200 bonus and have uploaded the promotional link and customer service verification on June 2nd as otherwise, this is false marketing, and I was misled by a promotion that was not honored.

      Business Response

      Date: 10/11/2022

      Please see the attached document.

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they sent me the bonus 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi has frozen my account for days leaving me without a way to buy groceries or pay my rent. They accepted 2 deposits on Thursday total over ******* and then told me I had no access to my money. I do not have credit cards with them nor do I have a loan with them yet they had frozen my money and claimed on Thursday that my money would be returned to my business account by Friday. It is now Saturday afternoon and my account is still frozen and they have yet to return over $1200 to me. They said that my transferred funds previously had been returned to the previous bank my business account yet they had not. Ive gone through everything with a fine tooth comb and at this point theres over $1000 missing that was transferred to them and it has supposedly vanished. They have zero explanation for this and are unapologetic and very rude to me when trying to get to the bottom of it. They arent willing to stay on the phone to try and resolve it with my other bank. They have left me for days now Without access to my money which should not be the case. I am now going to have late fees for my rent all because of their negligence

      Business Response

      Date: 10/10/2022

      Please see the attached document.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2 Sept there was a mobile deposit started, on 3 Sept I called to see why it was delayed and when it would be available. I was told it could be stopped and I could take it to another institution to be cashed since they said it would be a full week for processing. This was a lie as they did not stop the processing and also the law doesn't allow it to happen. Several times since I begged them to correct this by sending the money I cashed elsewhere to them plus a fee and they insist they won't. I legal** cannot do so as that would be a federal crime and on** they can fix this. They were told multiple times this, the correct information to fix the issue with the other bank and still refuse to follow the law, insisting I break the law and transfer the money myself even after I tell them the *** verified they are legal** the o ** ones able to fix this with a simple transfer of that money and insisting I do it is a violation of both federal and state law because no person or institution can coerce anyone into breaking the law.

      Business Response

      Date: 10/06/2022

      Please see the attached document. 

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone was stolen on 09/10/22. The perpetrator used the stolen phone to empty my bank account . Sofi credited my account for the stolen funds. The same day they froze my account. They are now holding my funds claiming they are doing a review. Currently I have not a single dollar. I have phoned sofi every day. They have no answers to give me. Due to an approaching storm I cannot even evacuate at this point. I live in ******* and am awaiting the arrival of hurricane **** . Currently sofi refuses to tell me even when they are planning to finish their "Review". The fraud department has stated they are finished with their investigation and issued the credits. I NEED MY FUNDS RELEASED. PLEASE HELP. Currently my life depends on it.

      Business Response

      Date: 10/04/2022

      Please reference the attached document.

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Upon being contacted by BBB, my funds were released immediately. Thank you for your hp.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi offers 1% interest, and 2% if you set up Direct Deposit, which I set up in April, 2022.A few months ago, the interest rate dropped to 1%. I contacted them and they said they had corrected it.Today I checked again and again it had dropped. I contacted SoFi via chat and ************************** said he had changed the interest rate back to 2%. However, he said the interest for this month would be at the lower 1% rate, and there was nothing he could do to fix it. This is the chat session:*****: Hi. My interest rate dropped (again) from 2% to 1%. I DO have direct deposit of my pension check.************************: ******** I do apologize to check this situation, let me take a look on your information please. Can I have the name under your direct deposit?*****: Of the institution, you mean?************************: Correct *********************: My pension payments come from Fidelity ******************** you so much *****, give from 2 to 3 minutes please ************************: ************'m already update this information for you I do apologize. I do see there is a previous ticket to fix this situation. I do apologize we are working on this situation.*****: Will my interest payment for September be at 2% for the entire month?************************: Unfortunately I'm not able to adjust a previous % I do apologize *****. But now we have the correct APY *****: OK, but it is YOUR error that caused the incorrect percentage, so I need to be credited with the correct interest for September.*****: And, I might add, as you noted I had previously reported this and was told it was fixed.*********** N: We are still working on this ***** I do apologize. Unfortunately there is not an option to make this adjustment I really do apologize I will submit a complaint about this situation *****: Seriously? You have no ************* me for the correct interest? Nobody can do an override to add the missing interest?************************: Unfortunately that is correct *****

      Business Response

      Date: 10/07/2022

      Please see attached. 

      Customer Answer

      Date: 10/07/2022

      Better Business Bureau:

      The response received from SoFi in reference to complaint ID ******** only stated that they would contact me directly.  However, reviewing my account I see that they credited me $50.00, which adequately reimburses me for the missing September interest.  I therefore accept this resolution as satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      someone opened a CREDIT CARD on my name, i be trying to dispute this situation so far , I didn't get any from sofi. i already talk to someone time after that i cant get touch with nobody. their number is not working. so please help to remove the fraud out of my credit history.

      Business Response

      Date: 10/06/2022

      Please see the attached document. 

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a mutual customer with this bank whom we believe is committing chargeback fraud on a vehicle she purchased and was repossessed for none payment.When we contacted SoFi to provide documentation for this dispute we were told the only thing we can do is email customer service and there is no way to talk to the fraud department. We are a small business and this action is theft to us

      Business Response

      Date: 09/28/2022

      Please reference the attached document.

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted SoFi lending in order to request a Student Loan Hardship payment deferment. After going through the questionnaire with the representative on the phone, I was told I did not qualify for the payment reduction (interest only) as I was deemed "unable" to pay them the interest payment of $20 (full payment is $222). This is absolutely ridiculous and makes zero sense. If I am considered "unable" to pay $20 of interest each month for 3 months, how on earth can I be expected to pay $222 each month? This company doesn't want to work with it's own customers in times of hardship, and creates a "BS" survey with completely subjective requirements in order to comply with what I am sure is a Federal guideline/requirement when it comes to hardships, but it is all "lip service" and likely helps no one. I spoke with a supervisor named ******* (employment ID #***** who only parroted the same line of "this is the only option SoFi offers", which was also no help to me.

      Business Response

      Date: 10/03/2022

      Please reference the attached document.

    • Initial Complaint

      Date:09/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt sign up for sofi emails and I didnt open up a account they wont stop emailing me and I want to be removed from there list.. and I put in a ticket and they denied it Not interested in sofi products

      Business Response

      Date: 10/01/2022

      Please see attachment

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.