Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi Finance Inc.

  1412 Broadway, FL Team Room 5 New York, NY 10018

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  SoFi Finance Inc.

  860 Washington St Fl 2 New York, NY 10014-1308

• 

  SoFi

  4064 Colony Rd STE 200 Charlotte, NC 28211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was lost and there was fraud charge which was not made by me. I filed a claim with sofi and they declined my claim stating its valid without providing any proof that I made the charge. I have called them many times I can not get anyone to help me out. I am very upset since the charge was put on my account which is not valid. I need help from u to resolve this issue. I tried to get the corporate office phone number no one will give me the phone number. Pls contact me.

  Business Response

  Date: 07/29/2022

  July 29, 2022
  
  Better Business Bureau 
  1805 *****************************, Suite 100 
  ******, ** 78754
  
  RE: BBB Case #******** ; *****************************
  
  To whom it may concern:

  
  We are in receipt of your letter received July 22, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

  
  Thank you,
  

  Customer Relations
  ********************** Corp
  
  
  

  Customer Answer

  Date: 08/05/2022

  Hope all is well with you.  Please note that as of today, I have not received any response back.  I have called them about 15 times as of today but I am not getting any help at all from them.

   

  Regards,

  ******

  Business Response

  Date: 08/11/2022

  August 11, 2022
  
  
  Better Business Bureau 
  1805 *****************************, Suite 100 
  ******, ** 78754
  
  
  RE: Better Business Bureau Case # ********; *****************************
  
  
  To whom it may concern:
  
  We are in receipt of your letter received July 21, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer ***************************************** N.A.
  
  

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17606800
  
  I am rejecting this response because:  The business can send the form to BBR directly and BBR can send me the form to sign.  I  am having hard time opening their emails.    I would like this to be documented in BBR  every step since I do not trust SOFI since their customer service is absolutely horrible..  

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/01/2022

  Please see the attached documents. 

  Customer Answer

  Date: 09/07/2022

  See attached signed consent form

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th 2022 my husband and I had our account locked. Evidently my husband calling form my phone and requesting that a change be made to our payment date set off some red flag? Although the representative requested to speak to me and I answered all his questions regarding my identity sufficiently he still deemed us a risk and he proceeded to scold me and told me that I should be in charge of my own finances and locked our account. Please note that my husband is also on this very account. In conclusion, we have called over a dozen times, left many messages and emails and no response or solution nor do we see one soon although their email sent regarding the closing of our account says that they will contact you within 1 hour if you call before 3pm PT Monday through Friday. We cannot pay our rent and already one payment has failed. Please help us get our account unlocked. Our ID number that was sent in the email stating our account has been locked is: ******** Thank you kindly for your help!

  Business Response

  Date: 07/29/2022

  Please see attached. 

  Customer Answer

  Date: 08/03/2022

  Better Business Bureau:
  
  Thank you sincerely for intervening on our behalf. They have FINALLY contacted us and resolved the block on our account. This whole experience has been the most stressful and frustrating we have ever had with a company and we dont wish it upon anyone. We fear that if it wasnt for your assistance we may have had to wait a lot longer for a resolution so again thank you so much for your help! 

  
  

  ID ********.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously had taken a personal loan out with SoFi in 2019 for $50,000. Since that time, I have always paid as agreed, never had a late pay over 3 days and fulfilled my obligation as described within the loan agreement. In June of 2022, I took steps to consolidate personal debt, with the intent to prepare for a new home purchase. At this time, I was working with another lending institution which would be paying off the loan at SoFi Bank. At this time, the corresponding bank instructed me to not make any further payments to SoFi during the refinance process which would take roughly 30 days. During this time, I was worried that my loan payment to SoFi would hit the 30 day ****, so I reached out on numerous occasions (at least 3) to communicate this to them and that the loan would be paid to zero (paid off). This was a "promise to pay" scenario. At this point we were still within the 30 days. 2 client service reps that I spoke with indicated that due to my communication and instruction on the subsequent payoff, along with a promise to pay, that if the payment were to credit after the 30 day ****, there would be no impact to my credit. I myself referenced the Fair Credit Reporting Act, worried that after 30 days there would be a negative/derogatory ****. They assured me this would not take place. The payoff was made late due to many unplanned delays at the corresponding bank, and it was over the 30 day ****. The payoff was short about $130. So I called and made that payment over the phone right away. At this point a 3rd client service rep assured me no negative information would be reported to a credit bureau. Fast forward to now, and they did indeed report me, thus dropping my credit score 46 points. My first late pay of 30+ days in my credit history. This is going to be a huge negative to applying for a new mortgage and my overall credit picture. 1 single late pay in a 25 year credit history. I feel their practices were deceiving and unfair to a very good client.

  Business Response

  Date: 07/25/2022

  Please reference the attached document.