Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

• 

  SoFi

  4064 Colony Rd STE 200 Charlotte, NC 28211

• 

  SoFi Finance Inc.

  1412 Broadway, FL Team Room 5 New York, NY 10018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am write because you guys are closing my account for something that I had no idea about they close my account because someone else wrote me a bad check that did not go through. I do not feel like that is fair and not only that but you guys put a hold on my account that my money goes to and then I have direct deposit thats going into your account thats getting rejected. Can somebody please call me and take care of those because this is not fair

  Business Response

  Date: 01/14/2025

  Please reference the attachment. 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account paid in full but overpaid on December 17th 2024. Was told the overpayment would be refunded back to ****** bank in 6-10 days. That time ran out and now on 14 business days not including holidays or weekends. Email from Sofi today states 6-10 more days.
  Rude customer service so was not able to resolve it there. Chat is generic talk.

  Business Response

  Date: 01/09/2025

  Please reference the attached letter.

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michael M*****

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about Sofi, Sofi Moheala, and ******************** I did a refinance through them and was sent extra money, No one knew about it until I informed all of them of it and then I was denied saying that I was wrong and they did not send out more. Then eventuallly they were like yeah we sent out an extra amount in error thats on us. I have a emai from a ******* S a Resolution Specialist at SoFi Bank saying "Hi ****,I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand the importance in the accurate funding of your Student Loan Refinance and apologize for the inconvenience. We usually send a little more to cover for interest that would accrue through the pay off. However, we ****** sent much more in error. If First **** refunds the money directly back to us we will retroactively apply the funds to the loan. If they refund back to you, you can make a one time principle payment to the loan." Now I am being told that it was sent from another account and that all of it is now majically found and it was known all along that it was supposed to go to someone else. This all just seems so sketchy and I get its not really my money however they did say it was supposed to go to me an that it would ve taken off my prinicple whenever it came back but now its not and thats just weird. Please contact me at ********** so we may talk about this more theres only so much I can type.

  Business Response

  Date: 01/10/2025

  Please reference the attachment. 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22762768
  
  I am rejecting this response because: I was told from Sofi that it was an error on your part and that whatever was sent back will be taken off of my principle amount and then you went(see attached image) and then you completely back off of your word and are now not holding what was told to me accountable. I thought I was only going to have to be paying with you after I was told this which was nice and now all of sudden i have to pay again to firstmark. No one has every contacted me about this orginally I have alway been the one to contact both parties about the situation. Originally you Sofi denied acknowledgement of sending extra until I repeatedly told you otherwise and then you finally looked. What would of happened if i didnt notify anyone and then all of this went through. Would I in a few month to a year no have to repay firstmark and backpay all the interest? then what about the money that would of been sent back to you would then that get taken away and then i owe you more plus the interst???? that seems like a huge legal issue that i cought an saved and after all of that you go back on your word. This has put me through a rollercoster of stress and I just dont understand why you cannot hold yourself to what you told me? I thought you were supposed to be helping me with my student loan refi not making it harder and more stressful? I understand where you are coming from however then no one should have told me otherwise and I believe as a company that provides a service if you mess that service up you should hold yourself accountable to the customer esspecially if you told them X then you should follow through with X. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/16/2025

  Please reference the attachment. 

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22762768
  
  I am rejecting this response because: Please see attached correspondence from SoFi dated Dec.17, 2024.  SoFi clearly states they sent much more in error and "If First **** refunds the money directly back to us we will retroactively apply the funds to the loan. If they refund back to you, you can make a one time principle payment to the loan".

  I know mistakes happen, but I am a bit perplexed that loan companies could make such an error but nonetheless know they happen.  However, I was the one that pointed this out and was informed SoFi would make good on this and credit me the $24, 000.  Being a new college graduate in a starting salary position, and doing the right thing by pointing this out, I thought, great-honesty pay offs and Sofi is making good on its error.  Some of the stress I have about paying back my school loans was relieved.  It was not until after all this, did Sofi state it was not there error but rather First****s.  I am not concerned with who made the error as I am about that I was told the $24,000 would be applied to my loan.  My complaint is that SoFi is not standing behind their statement and I am more stressed than ever about my loans as I do not know if I can trust the integrity of SoFi as they are managing my loans. I would like to see Sofi honor its statement that they sent too much and that extra be applied to Firstmark and the additional go to back to Sofi and taken off of my principle amount.

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SoFI refuses to acknowledge verifiable income for loan applications. When reaching out to their customer support team, the representative was unknowledgeable and unable to help.When asked if they can escalate my call to a manager or supervisor, they refused to do so. They said they cannot do that, and would not pass along my information to someone who could actually review my application.I have been a customer of theirs for years and will NEVER use them again based on this **************'s highly unprofessional, especially for a financial institution.

  Business Response

  Date: 01/10/2025

  Please reference the attached response.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes on December ******* I was told my account was restricted I have no reason why they closed or restricted my account because I did not violate any rules or terms . So on December 26 I got a email stated my ssi check was returned to creditors due to my account being restricted. I called ssi office today January ****** and was told SoFi bank never returned my check and is still processing my check I need my funds asap ! I been waiting over 4 weeks for my funds from SoFi bank customer is no helping and I havent heard anything from SoFi bank

  Business Response

  Date: 01/10/2025

  Please see the attached document 

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bank account with **********************. I closed the bank account but later received a direct deposit from **** through that bank account that was closed. I never received my money from the direct deposit. I reached out to **** to see what they can do, but they are constantly saying that the funds were processed & that there is nothing more that they can do on their end. I reached out to SoFi with a trace ID given to me from **** and they were able to locate the transaction, but confirmed that the funds were never received due to my account being closed. They then advised me to reach back out to ****, but **** is not giving me any assistance whatsoever because theyre standing firm on the funds being processed. Therefore, I am forced to reach out to better business bureau because neither company is providing me with my funds that I earned & am in desperate need of. Please have someone assist ****.

  Business Response

  Date: 01/10/2025

  Please reference the attached response. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Sofi advertised that if a student loan is refinanced with them, there is a $500 welcome bonus and that the fixed rate of 6.2% will be decreased to 5.7% if one subscribes to Autopay. I did both: I refinanced my student using the link of the welcome bonus and subscribed to Autopay. 3 months and 2 calls to their representatives later, I still don't have the $500 nor the $5.7%. One representative told me one month ago that the matter would be solved quickly and that is not the case. SOFI is wasting my time and mental energy with this matter. I would like to a have my welcome bonus ASAP (I meet all the criteria from the date of application, link used, account opening, etc) and the 5.7% rate effective 3 months ago. I have attached the email where they advertised the benefits of refinancing a student loan with them. Thank you.

  Business Response

  Date: 01/10/2025

  Please see the attached document.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited a settlement check and was told it would clear in 3 parts before I went on vacation for the new years. A few days later when it was supposed to clear I was told they can not process it and now Im in another state with out the check and no money because they wont call the issuer they say its my job

  Business Response

  Date: 01/10/2025

  Please see the attached document 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be brief. I went online to download a sports analytics sheet, cost being about $90 with the promotion. Vender charged $900 and did not apply the promo. THIS IS BACK IN AUGUST 0f 2024. Sofi said being it wasn’t a stolen card case, I must contact the vendor first. I contacted the vendor MULTIPLE times with no response. Called SoFi back, still in August – they said their fraud department would settle this, and respond within 90 days (which is still insane). Never got an update, and since then I called SoFi approximately 20-30 times, SIX MONTHS later no one has an answer. Gave me multiple numbers to call for fraud departments, some of which WERE OUT OF SERVICE. (Yes – they are giving out of service numbers to people, multiple times). Left messages for supervisors, tried an online agent chat – no actual human being has responded despite what has been hours long attemps (literally) to just try to speak to someone. Since then I have been trying to pay the balance down, and getting charged interest.

  Business Response

  Date: 01/09/2025

  Please reference the attached letter.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had the worst experience with this banking company, SoFi. As a travel oncology phlebotomist, I recently rented a vehicle through the company Turo for travel work purposes in a separate state due to my vehicle being in service. After driving the car for some time, I noticed that the car was unsafe for driving purposes due to multiple issues. I attempted with the ************ to get a refund due to my issues or a travel credit, which they refused, and **** only offered $100, which to me wasnt nearly enough. I disputed the issue with Turo through SoFi Bank. I was told that I should hear something in 10 days. It has been more than 10 days, and I have not heard anything from this company. Ive sent multiple emails. Ive even sent to SoFi all of the information requested as well as the threatening email from Turo to them, and still I have not received anything. I asked for a provisional credit, and they refused to do so. Now theyre telling me it takes 90 days for a dispute to go through or for the company to respond when I know the company has responded to SoFi as per my email from them. After research, I noticed that SoFi has a bad history of denying all provisional and disputed credits no matter the situation. Im asking the company to return the balance of my money from Turo in good faith, keeping in mind that the company put me in a dangerous situation where I couldve had a horrible accident or injured someone else or worse in a car that wasnt fit to be on the road, especially in severe weather conditions.

  Business Response

  Date: 01/10/2025

  Please see the attached document.