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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    Customer Complaints Summary

    • 2,312 total complaints in the last 3 years.
    • 767 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a Sofi mastercard and used the 0 apr introductory offer. When the end of the 0APR was coming and I called sofi and asked when does the 0 APR offer end for credit card and they told me December. When november came in the statement had an interest charge. When i called them and told them a *** gave me bad info they say there going to get back to me but they dont. I want them to take off the interest charge because they gave me bad information for the due dates.

      Business Response

      Date: 12/12/2024

      Please reference the attached letter. 

      Customer Answer

      Date: 01/15/2025

       
      Complaint: 22634118

      I am rejecting this response because:

      SOFI reversed the November interest charge but not the December charge. 
      Sincerely,

      ***** *********

      Business Response

      Date: 01/21/2025

      Please reference the attached letter.

      Customer Answer

      Date: 01/24/2025

       
      Complaint: 22634118

      I am rejecting this response because:

      Sofi refunded the first 111 interest charge but the whole dispute process time amounted to another months interest charge of 128 that they have not refunded. 
      Sincerely,

      ***** *********

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute Nov 24 and was told by 2 different employees that it would be resolved in 10 days and i would be sent a email. The dispute is for *********** for $190. After 10 days Im told I have to wait another 10 days. Im not told anything else then i spoke with ******** and she said it can be 90 days. I havent been credited anything for the dispute and I feel this is wrong. She made me wait 1 hour to simply send me something saying that the bank understands my frustration but they have to abide by the guidelines.

      Business Response

      Date: 12/09/2024

      Please reference the attached letter. 

      Customer Answer

      Date: 12/10/2024

      I do not accept the response from SoFi. They have taken money out of my account 2 different times on a different dispute and they are not doing what is honest 

      Thank you

      Kristina 

      Business Response

      Date: 12/16/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi has opened account(s) in my name without my authorization or my ever contacting them. They keep sending emails to me about accounts I know nothing about and today to my home address they have sent me some sort fo banking credit card. I want accounts in my name deleted. I dod not ask for them. I do not want them.

      Business Response

      Date: 12/11/2024

      Please see the attached document.

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Greatly appreciated.

      Sincerely,



      Robert H******

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My SoFi account was closed and refuses to tell me how I violated terms and conditions. I dont see how I violated when this account was not my primary account but it was still being used. I feel Im being treated unfairly and my account was wrongfully closed and Im not allowed to reopen my account or create another account when I have done nothing wrong.

      Business Response

      Date: 12/11/2024

      Please see the attached document

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 issues with this company. The first being that I received an ad stating that I could get $300 bonus for opening a sofi account if I deposited $5000 within 90 days. I contacted support today and they say it's 25 days not 90, but I know what the ad said. My second issue is that I referred my grandfather to invest in stocks at sofi. His name is ******* ******, email ********************** the company refuses to give the referral bonus because it wasn't done through a link. Even though my grandfather is 86 years old and made a ********** be upfront I needed this money badly. My toddler has some serious medical issues and it costs a lot of money. However, Il never be so desperate as to deal with such a company. Myself and my grandfather will be closing both accounts as soon as direct deposits and funds transfer changes can take place.

      Business Response

      Date: 12/10/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:12/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately October 14, 2024, I opened a SoFi bank account. On October 23, 2024, I attempted to deposit a payroll check, but the deposit was unsuccessful. The following day, I received an email notifying me that my account had been temporarily restricted due to a "security issue" and urging me to contact SoFis customer service immediately.When I called the provided number, a customer service agent informed me that my account would be closed due to an alleged violation of their agreement. I was shocked and confused as I had not engaged in any activity with the account beyond attempting to deposit a payroll checka routine transaction successfully completed at other banks. When I asked for clarification, the representative advised me to review the agreement myself, providing no further explanation. This lack of transparency and accountability is entirely unacceptable.The agent also stated that my account would be closed, and my balance of $500 would be mailed to me in the form of a check. However, as of today, December 1, 2024, my account remains restricted and has not been officially closed. I have not received any communication about the closure or any check containing my balance. It appears my account is being indefinitely held.I have contacted SoFi customer service multiple times over this period. Each time, I was assured that the issue would be escalated for internal investigation and that I would receive a callback. To date, I have not received a single callback or any resolution to this matter.This has been the worst banking experience of my life. The customer service is appalling, with representatives failing to provide clear explanations or follow through on their promises. My account was unjustly restricted, then promised to be closed without reason, and my funds are being held indefinitely. This is completely unacceptable and must be rectified immediately.

      Business Response

      Date: 12/09/2024

      Please see the attached document.

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi os discrimitory against military members stationed overseas. They refuse to allow any military member stationed overseas open an account due to not having a "physical address within the **". This is incorrect as all APO/FPO addresses are considered a US address. It is their system specifically that does not allow for military members overseas to open an account.

      Business Response

      Date: 12/09/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:11/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details of the Complaint:1.Sofi advertises 4.2% APY and ***** services but requires direct deposit to unlock ***** functionality. I set up my direct deposit, but the ***** feature was never ************** ensure compliance, I contacted my CPA, who handles my payroll, and had her set my Sofi account as my primary direct deposit account. Despite this, the issue remained unresolved.3.I contacted Sofis customer service multiple times for assistance. Representatives were rude, dismissive, and refused to provide clear instructions or ************** final attempt to resolve the issue involved requesting a manager. The manager was unprofessional, dismissive of my concerns, and ended the call abruptly without resolution.Summary of Concerns:False advertising of features (***** access restrictions without proper clarification).Poor customer service and lack of professionalism.Failure to provide clear instructions or resolve the issue after multiple attempts.Managers refusal to assist and abrupt disconnection of the call.I have used multiple other banking institutions, and none of them require direct deposit to access ***** or provide such a poor customer experience. *********************** failure to deliver its promised benefits and its treatment of customers are unacceptable.Requested Resolution:I am seeking a formal investigation into Sofis practices, particularly their misleading advertising and customer service protocols. I also request that they address their ***** functionality and improve their communication with customers.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

      Business Response

      Date: 12/10/2024

      Please see the attached document 

    • Initial Complaint

      Date:11/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was with this Bank for 3-4 years with no Problem. I got approved for disaster assistance through **** and the money was funneled through their investing side, one which I have never used. $,7500 in Federal money was stolen then they locked my checking and are not allowing me to access any of my personal money I worked for during Thanksgiving.

      Business Response

      Date: 12/06/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:11/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had debit card fraud from dabble fantasy and i called the merchant and they said to file with my bank dabble i filed with SoFi bank and they denied my claim. I used to have a relationship with Dabble so my debit card information was on the website. I since have tried to contact dabble fantasy and no answer and SoFi is not giving me updates I filed a **** complaint and filed a police report to get my money back

      Business Response

      Date: 12/05/2024

      Please reference the attached letter. 

    SoFi is NOT a BBB Accredited Business.

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