Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com supposedly booked a hotel reservation for me and prepaid for said reservation. The hotel address they gave me was to a permanently closed hotel site. When I called thw actual ************** in ***************, ***** they had no reservation under my name!

  

  Business Response

  Date: 06/03/2025

  Hi *******,
  
  We appreciate you bringing this matter to our attention and thank you for entrusting us with your travel plans.
  
  We completely understand the importance of having a seamless booking experience, and we acknowledge the concerns you've raised regarding your recent hotel reservation. After reviewing your case, we took immediate steps to resolve the situation.
  By speaking directly with the hotel, we have successfully secured a refund for your reservation. The refund has already been processed and should be available in your account within 3-5 business days.
  
  Your experience is very important to us, and we're committed to ensuring you receive the value you deserve. If there's anything else you need or if you have any further questions, please do not hesitate to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for trip insurance to ensure that I would be refunded should I need to cancel. Immediately, an emergency came up. There was no number to call, the chat service was AI, and the refund was denied due to their claiming that I did not provide proof of emergency. I called the hotel and found they never actually booked it. But they claimed they canceled it. I called a different hotel and it was booked and paid for.

  

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  Thank you for reaching out to us and sharing your recent experience. We understand how important it is for your travel plans to be flexible, especially in unforeseen situations, and were here to support you.
  
  Please rest assured that we are actively reviewing your case to get to the bottom of the confusion regarding your booking and insurance claim. As soon as we have more information, we will contact you with a resolution.
  
  Our goal is to provide clarity and assistance as quickly as possible. Your satisfaction remains our top priority, and we appreciate your patience and understanding during this process.
  
  Thank you for giving us the opportunity to address this matter. If you have any more details youd like to share, or if theres anything else we can do for you, please feel free to get in touch.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  

  After their review, they did not feel my homelessness was urgent enough to issue a full refund so that I may book another room. They instead offered less than half back which would not cover all the days left I'm spending in my car. $650/$1450

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  Thank you for reaching out and sharing your situation with us. We fully understand the urgency of your circumstances and the need for a resolution.
  
  Following extensive discussions with both the hotel and our travel partner, we have explored options for your booking. Were here to support you as best as we can.
  
  If you have any documentation or statement from the hotel that can support your case for a refund, please share it with us. With this information, we can work to renegotiate on your behalf and revisit the situation.
  
  We are committed to assisting you and appreciate your patience and understanding. Please feel free to reach out if you have any other questions or need further assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  

  There is unfortunately no written communication. I spoke with them over the phone. I have reached out to corporate, but there is no response from Red Roof Inn

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/09/2025

  Hi *******,
  
  We appreciate you reaching out again regarding your situation. Your efforts in contacting the hotel and corporate are noted, and we understand how vital it is for you to resolve this matter.
  
  For us to effectively advocate on your behalf and revisit the possibility of a refund, having written documentation or any type of statement from the hotel would be crucial. This documentation allows us to present your case more convincingly with our travel partners and the hotel itself.
  
  Were committed to supporting you throughout this process, and were here to assist in any way possible. If youre able to obtain any written confirmation, whether its via email or another method, please send it our way. It will greatly enhance our ability to address your case efficiently.
  
  Thank you for your patience and understanding. Were eager to assist further and ensure you're provided with the support you need.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  I have attached what little communication proof I have. The hotel refuses to write anything down, claiming they can't admit anything on paper and will only talk to Super in person or via phone. I provided you this information and was told Super refused to call Red Roof Inn via email. 
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super *Super + Charged my business credit card $15 on 4/16/25. I have tried contacting the phone number on my statement and have not been able to get an answer/resolution. I have never used this company for anything. I do not book hotels/flights/ or any other services through them. I need to be sure that they cancel any further charges and refund the charge they already completed on my card. I never authorized or provided any payments information to this company.

  

  Business Response

  Date: 06/04/2025

  Hi Cynthia,
  

  Thank you for reaching out to us regarding the $15 charge on your business credit card dated 4/16/25. We understand your concern, especially as you have not interacted with Super.com for bookings or services, and we're here to assist you in resolving this matter promptly.
  

  We have canceled the membership associated with this charge to ensure no further transactions occur. Additionally, we have processed a refund for the $15 charge, which you should see reflected back in your account within the next 3-5 business days.

  To assist us in ensuring no additional charges occur, could you please provide any details or screenshots of the transaction? This will help us verify the charge and prevent any future occurrences.
  

  Your satisfaction and security are important to us, and we appreciate your patience and understanding as we work through resolving this issue. Please feel free to reach out directly if you have any further questions or need additional assistance.
  

  Warm regards,
  Super.com Support
  

  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me when my refund reflects on my account. 
  
  Sincerely,
  
  Cynthia A******

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel for tonight 5/29/25 and upon seeing room rates offered for that hotel on this date I clicked on Super.com and went through all their prompts and declined their membership fees etc. I chose non-refundable because the booking was for tonight. By the end after payment the date had changed to 6/2/25. I immediately called hotel and explained what happened and they said they had problems with this 3rd party app changing dates. But I had to contact them. I finally found their phone because their email and chat wasn't helping. The *** told me they couldn't fix it. To show proof that I booked those dates and I sent a screenshot of the dates I chose and they still refused to fix their error to book it tonight. So now I am out of the money and have no hotel room for tonight. They 100% could easily fix the hotel room date from their apps deception and make it right but they refuse.

  

  Business Response

  Date: 06/06/2025

  Hi ********,
  
  Thank you for reaching out and sharing your experience with us. We completely understand your concern with the change in booking dates, especially since you were looking forward to your stay at the hotel.
  
  I want to assure you that your case has been escalated for thorough review, and we took steps to address the situation with the hotel. While a refund couldnt be arranged for this specific booking, our approach generally focuses on providing great rates through non-refundable and non-amendable terms.
  
  We sincerely appreciate your feedback, as it helps us enhance our services to better meet your expectations in the future. If theres anything else we can assist you with or clarify, please dont hesitate to contact us. Were here to support you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used super before for booking a hotel and was very happy, Unfortunately this time I am not. I booked a hotel with Super for 5/30 to 6/2 in **********. (B_18574872). On Tuesday (5/27) I called the hotel to ask a question regarding their parking and was told my reservation was cancelled by your travel partner ******* . I contacted your support via chat and was advised after many hours that they could not fix the issue and that I would get an email from Super regarding the cancellation and my a refund to my card within a few days. I never got the email. I tried chatting again and the chat time was extremely rude and unhelpful to the point that 1 agent transferred me into the queue again and another scolded me for sending too many chats. They also promised me the same cancel email that never arrived. I called in yesterday and spoke with a man who advised me he would help me get this fixed and would call me back in 15 minutes, that never happened. I called again this am and was told that they were working on it and would get back to me. I was also told that I was "outside" the policy cancel date but they would make an "exception" for me and see if they could get my money back. I was startled!! I just want my refund

  

  Business Response

  Date: 05/30/2025

  Hi Mara

  Thank you for bringing this matter to our attention and for your patience as we work to resolve the situation. I understand the frustration this has caused, especially considering your past positive experience with us.
  Regarding your reservation with the reference number B_18574872, I apologize for the inconvenience you've faced with the cancellation process and subsequent follow-up communication. I'm pleased to inform you that a refund was processed on 2025-05-29 at 22:01, and it should reflect in your account within 3-5 business days, depending on your bank's processing times.
  
  

  Your feedback helps us improve, and I regret the negative interactions you encountered during this processthis isn't the service level we aim to provide. Please keep an eye on your inbox, as our team will be reaching out shortly with confirmation of the refund and to discuss any further steps.
  

  Thank you for your patience and understanding. If there's anything more you need or additional assistance required, please contact me directly at [your contact information].
  

  Warm regards,
  Super.com
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12 I was looking to book a hotel stay at ********************** in ****** in July *****th. I came across Super.com. I thought I put in the correct stay times for 7/10-7/13 and completed the booking through Super.com. However, when looking at the confirmation dates on my email confirm (minutes after completing the booking). I saw that the reservation dates were listed at 6/10-6/13 not 7/10-7/13. Not sure if this was input error or a error on the Super.com booking portal itself, but I contacted Super.com literally within 5 minutes (or less) of booking the unit and asked them to correct the dates as I will not even be in the ** on those dates. Super.com said that the booking was non-refundable/non-amendable and said my only remedy was they would try and reach out to their travel partner to modify the stay. Since then I have been contacting them daily to help me find a resolution as this is a $2.1K hotel booking for days I will not even be in the Country. I told them I am willing to move these pre-paid funds if the stay is booked for the same or a comparable hotel for the 7/10-7/13 dates. I have also tried calling the Hotel (***************) to get them to amend the dates, but they say they cannot do anything unless Super.com allows them to. I am in ********** and I would think I would be protected by some type of buyer protection, as I tried to correct this issue literally minutes of it all happening. I've been on the phone with Super.com countless times since then and am not getting any appropriate resolution to this issue I am only getting the run-around. Please help. I only want to get what I am paying for either via a refund or credit to book another room for the proper dates. Thank you for your assistance and attention. Please let me know any other information you need on my end that will be helpful. I can upload the booking receipt from Super.com if helpful. The order number below is the Super.com reference number that they will recognize in their system.

  

  Business Response

  Date: 06/02/2025

  Hi ****

  Thank you so much for bringing your complaint to our attention. We at super.com want to ensure that all our customers receive transparent and clear service. In addiction we want you to know that we truly appreciate the concern you raised with us regarding the issue you experienced with your reservation dates. 

  Im delighted to share that we have successfully processed a full refund for your recent reservation with Booking ID **********. The amount of $2136.81 has been credited back to your original payment method. You should see the refund reflected in your account within 3-5 business days, depending on your bank.
  

  We truly appreciate your proactive effort in contacting us immediately and your readiness to find an alternative solution. If there's anything more we can assist you with or any questions you have, please dont hesitate to reach out. Were here to help and look forward to making your next experience a positive one.
  

  Thank you again for your understanding and patience throughout this process.
  

  Warm regards,
  Super.com 
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel ****** ******* ***** through Super.com at 05/28/2025. However, the listing only showed “ON” as the location. It did not clearly indicate that the hotel is in Canada. As an international student in U.S., I cannot cross the border, and would not have made this reservation had the listing clearly stated it was an international booking. After realizing the location issue, I immediately called both the hotel and Super.com. The hotel told me that because the booking was made through a third party (Super), they could not cancel or refund it on their end and that Super had to handle it. When I contacted Super.com, they told me I needed to contact the hotel directly. This back-and-forth left me with no clear resolution and no refund for a booking I cannot use. I believe this is a case of misleading information by the platform. I am requesting a full refund, as I was unable to use the service due to the unclear and incomplete information provided on Super.com

  

  Business Response

  Date: 06/04/2025

  Hi Zexin 

  Thank you for reaching out to us regarding your hotel booking at the ****** ******* *****. Your feedback is important, and we're here to help clarify the situation.
  

  The booking made is for a property in Ontario, Canada, as indicated by "ON" in the listing location, which is clearly available on our website. There were multiple attempts to make bookings from your side around the Niagara Falls area, indicating an interest in that location and ensuring accuracy in the presented information.
  

  Regarding your query on the refund, we observed that a chargeback was initiated with your bank. A chargeback typically involves your bank reversing the transaction based on a dispute. During this process, the funds are temporarily withdrawn from us while we work with your bank to reach a resolution. We recommend staying in contact with your bank for updates on the chargeback status.
  

  If you have further questions about the chargeback or any other inquiries, please feel free to reach out. We’re here to assist you and ensure a clear understanding of the resolution process.
  

  Thank you for your understanding and cooperation.
  

  Warm regards,

  Super.com
  
  
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation through Super.com for the ******************** in ********** (Reservation ID: **********, dates: May 1820, 2025). I was charged $449 by Super.com, but the hotel has confirmed in writing that they never received any payment from Super.com and therefore cannot issue a refund or provide documentation regarding the cancellation.I contacted Super.com immediately after noticing that the reservation was made for the wrong dates (May instead of June). I requested a correction or refund. Super.com responded by asking me to obtain a letter from the hotel confirming the cancellation and refund authorization. However, the hotel repeatedly stated that they could not provide such a letter because they had not received any payment from Super.com and had no authority to issue documentation for a reservation they were never paid for.Despite this, Super.com continued to insist that I provide a letter from the hotelsomething they knew I could not obtain. This appears to be a tactic to avoid issuing a refund, by placing the burden on the customer to provide documentation that is impossible to get under the circumstances.The hotel stated:We guarantee you that we do not have any payment from you and we sincerely suggest you contact your travel agency support system or guest support by telephone. *********************, ******************** I made every effort to resolve this issue, including calling the hotel, emailing both parties multiple times, and offering to accept a credit if a refund was not possible. Super.com has not taken responsibility for the failed transaction and continues to withhold my money for a service that was never rendered.Desired Resolution: I am requesting a full refund of $449 for the reservation (Reservation ID: *********** due to failure to deliver the service and lack of payment to the hotel.

  

  Business Response

  Date: 06/02/2025

  Hi Maryse,
  

  We  reaching out from the Super.com corporate team regarding your refund request for booking number B_18524714 at ******************** with a check-in date of May 18, 2025. We understand that the situation did not meet your expectations and any inconvenience is not what we strive for.
  

  We have worked diligently to secure a positive outcome on your behalf, as we always aim to achieve successful resolutions for our customers. Due to the nature of the non-refundable booking, there are certain constraints we are navigating.
  

  Despite significant efforts, our travel partners were not in a position to approve a complimentary cancellation. While this may not be the preferred news, please know that we thoroughly explored all options available to us.
  Your feedback is invaluable, and we are committed to examining any inconsistencies to enhance our processes. We are actively reviewing our protocols to address this incident and ensure similar situations are managed more effectively in the future.
  

  If you have any other questions or would like to discuss this situation further, please feel free to reach out directly. We are here to assist you in any way we can.
  

  Thank you for your understanding.
  

  Warm regards,

  Super.com

  
  
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for a stay at InterContinental The *********************** on May 22, 2025. The reservation confirmation explicitly stated that breakfast was included for 3 adults and 1 child (total of 4 guests).However, upon check-in, the hotel only provided breakfast for 2 guests. I presented the official voucher to hotel staff, but they claimed only 2 breakfasts were covered. I contacted both the hotel and Super.com customer support multiple times, attaching proof of the booking terms.Despite my clear documentation, Super.com refused to take responsibility or offer a resolution. ******* (credit card provider) also rejected my charge dispute, stating it fell outside **** dispute rules.This is a clear case of partial non-fulfillment of services as advertised and paid. I am seeking a partial refund or other compensation for the missing breakfast service, which I had to pay for out of pocket.Thank you for your help in resolving this matter.

  

  Business Response

  Date: 06/02/2025

  Hi ***
  

  I hope you're doing well! Im happy to share some good news weve arranged a partial refund for the additional breakfast costs during your stay at InterContinental The ******* Monterey. This $75 refund is now available as credits in your Super Account.
  

  Usually, when a room includes breakfast, it covers two guests, and we understand it can be a bit puzzling when the arrangement seems different. We're really glad you reached out with your documentation, as it really helps us ensure everyones needs are met.
  

  Thank you so much for your patience and for working with us on this. We're working with our partners to keep improving so future experiences are even better.
  

  If you have more questions or theres anything else on your mind, just let us know. Were always here to help, and we want your future travels with us to be nothing short of wonderful.
  

  Warmest regards,
  Super.com
  
  
  
  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23386825
  
  

  I am rejecting this response because:
  

   

  I'm glad to receive the message from BBB and Super.com to correct the situation.

  
  However, we already had a negative and irreversable experience at InterContinental The *****************************. All of my family members felt that Super.com is unreliable - some even thought it might be a scam. Because of this, I don't believe I'll be able to convince them to use Super.com again in the future trip, and I personally expect that I will no longer use the service. 
  
  As such, the given Super.com credit holds no value for me. I would like to request a refund through a partial reversal of the original transaction instead. If you believe my request is reasonable, could you please ask them to process a refund in actual money?
  

  
  Sincerely,
  
  *** Hyeuk Oh

  

  Business Response

  Date: 06/03/2025

  Dear *** Hyeuk Oh,
  
  Thank you for sharing your feedback with us and giving us the opportunity to address the matter further.
  
  We understand the impact your experience at InterContinental The ***************************** had, and we truly appreciate your considerations. After reviewing your request, we have processed a refund to your original payment method instead of issuing Super Travel credits. Please allow a few business days for the refund to reflect in your account, depending on your bank's processing time.
  
  We are committed to ensuring our customers feel confident and satisfied with their experiences. If there's anything more we can assist with or if you have any further questions, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a Truist fraud alert on my debit card from Super* Super+ in ************* for ***** and I didn't recognize the charge. I had Truist cancel my card and send me a new one. As I was going through my charges trying to figure out what vendors/services I would have to update with my new card I saw this Super* Super+ ***** monthly charge going back to October 2024. I never signed up for this subscription or use this service. These are absolutely fraudulent charges that need to be refunded immediately. As of today I've never even heard of Super.com until today.

  

  Business Response

  Date: 05/29/2025

  Dear *****,
  
  Thank you for reaching out to us regarding the charges to your account. We understand your concern upon receiving a fraud alert and noticing unexpected recurring charges related to the Super+ membership.
  
  The Super+ membership is an optional subscription service that requires the customer's explicit consent to activate. This membership serves as your exclusive pass to savings, perks, and rewards that turn everyday spending into real value, providing benefits such as exclusive discounts and enhanced customer support.
  
  However, we have not been able to locate any subscription using the details provided. To assist you further and address these charges, could you please provide us with the account details that were debited? This information will enable us to investigate thoroughly and take the necessary steps to resolve this matter.
  
  We are here to ensure your concerns are addressed promptly. Your satisfaction and peace of mind are important to us.
  
  Thank you for your cooperation.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23386271
  
  Here's my account information, 

  ***** *******

  Truist Account *******************

  Attached is the last and first charge of many transactions that was debited from my account, I would never sign up for this or have it monthly debited from my account.  The goes back as far as October 2024, so 7 months of charges, a total of ****** dollars.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/05/2025

  Hi *****,
  

  T**** you so much for your prompt response. We genuinely appreciate your communication and understanding during this process.

  At Super.com, your satisfaction is important to us, and Im pleased to let you know that your membership has been successfully canceled. Well also be processing your refund back to your original method of payment.

  Please note, you should see this refund reflected in your account within the next 3-5 business days, depending on your banks processing time.
  Your patience and understanding mean a lot to ** as we work to resolve this. Should you need anything else or have any additional questions, feel free to reach out to us at ****************** Were here to assist you in every way possible.
  

  Thank you once again for your trust and patience. We hope to have the opportunity to serve you again in the future.
  

  Warm regards,
  The Super.com Team