Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for this subscription, from super.com, have not traveled or been to a hotel in the last 10 years. $15 has been taken from my account every month since Nov, 2024 for a total of $105.00. I want it stopped. Please help. I have tried to cancel through the web site but it does not let me complete the cancellation process. Thank you

  

  Business Response

  Date: 05/30/2025

  Hi *****,
  

  Thank you for reaching out and bringing this matter to our attention. We understand your concern regarding the unrecognized subscription charge of $15 from Super.com, and I want to inform you that we have taken immediate action to resolve this issue.
  

  I'm pleased to confirm that the membership has been canceled, and we have processed a refund of $106.97. Please note that this refund will reflect in your account within the next 3-5 business days.
  

  Your experience is very important to us, and we appreciate your patience and understanding. If there's anything else you need or if further assistance is required, please feel free to contact me directly at [your contact information].
  

  Thank you for allowing us to address this matter for you.
  

  Warm regards,
  Super.com
  
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged today $15.00 for a Super+ membership that I never requested. As I understand from numerous complaints, this is a popular scam by Super.com. It looks a lot like fraud to me.

  

  Business Response

  Date: 05/28/2025

  Dear Aleksandr,
  
  Thank you for reaching out to us regarding the charge on your account. We appreciate the opportunity to clarify the situation.
  
  The Super+ membership is an optional subscription that provides various benefits, including cashback on purchases and exclusive discounts. It requires your authorization to activate, and we understand that seeing unauthorized charges can be concerning.
  
  We want to assure you that your Super+ membership has been canceled to prevent any further charges. As a one-time exception, we have processed a refund for the $15 charge. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help and ensure you have a positive experience!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a 3 night stay through Super.com for 5/18/25-5/21/25 and payed extra for the cancel up to the check in date. Due to a family emergency I had to cancel on the check in date. After calling the hotel, realizing they are not who I need to call to cancel, I called Super.com on 5/18/25 and was told it was canceled and I will receive a full refund within 5 business days. After 5 days and no refund, I called back and found out it was not canceled. I was also told by the Super.com employee, after calling the second time, that I needed a letter of cancelation from the hotel. Why I need that when the hotel has a 24 hour no cancel policy, I have no idea. Bottom line, I paid for the cancel any time option and would like my full refund of $232.77.

  

  Business Response

  Date: 05/29/2025

  Hi Andrew,
  
  Thank you for reaching out and sharing your concerns. We completely understand how unexpected situations can impact travel plans, and we're here to help clarify the situation.
  
  We've thoroughly reviewed your case and communicated with the hotel regarding your reservation. I'm pleased to inform you that we've successfully secured a refund for 2 out of the 3 nights of your stay. This refund has been processed back to your original payment method.
  
  Please note that it usually takes between 3 to 5 business days for the refund to reflect in your account, depending on your bank's processing time. We truly appreciate your patience during this process.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to ensure you have a satisfactory experience with Super.com.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance and working with Super.com in getting a quick response.
  
  Sincerely,
  
  Andrew Q******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a reservation with Super.com booking for the following reservation: "#1: Hyatt Regency Sacramento Order ID: ********** City: **********, **, ** Check-in date: Jun 8, 2025 4 PM Check-out date: Jun 9, 2025 11 AM Booking Status: Booked"I was aware that the reservation I made was non-refundable and non-amendable. That being said, I read the company's policy carefully which stated, "If Your Booking Is Non-Refundable... If your plans change, we recommend connecting with the hotel directly. While updates are up to their discretion, some properties may be able to offer a solution based on availability or their own policies." This was false, misleading, and predatory information. I spoke to numerous employees at the ************* who confirmed that it was the third party's responsibility to manage the reservation and that I, the individual consumer, was not able to make any changes. When I spoke to numerous customer service agents from ********************, they said to me "We cannot contact hotel directly for any such requests as we are a third party online booking platform." This directly contradicted what the hotel reported. Further, the company super.com failed to make clear that they were a fourth-party company related to expedia (which limited their ability to contact the hotel). This information was not disclosed by them to me at any point, it was the hotel employee that noted that information on the reservation.

  

  Business Response

  Date: 05/29/2025

  Hi *********,
  
  Thank you for bringing your experience to our attention. We understand the importance of having a seamless booking process and appreciate your diligence in providing feedback.
  
  We've taken the time to review your case thoroughly and have communicated directly with the Hyatt Regency Sacramento on your behalf. I'm happy to inform you that we have successfully secured a refund for your reservation. The refund has been processed and should be reflected on the original payment method within 3 to 5 business days.
  
  Your experience underscores the importance of clear and accurate communication, and your insights help us improve our services. If there's anything further we can assist you with, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a single transaction hotel reservation in November of 2024. I stayed at the hotel and checked out the next day. In May of 2025, I noticed a charge on my bank card for $15 that i did not recognize. The merchant making the charge was Super.com. I looked back at my charges and discovered they had been charging this $15 every month since I had paid for the hotel reservation in November of 2024. I did not sign up for any reoccurring payments. They fraudulently made 7 charges to my bank card totaling $105. They have no customer service to contact. I had to cancel my bank card with my bank.

  

  Business Response

  Date: 05/28/2025

  Dear John,
  
  Thank you for reaching out and sharing your concerns regarding the charges on your account. We appreciate the opportunity to clarify the situation for you.
  
  The Super+ membership is an optional subscription that provides a variety of benefits, including discounts and cashback on bookings. It requires your explicit authorization to activate, and we understand that unexpected charges can be concerning.
  After reviewing your account, we can confirm that the membership was activated, resulting in the monthly charges you've experienced. As a one-time exception, we have processed a refund for the total amount of $105 related to the Super+ membership. You can expect to see this refund reflected in your account within the next 3 to 5 business days. Additionally, we have canceled the membership to prevent any future charges.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to support you and ensure your experience is a positive one!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last time I legitimately used super.com was 12-21-24. Between February 11th and April 23rd super.com has tried to bill me a total of 34 times The majority of which were $15 with no subscription and no services requested. There is also an $8 attempt at $7 a attempt thrown in there as well. Then on 5-23 they successfully stole $30 from my account. My card was locked for all of the other attempts. They also have changed their name 3 times, starting with super.com then super+.com and now I'm 5-23 it was super+super.com... I called their support line and they reaffirmed that I had no account and didn't know what I was talking about and wanted to screenshot sent to ***************** which I did and I have heard nothing back as of 5-27.

  

  Business Response

  Date: 05/27/2025

  Dear Robbie,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback and the opportunity to clarify the situation.
  
  The Super+ membership is an optional subscription that provides various benefits, including discounts and cashback on bookings. It requires customer authorization to activate, and we take your concerns about unauthorized charges very seriously.
  
  Using the details you provided, we were unable to locate a Super+ membership account associated with your information. To assist us further in investigating this matter, could you please provide the account details associated with the charges? This will help us look into the situation more thoroughly.
  
  We appreciate your patience as we work to resolve this issue. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 06/12/2025

  I don't email often and apologize for getting back to you late.
  Nothing has been resolved by Super. Com, super+. Com or super+super. Com or whatever fraudulent name they want to use today.
  The fact that they admit to me not having a subscription to super.com they don't find t problematic for the dozens of attempts of taking money from my account and even worse changing their name since I blocked the first and second names they used. This is not an isolated incident either, I personally know several people that had had the same issue with Super.com...
  I consider this fraud... Sure I would like the $30.00 back, but their fraudulent tactics need to be investigated and shut down!

  

  Business Response

  Date: 06/13/2025

  Hi ******,
  
  Thank you for your follow-up email. We understand how important it is to resolve this issue, and I appreciate your patience.
  
  We're pleased to inform you that we have escalated your case and successfully resolved the matter. Our support team has been in contact with you to ensure your Super+ membership has been canceled, stopping any further charges.
  
  If there are any further questions or concerns, please feel free to reach out. We're here to ensure you have clarity and peace of mind regarding your experience with Super.com.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have stayed at ********************* multiple times without issue with my partner, ****. On April 3rd, 2025 I booked a room for *********************, ***** for 3 nights from April 14th to April 17th and received confirmation thru email from Super.com that my booking for a hotel room with ********************* ME was confirmed. On April 13th at 7:11 AM I called ************ Portland on my cell phone to verbally confirm my booking for a hotel room with Ramada front desk staff by providing my full name, and the website I had booked the room under. (Super.com) The woman on the phone assured me my booking was confirmed, I had a room waiting, and she told me "we'll see you when you get here". When I arrived the hotel desk the clerks greeted me with almost sarcastic or mocking smiles, and refused to let me check in and told me I was on the do not rent list. They said they did not know who spoke to me the day before at 7:11 AM to confirm my booking with them so it didn't matter I called and confirmed. The woman with black hair at front desk started mumbled something about, "a different reservation" I didn't really understand what she said. They did not inform me of this the day before I called and told me I had a confirmed booking when I provide my full name and identified myself on phone by booking website. When I requested a refund the ************ front desk woman with black hair rudely informed me I had to go thru Super.com and I could not get a refund in any way from ***************. These hotel clerks and management went out of their way to take my money without providing any services, and then thought it was funny and were smiling about it, not in a customer service way. I just left as I was getting no help with a refund, and they were clearly enjoying my predicament of not having a room and booked a different hotel. This is the worst hotel staff I have ever encountered in my life, I would expect this treatment from a roadside motel, not a real company with a CEO.

  

  Business Response

  Date: 05/27/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We value your feedback and genuinely want to help.
  
  I understand how important a smooth check-in process is, especially when youre looking forward to your stay. After reviewing your case, I want to let you know that since a dispute has been filed with your bank regarding this transaction, any further communication and resolution efforts will need to go through them. Were here to support the process by providing the bank with any necessary documentation they might request.
  
  If the dispute hadnt been initiated, we could have escalated your situation to find a resolution directly through our team. However, as it stands, we cant intervene while the chargeback process is ongoing.
  
  I encourage you to follow up with your bank for updates on the dispute. Please know that we are fully cooperating with their requests to ensure everything gets reviewed thoroughly.
  
  If theres anything more youd like to discuss or if you have any questions, feel free to reach out. Were here to help you!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to attend the special Olympics in *** well in advance. I booked a hotel through super.com. So that I could lock in a price that was reasonable. However, something came up. My son was admitted to the hospital in ** with a rare blood disorder. The first time I flew up saw him stayed, came back. He was released. 3 days later, he was back into the hospital again. Because of complications he is currently still there. I immediately got ahold of super.com to cancel to refund my money. They told me they couldn't refund my money because they needed information from the hospital stating that my son was in the hospital.HIPPA PEOPLE!!! I provided that for them. Multiple pieces of paper describing that proved he was in the hospital, Theytells me they needs his Birth Certificate because the names are different and they need my flight information. The second time I went to ** I drove so I didn't have flight information, I only had gas receipts and since I didn't think I was going to have to produce evidence that I would drove. I didn't take any pictures every time. I got gas. Then they gets that and then she tells me that I need to provide more information.This company is a scam. I paid extra to have the choice to CANCEL AT ANY TIME up to the day before. They have beat around the **** so much that that window is now closing and I'm going to be out ****** and I needed that money to be able to stay here and help care for my son and granddaughter.

  

  Business Response

  Date: 05/31/2025

  Hi *******,
  
  Thank you for reaching out and sharing your current situation with us. I sincerely understand how difficult this time must be for you, with your son in the hospital and the additional stress of managing travel plans.
  
  I've looked into your case, and I want to assure you that were here to support you. Our support team has reviewed your situation thoroughly and has sent you a follow-up email with the necessary next steps to help resolve this. Please check your inbox, and if you don't see it, make sure to check your spam folder just in case.
  
  I'm here to make this as smooth as possible for you, so dont hesitate to reach out if you have any questions or need further assistance.
  
  Wishing the best for you and your family,
  
  Best regards, 
  Super.com
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation Number: ********** I had booked a non-cancelled and non-modified reservation for one night at ***** ***** ****** *****. I had no intent nor did I ever cancelled the reservation in any way. Upon check-in, the front desk manager could not find my reservation. He spend at least half an hour looking into his system but did not recognize the confirmation that was provided to me by Super.com. He attempted to contact Super.com with the number I provided; I also attempted to contact them but our attempts were unsuccessful. We were on hold for more than 20 minutes. It was late at night and he was about to be done with his shift and hotel lobby/front door was about to be closed for the night. I was forced to book directly through the hotel. I ended up paying much more than what I paid via Super.com or any other online vendors-during the time of my original booking. I had no choice; otherwise I would be stranded. When I called the next day, the Super.com agent confirmed they saw my calls the previous night but explained they could not assist me because "call volume were high". It is unethical and unprofessional to sale/charge me for a service/room then without any type of that no such room was ever booked, cancelled or whatever may be the case. All the phone agent indicated on the phone was "this is a rare situation". I am seeking for the compensation of the difference I had to pay for the room because of this "rare glitch and error". If i would have known there was an "error" in booking and there is no room reserve for me at the hotel, I would have seek alternative and not go to the hotel, having the risk of not having a room (if they were sold out) or paid a high rate.

  

  Business Response

  Date: 05/27/2025

  Dear Chinh,
  
  Thank you for reaching out to us regarding your experience with your recent reservation at ***** ***** ****** *****. Your feedback is important, and we appreciate the opportunity to assist you.
  
  We understand that having a booking that cannot be located at the hotel can be quite challenging. After reviewing your case, we see that you have filed a chargeback with your bank regarding this transaction. We want to inform you that the resolution was in your favor, and a refund in the amount of $455.42 has been processed.
  
  We understand how significant this situation is for you, and we are glad to provide this support. You can expect to see the refund reflected in your account shortly.
  
  If you have any further questions or if there is anything else we can assist you with, please feel free to reach out. We’re here to help and ensure you have a positive experience moving forward.
  
  Thank you for your understanding.
  
  Best regards, 
  Super.com

  Customer Answer

  Date: 05/27/2025

  
  Complaint: ********
  
  I am rejecting this response because: I never filed a chargeback. The refund was issued by your agent when I called and notified of the matter on 5/25/25. He placed me on hold and came back apologizing for the error; admitting that it was Super.com and that it does happen "very few times". There was no chargeback from me...and if supposedly there was, why did I not get some type of notification about my reservation. I was never notify of anything and according to the hotel, there was never a reservation by Super.com (please see my attachment as evidence).

  I was forced to go with the hotel and their offerings. I feel it is unethical and unprofessional. Super.com should have notify me if there were ANY CHANGES to my reservation. That is why I am asking to be compensated (not just a refund for what I paid to Super.com) but the difference I had to pay the hotel. A company should verify/clarify with its customer. 

  I can also understand if (supposedly there was a chargeback) that the reservation was cancelled but there was never a reservation. As indicated in my attachment (email from hotel), they could not locate any reservation EVER by Super.com. To say there was no reservation because of a chargeback is falsify-wouldn't you have to reserve a room when I booked it then cancelled it when there was a chargeback?

  
  Sincerely,
  
  Chinh N*****

  

  Business Response

  Date: 05/29/2025

  Dear Chinh, 
  
  Thank you for following up and providing additional details. We appreciate the opportunity to clarify and ensure this matter is properly resolved.
  
  We’ve thoroughly reviewed your case, including your communication with our team and the documentation you provided. While there may have been some confusion regarding how the refund was initially processed, what’s most important is that a full refund of $455.42 has already been issued for the reservation that was not honored at check-in.
  
  We also recognize that you paid a higher rate when booking directly with the hotel. Our team is moving forward with a reimbursement for the difference in cost, and one of our agents will be reaching out to you via email to help complete that refund.
  
  Thank you again for your patience and for bringing this to our attention. We’re committed to making this right and appreciate the chance to do so.
  
  Best regards, 
  Super.com

  Customer Answer

  Date: 05/29/2025

  
  Complaint: ********
  
  I am rejecting this response because: as of today 5/29/25, I have not received a refund of  $455.42. I did receive an email from ************* offering to work with the hotel and travel partners to be compensated for the difference that I had to pay for the room ( $118.73); however, never confirmed nor offer to issue me a payment of this difference. Please see attachment of the letter sent by your Super.com agent.

  If you could please provide me a specific date or proof of when I would be issue a refund for the original amount/payment, as well as the difference I had to pay because I had to book directly with the hotel since they could not find my my booking from Super.com.

  
  Sincerely,
  
  Chinh N*****

  

  Business Response

  Date: 06/04/2025

  Hi Chinh

  thank you so much for your response.

  Please note that your refund have been processed you will receive that amount in the  next 3-5 business days.

  If you have any other questions please feel free to reach out to us.

  Warm Regards

  Super.com

  Customer Answer

  Date: 06/04/2025

  
  Complaint: ********
  
  I am rejecting this response because: the refund of $455.42 was also promised to me by an agent (******) I spoke with via telephone. I filed a BBB because I want to be compensated for the difference that I had to pay the hotel because of Super.com's error with my booking. As indicated in previous threads, I had to pay ***** ***** $574.15, a difference of  $118.73. I would like Super.com to issue me that difference since I am not at fault-I never cancelled the booking nor file a chargeback. 

  I am certain that if I filed a chargeback, Super.com would not have issued me a refund. 

  
  Sincerely,
  
  Chinh N*****

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com failed to honor prepaid hotel reservations for two separate bookings. I had to pay out of pocket due to Super.com errors and have not received promised refunds. I booked two hotel stays through Super.com in March 2025 for travel on May 22 and May 23. Reservation #1 – ************ ********** (May 22): The hotel stated Super.com's prepaid payment was declined, and I was forced to pay for the room again out of pocket. Reservation #2 – ************ ********** (May 23): Super.com erroneously booked two rooms instead of one, resulting in a second charge for a room I never requested or stayed in. I contacted Super.com support multiple times and provided all requested documentation and hotel invoices. I was told I would be refunded, but no refund has been issued as of this filing. Phone support has been ineffective, and communication has been confusing and inconsistent. This ordeal caused significant financial stress and ruined my travel experience. I am requesting full reimbursement for both errors and immediate escalation to a competent resolution team. I firmly request: Full refund for the duplicate charge (second room) Full refund for the out-of-pocket payment made due to Super.com’s failed prepaid booking Written confirmation and apology

  

  Business Response

  Date: 05/27/2025

  Dear James,
  
  Thank you for reaching out and providing your detailed feedback. We appreciate your patience as we address your experience with your recent bookings through Super.com.
  
  We understand that your situation regarding the prepaid hotel reservations has caused you significant concern, and we are here to assist you. After reviewing your account, I can confirm that the charge for reservation #1 (************ **********) has been refunded to your original payment method, and you should see this reflected in your account within the next 3 to 5 business days.
  
  Regarding reservation #2 (************ **********), we are actively investigating this matter and are in communication with our travel partner. Once we receive feedback regarding this booking, we will promptly provide you with a follow-up email.
  
  Your experience is important to us, and we are committed to finding a suitable resolution. If you have any further questions or need assistance, please feel free to reach out. We genuinely appreciate your understanding and look forward to resolving this matter to your satisfaction.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  James J*****