Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 from super.com for a membership I never purchased I would like a full refund back to my account my bank or my debit card I don't know how they was able to take my money

  

  Business Response

  Date: 06/09/2025

  Hi Carolyn,
  
  Thank you for reaching out to us about the membership charge. We understand the importance of clarity regarding unexpected transactions, and we're here to help.
  
  The Super+ membership offers a range of benefits, including cashback on travel bookings and various exclusive perks. However, we understand that you did not intend to purchase this membership.
  
  We have canceled your membership and, as a one-time exception, processed a refund of $15. You can expect the refund to appear in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us. We're here to ensure your experience with Super.com is positive and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com and need to change my reservation. I paid extra for the ability to cancel my reservation if needed. A scheduling conflict has arisen and I am no longer planning to be at the hotel I booked during the same time frame. I applied for a refund and Super.Com has denied my application, stating that they do not account for schedule changes as part of their refund policy. This refund policy seems like a scam, as I paid exta for it and there was also an option listed in the refund application for a work scheduling conflict. If this company isn't going to honor refunds except for very specific reasons, they need to be very clear about that on their site and stop charging extra. I have attached the original booking confirmation and two screenshots showing their terms of service (which were not immediately available when I booked) and then application I filled out, which lists a reason they will apaprently not consider as an option. This is a purposefully confusing arrangement.

  

  Business Response

  Date: 06/12/2025

  Hi *****,
  
  Thank you for reaching out and sharing your situation with us. We understand the importance of having flexibility with your travel plans, and we're here to assist you.
  
  After reviewing your case and discussing it with both the hotel and our travel partner, we're pleased to let you know that we've secured a full refund for your reservation. An amount of $238.94 has been refunded to your original payment method.
  
  We appreciate your patience and understanding, and we're committed to ensuring that our customers have a clear and positive experience with Super.com. If you have any further questions or need additional assistance, please feel free to reach out to us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room through super.com on 6/3/25, I did not agree to, sign up for or click any buttons for a membership. I am now being charge $15 a month on my bank account. When I call or go to website it says that my phone number/phone I'm calling from is not associated with a membership so I cannot cancel. This is the same phone I booked the hotel with. This appears to be a reoccurring problem for many people. I would like the membership I didn't agree to canceled and the money refunded.

  

  Business Response

  Date: 06/09/2025

  Hi Tim,
  
  Thank you for reaching out and sharing your experience. We understand how crucial it is to address unexpected charges and assure you that we're here to help.
  
  The Super+ membership offers valuable benefits, including cashback on travel bookings and other exclusive perks. However, we have been unable to locate an account linked to the contact number or email address you provided.
  
  To assist you further in canceling the membership and processing any necessary refunds, could you please provide your booking confirmation number? Alternatively, sharing the last four digits of the account from which the charge was debited would be very helpful.
  
  Once we have this information, we can ensure your issue is resolved efficiently. Please feel free to reply with the requested details or any other questions you might have.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by Super.com. I made a hotel reservation for May 10, 2025, through their app at the *****************************************. When I arrived at the hotel, there was no reservation. I contacted them through their chat. They keep telling me that they were working on fixing the issue but after 60 minutes, Super stopped responding to my messages and would not answer my phone calls. They charged me a total of ******.

  

  Business Response

  Date: 06/12/2025

  Hi ****,
  
  Thank you for reaching out to us and sharing your experience. We understand your concern with the situation and want to assure you that we are addressing your booking inquiry with priority.
  
  We are currently reviewing your case to clarify the issue with your reservation at the Holiday Inn Express & Suites Olathe South. Our support team is diligently working on this, and you will receive a follow-up email with a resolution as soon as possible.
  
  We truly appreciate your patience and understanding as we work to ensure your concerns are addressed and that you have a satisfactory experience with Super.com.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up to this Super.com. I keep getting deducted every month for amount of $15.00. They started deducting it since January or February of this year. Please refund all my money and delete my account that i never signed up. Thank you.

  

  Business Response

  Date: 06/09/2025

  Hi Gelynne,
  
  Thank you for reaching out to us. We understand the importance of addressing unexpected subscription charges, and we're here to assist you.
  
  The Super+ membership is an optional subscription that provides a range of benefits, including exclusive savings, cashback on travel bookings, and other perks. After reviewing your account, we have confirmed that the membership has been canceled to prevent any further charges.
  
  As a one-time exception, we have processed a refund for $75, covering the charges made since the beginning of the year. You can expect the funds to be available in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to ensure your experience with Super.com is positive and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room through super.com. shortly after that I canceled the room within the time frame allowed to not be charged a fee. Shortly after that I was billed a $15 membership fee for super.com which I did not give them permission to do nor did I have any intentions of becoming a member to book a hotel room. I have discussed this with ******* *** and they are not reversing the charge therefore I am stuck with it. This is a total scam and needs to be addressed

  

  Business Response

  Date: 06/09/2025

  Hi Barry,
  
  Thank you for reaching out and sharing your experience. We value the opportunity to address your concerns and clarify the situation.
  
  The Super+ membership provides exclusive savings and benefits, including cashback on travel bookings and various other perks, and is an optional service for our users. After reviewing your account, we have canceled your subscription to ensure there are no further charges.
  
  As a one-time exception, we've processed a refund of the $15 membership fee. You can expect the funds to be reflected in your account within the next 3 to 5 business days.
  
  If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure a positive experience with Super.com.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/09/2025

  
  Complaint: ********
  
  I am rejecting this response because: I want a check issued to me for $15. I have already closed my **** credit card account. I had to switch all of the other recurring charges that I used that card for. Since I have closed the account you will not be able to reverse charges. This is why I'm asking for a check for the $15. Shouldn't have even gone this far and there needs to be some consequences for super.com for trying to scam the public out of $15. This needs to be addressed!!!!
  
  Sincerely,
  
  Barry S********

  

  Business Response

  Date: 06/10/2025

  Hi Barry,
  
  Thank you for your follow-up email and for sharing your preferred method of refund. We understand your situation and appreciate your desire for a resolution to this matter.
  
  Typically, our refunds are processed directly to the original payment method, and we do not issue checks. However, to ensure you receive your refund smoothly, we recommend creating a ****** account if you don't already have one. Once you have your ****** details, please provide them to us. We will be more than happy to process the $15 refund through this method.
  
  We're here to make this process as straightforward as possible and appreciate your cooperation. If there's anything else you need or further questions you have, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription with super.com that I pay $15 a month for and I use super.com mainly to make money off of their options to play games or to spend money for what they advertise and have been doing it for over a year now and this is the second time I have been told that I have been banned or my account has been terminated for absolutely no reason also that they apparently reserve the ***** to do so without telling you, even though you pay a subscription for this service and it’s almost always at the time that I have money owed to me by super.com and they can never give me any legitimate reason as to why they apparently have banned my account or have restricted my account. I can give them every bit of information to show the legitimacy of my account and that I’m a real person and that I have not committed any fraud or misuse of their app under their guidelines and still yet they keep saying the same thing that there’s no given reason as to why they banned my account also I’m not the only one is what they had said that was having the same issue which really doesn’t make a whole lot of sense but will not pay for anything that they owe me I called in because I thought maybe they were having technical issues and when I called in I got told I was banned so prior to this knowledge to knowing my account was banned. I earned money before that they gave me acknowledge of my account status while under subscription that I paid for and will not pay me which is about $80 almost $90 ***** now from the games I played for many hours and one that I donated my money for a ***** they refuse to pay the money that they owe me prior to giving me information about my account instead of locking it and or stopping anygames they allowed money to go to my account that now they won’t give me.

  

  Business Response

  Date: 06/09/2025

  Hi Jordan,
  
  Thank you for reaching out and sharing your experience with us. We understand how invested you are in utilizing the Super+ membership for its unique opportunities, and we're here to provide clarity on your account status.
  
  After reviewing your case, we're pleased to let you know that the rewards ban has been lifted from your account, allowing you to continue enjoying the benefits of your subscription.
  
  Regarding the ***** ****, upon further review, it appears that the offer was clicked but the app was not downloaded and opened, which is a necessary step to receive the ***** credits. We encourage you to try fulfilling any future offers fully to ensure you receive the credits you earn.
  
  If you have any more questions or need additional assistance, please don't hesitate to get in touch. We value your participation and are committed to ensuring your experience with Super.com is rewarding and satisfactory.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/09/2025

  
  Complaint: ********
  
  I am partially rejecting this response because: yes, I have been able to obtain my funds, but I do not have access to ways that super.com allows you to make money which is through, *******, ****, ******** app only, or any of the ****s bar that have to do with ***** and basically still can’t do anything on the app even though said they lifted the ban. I’ve removed the app completely. I have deleted it and reinstalled it. Put all my information back in, and I am still unable to access anything on the super.com app that has to do with making money by gaming so they have not lifted the ban entirely so rendering my subscription not fully accessible, they maybe only allowed it to relieve my funds to me and or it’s possible that it may take time but until it does allow me to go back to using my subscription like I’m supposed to be able to since I did not do what they accused me of doing, I would rather this stay open until I have complete access like I did before to my super.com account and then I will gladly let this go. 
  
  Sincerely,
  
  Jordan W*****

  

  Business Response

  Date: 06/13/2025

  Hi Jordan, 
  
  Thanks for your follow-up. We appreciate you sharing more about your experience and are committed to making sure you have clarity on where things stand.
  
  Our team re-reviewed your account, and we can confirm the rewards ban was fully lifted. This allows you to access and redeem rewards as usual—including those from games and ****s available through our platform. If you're still not seeing these features after reinstalling the app, we recommend ensuring it's the most up-to-date version and signing in with the same account credentials used previously.
  
  As for the ***** ****, we’ve checked the activity logs, and it looks like one of the required steps wasn’t completed, which means the credits weren’t earned in that case. Going forward, completing every step listed for a **** is the best way to ensure credit is awarded.
  
  If anything still seems off after refreshing your app access, our team is happy to look further into it. You can reply to this message or reach out directly through the support tab in the app.
  
  Thanks again for your continued engagement—we’re here to support your experience with Super.com.
  
  Best regards, 
  Super.com Team

  Customer Answer

  Date: 06/13/2025

  
  Complaint: ********
  
  I am rejecting this response because: Again I do not have full access to my subscription which should allow me to gain access to ****: which is *****, *******, or **** none of these work for me only super.com exclusive is the only thing that works on this app to allow me access to the full extent of my subscription. Yet again I can redeem my money the very little I have made after because cannot see my progress with any of their partners on super.com so I’m just playing games for hours on end blindly, not knowing when the progress has been completed or if I am just playing games and they no longer are eligible to make money. They won’t give me access to the other accounts on super.com and yet I’m paying the subscription to have access to those and I’ve even told them that when I’ve called to talk to them about the issue said that there was nothing that they could do because they are the partners accounts but yet this is their platform that they are partnered with super.com partnered with these people they get paid the subscription and they should be able to allow me to have access to these accounts not vice versa.
  
  Sincerely,
  
  Jordan W*****

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the custodian of a ***** ***** ******* **** for my son. There is an unauthorized membership charge of $15 to a company called Super+. I did not authorizer this charge and m son is a minor and is not a member of super+

  

  Business Response

  Date: 06/09/2025

  Hi Stephanie,
  
  Thank you for reaching out regarding the Super+ membership charge on your son's ***** ***** ******* ****. We understand the importance of resolving this promptly.
  
  The Super+ membership offers valuable benefits, including cashback on travel bookings and other exclusive perks. However, we've been unable to locate the account with the details provided so far.
  
  To assist you further, could you please provide the details of the card from which the charge was debited? This information will help us locate the account and address the unauthorized charge more effectively.
  
  Please feel free to reply with this information or any other questions you might have. We’re here to help ensure this gets resolved for you and your son.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation. I had to cancel due to a family medical emergency. I called a week before the the reservation to cancel. I was sent through hoops to get it canceled. Back and forth better super .com and the hotel. Finally once I get that taken care off. I was told that I couldn’t get a full refund after I was told I could. Between multiple people telling me different stuff and no accountability. Every representative says something different no consistency. Lastly this type of practice seems very shady. Yall bet on people getting tired of calling. I paid $563 for the booking and only received $319 back that’s a very shady practice. If I pay extra for cancellation and don’t need it yall get extra money if I don’t get it and need it. Yall take over $200 dollars. Never again will I use super.com. I’ll be better off booking direct with hotel

  

  Business Response

  Date: 06/09/2025

  Hi Earl,
  
  Thank you for reaching out and sharing your experience with us. We understand how frustrating it can be to deal with inconsistent information, especially during a family emergency, and we're here to help.
  
  After carefully reviewing your case, we've processed the remaining amount for your booking. You can expect to see the funds returned to your account within the next 3 to 5 business days.
  
  We strive to provide a seamless experience for our users, and we're actively working on improving consistency in our communication and processes. Your feedback is invaluable in helping us make these improvements.
  
  If there's anything more we can do to assist you or if you have further questions, please feel free to reach out. We appreciate your understanding and are committed to ensuring a better experience for you in the future.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com charged my debit card. On February 03, 2025, for $1.97, on February 7, 2025, for $15, March, April and May, June and July 7 the same. $75 total those five months. I had never visited your website before these charges and did not authorize any payment or subscribe. I would like to know why these charges occurred and I request a full refund.

  

  Business Response

  Date: 06/06/2025

  Hi ******,
  
  Thank you for reaching out regarding the charges on your debit card. We understand your concern and are here to provide clarity and assistance.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits such as 10% cashback on hotel bookings, discounted flights, and various other perks. Importantly, this membership requires the customers authorization to activate, ensuring it can only be initiated with direct consent.
  
  After reviewing your details, we have located your account and identified that the membership began on February 2, 2025. To resolve this matter, we have canceled your membership effective immediately.
  
  As a one-time exception, we've processed a refund totaling $76.97 for all charges related to this subscription. The funds should appear in your account within the next 3 to 5 business days, depending on your bank's processing time.
  
  We appreciate your understanding, and if theres anything more we can assist you with, please dont hesitate to let us know.
  
  Warm regards,
  Super.com Team